Canon Service Tool v.1020 and Service Tool v.1030

Service Tool v.1030 is an updated version of Service Tool v.1020. Service Tool v.1020 was released in March 2008, while Service Tool v.1030 was released in March 2009.

Supported Printers
Referring to the information in the Canon printer service manual, Service Tool v.1020 or Service Tool v.1030 supports the printer:

• Canon iP3600 series: iP3600, iP3610, iP3620, iP3630, iP3640, iP3650, iP3660, iP3670, iP3680
• Canon iP4600 series: iP4600, iP4630, iP4640, iP4650, iP4660, iP4670, iP4680
• Canon MP240 series: MP240, MP245 (Overseas)
• Canon MP260 series: MP260, MP268 (Overseas)
• Canon MP320 series: MP320, MP328 (Overseas)
• Canon MP330 series: MP330, MP338 (Overseas)
• Canon MP480 series: Pixma MP480, MP486 (Overseas), Pixus MP480 (Japan)
• Canon MP540 series: Pixma MP540, MP545 (Overseas), Pixus MP540 (Japan)
• Canon MP620 series: Pixma MP620, MP620B, MP628 (Overseas), Pixus MP620 (Japan)
• Canon MP630 series: Pixma MP630, MP638 (Overseas), Pixus MP630 (Japan)
• Canon MP980 series: Pixma MP980, MP988 (Overseas), Pixus MP980 (Japan)
• Canon MX320 series: Pixma MX320, MX328 (Overseas)
• Canon MX330 series: Pixma MX330, MX338 (Overseas)
• Canon MX860 series: Pixma MX860, MX868 (Overseas), Pixus MX860 (Japan)
• Canon Pixma Pro9000 Mark II (Overseas), Pixus Pro9000 Mark II (Japan)
• Canon Pixma Pro9500 Mark II (Overseas), Pixus Pro9500 Mark II (Japan)

Functions of the buttons in Service Tool v.1020 or Service Tool v.1030

1.   Test Print

Function: Service test print

Remarks: Model name, ROM version, Ink absorber counter value (ink amount in the ink absorber), USB serial number, Destination, EEPROM information, Process inspection information, Barcode (model name + destination), Ink system function check result, CD / DVD sensor check result.

2.   EEPROM

Function: EEPROM information print

Remarks: The dialog box opens to select the paper source. Select Rear tray or Cassette, and click OK. EEPROM information print: Model name, ROM version, Ink absorber counter value (ink amount in the ink absorber), Print information, Error information, etc.

3.   CD-R

Function: CD-R check pattern print.

Remarks: Not used in servicing.

4.   LF / Eject

Function: LF / Eject correction pattern print.

Remarks: LF / Eject correction pattern print.

5.   Left Margin

Function: Left margin pattern print

Remarks: Not used in servicing.

6.   Deep Cleaning

Function: Print head deep cleaning.

Remarks: Cleaning of both Black and Color at the same time.

7.   Main

Function: Main ink absorber counter resetting.

Remarks: Set a sheet of A4 or Letter sized plain paper. After the ink absorber counter is reset, the counter value is printed automatically.

8.   Platen

Function: Platen ink absorber counter resetting.

Remarks: Not used in servicing.

9.   EEPROM Clear

Function: EEPROM initialization.

Remarks: The following items are NOT initialized, and the shipment arrival flag is not on: USB serial number, Destination settings, Record of ink absorber counter resetting and setting, Record of repair at the production site, LF / Eject correction values, Left margin correction value, Production site E-MIP correction value and enabling of it, Endurance correction value and enabling of it, Record of disabling the function to detect the remaining ink amount, Ink absorber counter value (ink amount in the ink absorber.)

10.   Panel Check

Function: Button and LCD test.

Remarks: Button and LCD test.

11.   Set Destination

Function: Destination settings.

Remarks: Select the destination, and click Set. ASA (Asia), AUS (Australia), BRA (Brazil), CHN (China), CND (Canada), EUR (Europe), JPN (Japan), KOR (Korea), LTN (Latin), TWN (Taiwan), USA (United State).

12.   CD-R Correction

Function: CD / DVD print position correction (X and Y direction.)

Remarks: Not used in servicing.

13.   LF / EJECT Correction

Function: LF / Eject correction value setting.

Remarks: LF / Eject correction value setting.

14.  Left Margin Correction 

Function: Left margin correction value setting.

Remarks: Not used in servicing.

15.   Ink Absorber Counter

Function: Ink absorber counter setting.

Remarks: Ink absorber counter setting.

16.   Wetting Liquid Counter

Function: Wetting liquid counter setting

Remarks: Not used in servicing.

How to use Service Tool v.1020 or Service Tool v.1030

The Service Tool can be used to reset the printer if the printer is in Service Mode. After the printer enters Service Mode, open the Service Tool and reset the printer. Here's how to reset the waste ink counter value.

A.  How to enter Service Mode

The AC Power cable is connected to a power source, the printer's USB cable is connected to the computer, and the printer is off. Then pay attention to the Power/ON button and the Stop/Reset/Resume/Cancel button.

1.   Press and hold the Stop/Reset/Resume/Cancel button (keep the Stop/Reset/Resume/Cancel button pressed and don't release it) then,

2.   Press and hold the Power/ON button (keep pressing the Power/ON button and do not release it.) Look at the Power/ON LED, if the Power/ON LED turns green/blue it means procedures 1 and 2 have been carried out correctly.

3.   Just release the Stop/Reset/Resume/Cancel button, while the Power/On button is still being held, then

4.   While holding down the Power/On button, press the Stop/Reset/Resume/Cancel button 2 times (read Note), then release the Power/ON button. Wait a few moments, the Power/ON LED will flash and finally turn green/blue. If the Power/ON LED turns green/blue, it means that the printer has entered Service Mode.

Note

-   Press the Stop/Reset/Resume/Cancel button 2 times for Canon iP3600 series, iP4600 series, MP240 series, MP260 series, MP480 series, MP540 series, MP620 series, MP630 series, MP980 series, MX320 series, MX330 series, MX860 series, Pro9000 Mark II, Pro9500 Mark II. For complete information about this, please read the Canon Service Tools and Supported Printers.

-   Press the Stop/Reset/Resume/Cancel button 2/3 times for Canon MP320 series, MP330 series. 2 times means entering Service Mode with a scanner, while 3 times means entering Service Mode without a scanner. For complete information about this, please read the Canon Service Tools and Supported Printers.

B.  How to use Service Tool v.1020 or Service Tool v.1030 to reset the waste ink counter value

-   Each time the printer will print, the printer will automatically perform print head cleaning. This print head cleaning process produces waste ink and this waste ink is collected in the waste ink absorber. Until one day, the waste ink absorber was full and the error "Ink absorber is full, with error code: 5B00/5B01/5B02/5B03 or 1700/1701/1702/1703".

-   After the printer enters Service Mode, open the Service Tool and follow the procedure below.

5.   Download Service Tool v.1020 or Service Tool v.1030
6.   Extract the rar file then open the Service Tool.

7.   Load A4 or Letter paper (5 sheets), then follow the procedure according to the image.

8.   Select the USB Port (1) of the printer. If the USB port of the printer is not found, press the Reload button for re-detection.

9.   Print EEPROM (2) data. Wait a few moments, the printer will print the EEPROM data from the printer, then pay attention to the print out of the EEPROM data. The waste ink amount is symbolized in D / Ds / Ps / Dp. See examples 1, 2, 3, 4 in figure.

D = Main waste ink amount

D_BK = Main black waste ink amount

D_CL = Main color waste ink amount

Ds = Platen waste ink amount

Ps = Platen waste ink amount

Dp = Platen waste ink amount

Dp_AW = Platen away waste ink amount
Dp_HM = Platen home waste ink amount

-  If the value of D=100.0, reset "MAIN ink absorber counter". See example #1.

-  If the EEPROM data values D, Ds / Ps are found, then reset "MAIN and PLATEN ink absorber counters". See example #2.

-  If the value of D=100.0, while the Ds / Ps value is too small (Ds=000.3 / Ps=000.0) then reset the MAIN ink absorbent counter, while the PLATEN ink absorbent counter does not need to be reset. See example #2.

-  If the EEPROM data values D, Dp_AW, Dp_HM are found, then reset the ink absorber counter: MAIN, PLATEN_AWAY and PLATEN_HOME. See example #3.
-  If the value of D = 100.0 while the Dp_AW or Dp_HM value is too small (Dp_AW=002.6, Dp_HM=001.1) then reset the MAIN ink absorber counter, while the PLATEN_AWAY ink absorber counter and PLATEN_HOME ink absorber counter, no need to reset . See example #3.

-  If the EEPROM data values ​​are found: D_BK, D_CL, Dp_AW, Dp_HM, then reset the ink absorbent counter: MAIN_BLACK, MAIN_COLOR, PLATEN_AWAY and PLATEN_HOME. See example #4.
-  If the maximum D_BK and D_CL values ​​(D_BK=100.0 and D_CL=094.3) while the Dp_AW or Dp_HM values ​​are too small (Dp_AW=009.9, Dp_HM=010.4) then reset the ink absorber counters MAIN_BLACK and MAIN_COLOR, while PLATEN_AWAY and PLATEN_HOME no need to reset. See example #4.

Of the four EEPROM examples above, choose the one that suits your printer's condition, and do a reset according to the EEPROM data you have.

For Canon iP3600 series, iP4600 series, MP240 series, MP260 series, MP320 series, MP330 series, MP480 series, MP540 series, MP620 series, MP630 series, MP980 series, MX320 series, MX330 series, MX860 series, Pro9000 Mark II, Pro9500 Mark II, reset the MAIN ink absorber counter, while the PLATEN ink absorber counter does not need to be reset

10.   Clear Ink Counter - select Main (3) to reset the main ink absorbent counter. Wait a few moments, the printer will print D=000.0 in the upper left corner of the paper. D=000.0 means that the main ink absorbent counter is reset to zero.

11.   Print the EEPROM (2) data again after the D value is reset, then compare the data EEPROM before and after reset. If the value of D after reset is D=000.0 it means that resetting the waste ink counter has been successful.

12.   If all goes well, turn off the printer by pressing the Power/ON button. Wait about 15 seconds then turn the printer back ON. Done.

Notes

If you need another version of the Service Tool, please open the following link

-  Service Tool v.1020 and Service Tool v.1030 - OPEN

-  Service Tool v.1050 - OPEN

-  Service Tool v.1071, Service Tool v.1072, Service Tool v.1073, Service Tool v.1074 - OPEN

-  Service Tool v.1081 - OPEN

-  Service Tool v.2000 - OPEN

-  Service Tool v.3000 - OPEN

-  Service Tool v.3200 - OPEN

-  Service Tool v.3400 - OPEN

-  Service Tool v.3600 - OPEN

-  Service Tool v.3900 - OPEN

-  Service Tool v.4718 - OPEN

-  Service Tool v.4720 - OPEN

-  Service Tool v.4904, Service Tool v.4905, Service Tool v.4906, Service Tool v.4907 - OPEN

-  Service Tool v.5103, Service Tool v.5105 - OPEN

-  Service Tool v.5301, Service Tool v.5306 - OPEN

-  Canon Service Tool Version - OPEN

-  Reset Canon Printers Manually - OPEN

Questions and Answers

Q: When the "Ink absorber full" error occurs, what should I do?

A: All you have to do is reset the waste ink counter to zero, followed by replacing the waste ink absorber with a new one. If a new waste ink absorber is not available in the market, you can clean the ink absorber and use it again. Resetting the waste ink counter becomes effective when the waste ink absorber is replaced or cleaned.

Q: The Service Tool cannot be opened, or all buttons in the Service Tool are inactive, or an error code appears: 002, 005, 006 when using the Service Tool. What to do?

A: Complete information regarding this issue, please read the Canon Service Tool Error Code Mean (Error code: 002, 005, 006, 007, 009, etc)

Q: Where can I get other Canon Service Tools?
A: For complete information regarding Canon Service Tool collection, please open Canon Service Tool Version


Q: I don't know which Service Tool supports my printer, where can I get information about it?
A: For complete information regarding Canon printers and the Service Tools used, please open the Canon Service Tools and Supported Printers

If you have trouble trying to repair your printer yourself, we recommend asking a Canon Service Center or a printer repair professional for help.