Sunday, September 29, 2019

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Service Tool v.4720


Canon printers provide two tools that can be used for printer maintenance and repair. The tool used for printer maintenance is called the "Maintenance Tool", while the tool used for printer repair is called the "Service Tool".

The Maintenance Tool is installed automatically when installing the printer driver. The menu provided by the Maintenance Tool include: Cleaning, Deep cleaning, Bottom plate cleaning, Roller cleaning, Print head alignment, Nozzle check, etc. To open the Maintenance Tool: press START, Devices and Printers, right-click the printer, select Printing preferences, select the Maintenance tab.

Maintenance Tool & Service Tool

Service Tool is a tool used to reset the printer, after replacing printer components, such as: Logic Board Assy, Waste Ink Absorber, Print Head, etc. When repairing Canon printers, the component is replaced, after the components are installed, the printer must be reset to adjust the new components installed. The menus provided by the Service Tool include: Test print, EEPROM, Nozzle check, EEPROM Save, Set Destination, Clear ink counter, Ink absorber counter, etc.

To reset the printer Canon can be done in two ways, namely manual reset and Service Tool reset. For manual resets, read the Reset Canon Printers Manually post, while resetting with the Service Tool will be discussed in the post below.

As in the case of the error "Waste ink absorber is full", this error occurs because the ink absorber is full, with the waste ink counter value reaching 100%. In the process of repairing, the waste ink absorber that is physically full, must be replaced with a new one. After the new waste ink absorber is installed, and the printer has been reassembled, the next step is to reset the waste ink counter, which was originally 100% reset to zero, using the Service Tool. In the case of a "Waste ink absorber is full" error, the use of a Service Tool that is not accompanied by replacing the "Waste ink absorber" will be ineffective. This is due, absorbent waste ink that is full, is forced to continue to collect waste ink, and it is very possible in the future that waste ink will overflow out of the printer.

Service Tool can be used if the printer is in Service Mode. If the printer is in user mode, the Service Tool cannot be used and an error appears when used. Service Tool can be used for several types of printers, and when the Service Tool does not support the printer, an error will appear as a sign that the Service Tool does not support the printer. Service Tool is a portable application and can be used without being installed.

Service Tool can be used if the printer is in Service Mode. As for the way to enter Service Mode, you must press the Stop/Reset/Resume/Cancel button (adjust your printer, what buttons are available), and the Start/Power/On/Off button (adjust your printer, what buttons are available) automatically alternating in a certain amount. To enter Service Mode, each printer has a different way, but the steps are almost the same. The following are the steps to enter Service Mode.
1. The power cable is connected, the USB cable is connected to the printer and PC/Laptop, and the printer is off.
2. Press and hold the Stop/Reset/Resume/Cancel button (adjust your printer, what buttons are available)
3. Press and hold the Start/Power/On/Off button (customize your printer, what buttons are available).
4. Release the Stop/Reset/Resume/Cancel button. For the Start/Power/On/Off button still on hold (don't release)
5. Press the Stop/Reset/Resume/Cancel button x times, then release the Start/Power/On/Off button (read; how to do step 5.)
6. After the printer is in Service Mode, open the Canon Service Tool.

How to do step 5.
Example: the printer being repaired is Canon MG2100, and the x value is 5 times. So the way to do step 5 is as follows.
  • Press and release the Stop/Reset/Resume/Cancel button 4 times, then press and hold the Stop/Reset/Resume/Cancel button 1 time, then release both at the same time (Stop/Reset/Resume/Cancel, and Start/Power/On/Off)

Note: If the light stops blinking and turns green, the printer is in Service Mode. If the lights keep flashing, or turn orange, the printer failed to enter Service Mode. Turn off the printer and repeat the procedure to enter Service Mode.

The value of x adjusts the type of printer that is fixed. For Canon printers in general, the x value is 2 and 5 times.. But there are also x values ​​that are 3 times, such as: iP90, i70, i80. For the value x = 6 times, it is used to disable error detection on the scanner and start the machine in service mode. Example: on the Canon MG2100, the value of x is 5 times. To disable error detection on the scanner, the x value is 6 times.


Service Tool v.4720
Because Service Tool v.4720 is infected with Malware HackTool.Agent (scan with Malwarebytes), in this post I will use Service Tool v.4718 instead.


How to Use the Canon Service Tool v.4718

Canon Service Tool v.4718

  • Before running this tool, make sure the printer in the Service Mode.
  • Download Service Tool v.4718
  • Extract file and open Service Tool v.4718 folder.
  • Open Start (1) - Accept (2) - in the Canon column click the Start (3) button.
  • After Service Tool v.4718 is open, follow the instructions below.
How to Use Canon Service Tool v.4720
How to Use Canon Service Tool v.4720
  • Load paper A4 or Letter
  • For your reference in servicing, print EEPROM (1) information before resetting. Wait for the printer to finish printing.
  • Clear Ink Counter, select ALL (2), and then click SET (3). After resetting, the ink absorber counter value is printed automatically.
  • Set Destination, select your Region (4) and then click SET (5)
  • Print EEPROM (1) information once again after resetting. Wait for the printer to finish printing.
  • Compare EEPROM information before and after reset. If the value of D=000.0 means that the waste ink absorber has been reset to zero. Make sure, the waste ink absorber has been replaced with a new one, before you reset the D value.
  • If all goes well, close Service Tool
  • Turn off the printer (wait 10 seconds)
  • Turn on printer and printer ready to use

Service Tools v.4718 and v.4720 Button Functions
Service Tools v.4718 and v.4720 have four tabs: Main, Other, Auto, and Pro. Following are the button functions in Service Tools v.4718 and v.4720.

1. Main tab
Canon Service Tool v.4718 & v.4720 Button Functions for Main tab

1. Test Print
Function: Service test print
Remarks: Set a sheet of A4 or Letter sized paper in the front tray. The Service Test Pattern will be printed. Printed items: Model Name, ROM version, Ink absorber counter value, Print information, Error information, etc.

2. EEPROM
Function: EEPROM information print
Remarks: Set a sheet of A4 or Letter sized paper in the front tray. The dialog box opens for selecting the paper source. Select: Rear Tray, Cassette, Cassette2, and click OK. The following EEPROM information items will be printed: Model name, ROM version, Ink absorber counter value, Print information, Error information, etc.

3. Nozzle Check
Function: Nozzle check pattern print
Remarks: Set a sheet of A4 or Letter sized paper in the front tray. The dialog box opens for selecting the paper source. Select: Rear Tray, Cassette, Cassette2, and click OK.

4. Integration
Function: Integrated inspection pattern print
Remarks: Place a sheet of A4 or LTR paper in the feeder. The Select Paper Source dialog box opens. Select: Rear Tray, and click OK. Print items: Model Name, ROM version, Waste ink pad counter value, Print information, Error messages, etc.

5. Auto Cleaning
Function: Enabling / disabling of automatic print head cleaning
Remarks: Automatic print head cleaning prior to printing (after replacement of an ink tank or the print head). Select this option to enable the cleaning.

6. Cleaning
Function: Print head cleaning
Remarks: Clean all colors at the same time (same as cleaning in user mode)

7. Deep Cleaning
Function: Print head deep cleaning
Remarks: Simultaneous deep cleaning of all colors (same as cleaning in user mode)

8. EEPROM Save
Function: EEPROM information saving
Remarks: The EEPROM information (same as the one in EEPROM information print) is displayed on the PC or is saved to the PC as a text file. This function is not available in most cases of errors.

9. Panel Check
Function: Operation panel check
Remarks: Check the operation panel.

10. Set Destination
Function: Destination settings
Remarks: Select the destination and click Set.

11. Clear Ink Counter
Function: Waste ink pad counter reset
Remarks: Put a piece of A4 or LTR paper. Select Main, and click Set. After the waste ink pad counter is reset, the counter value is automatically printed.

12. Ink Absorber Counter
Function: Waste ink pad counter setting
Remarks: Waste ink pad counter setting

13. Cleaning Bk
Function: Black print head cleaning
Remarks: The operation is the same as the driver.

14. Cleaning Cl
Function: Color print head cleaning
Remarks: Same operation as the drive.

15. Calibration
Function: Operation panel calibration
Remarks: Calibrate the operation panel (touch screen) during maintenance service and refresh operation. 

16. User Cleaning OFF
Function: No automatic cleaning
Remarks: After exiting the maintenance mode, disable User Cleaning OFF in user mode. After clicking this button, Automatic Print Head Cleaning in user mode is disabled until the printer is turned off by pressing the ON button (soft power off).

17. Endurance
Function: Durability check pattern printing
Remarks: 
A4: Use A4 plain paper for durability inspection. Select the paper feed source and paper feed amount, and click Endurance.
Duplex: Durability check when printing on both sides of A4 paper. Select the paper feed source and paper feed amount, and click Endurance.
A3: Use A3 plain paper for durability inspection. Select the paper feed source and paper feed amount, and click Endurance.
Hagaki: Use Hagaki (postcard) for durability inspection. Select the paper feed source and paper feed amount, and click Endurance.


2. Other tab
Canon Service Tool v.4718 & v.4720 Button Functions for Other tab

18. CD-R Correction Print
Function: Pattern printing for disc label printing position correction
Remarks: Unused.

19. CD-R Correction X:, and CD-R Correction Y:
Function: CD label printing position correction, X: landscape, Y: vertical
Remarks: Unused.

20. LF/ EJECT Correction Print
Function: LF/Eject correction pattern printing
Remarks: Unused.

21. LF/ EJECT Correction
Function: LF / Eject correction value setting
Remarks: Unused.

22. Auto LF/EJ (1)
Function: Automatic LF/Eject correction
Remarks: Unused.

23. Auto LF/EJ (2)
Function: Automatic LF/Eject correction
Remarks: Unused.

24. Left Margin Correction
Function: Left margin pattern printing and correction
Remarks: Unused.

25. Set Time
Function: time setting
Remarks: Unused.

26. PTT Parameter Mode In
Function: Input in PTT parameter mode
Remarks: Unused.

27. User Parameter Reset 
Function: User reset
Remarks: Same as Reset Setting in user mode.

28. Ink Sensor
Function: Pressure sensor calibration
Remarks: Unused.

29. Head Temp Sensor
Function: Print head diode sensor calibration
Remarks: Unused.

30. Wetting Liquid Counter, Counter Value (%)
Function: Wetting liquid counter setting
Remarks: Unused.

31. Panel Rank, Rank
Function: Capacitive sensor sensitivity setting
Remarks: Unused.

32. Flatbed Scaner Set 
Function: Single scanner adjustment
Remarks: Unused.


3. Auto tab
Canon Service Tool v.4718 & v.4720 Button Functions for Auto tab

1. Test Print
Function: Maintenance test print
Remarks: Place a sheet of A4 or LTR paper in the feeder. Print items: Model Name, ROM version, Waste ink pad counter value, Print information, Error messages, etc.

2. EEPROM
Function: EEPROM information printing
Remarks: Place a sheet of A4 or LTR paper in the feeder. Select the Rear Tray for Parameter 1. Print items: Model Name, ROM version, Waste ink pad counter value, Print information, Error messages, etc.

3. Copy
Function: Copy test
Remarks: Place a sheet of A4 or LTR paper in the feeder and place the document on the manuscript tray. Select the Rear Tray for Parameter 1. Use default settings to perform color copying on A4 or LTR plain paper with default settings. Perform color copying. Perform color copying. (Place in advance Place the document to be copied in advance. Set the document to be copied. Set the document to be copied.)

4. ADF Copy
Function: Copy test performed by ADF
Remarks: Testing is not supported, so even if selected, it will be skipped.

5. LAN
Function: Electrical inspection of wired LAN board and line connection
Remarks: Testing is not supported, so even if selected, it will be skipped

6. WLAN
Function: Electrical inspection of wireless LAN board and connections
Remarks: When no problem in the electrical connection is found, "success!" is displayed. When a problem in the electrical connection is found, "failure!" is displayed. Suspected cause of failure: WLAN FFC is disconnected, The WLAN PCB or FFC is faulty, The main PCB is faulty.

7. Card Board
Function: Electrical inspection of card board connection
Remarks: Testing is not supported, so even if selected, it will be skipped.

8. PictBridge
Function: Electrical inspection of PictBridge board connection
Remarks: Testing is not supported, so even if selected, it will be skipped.


4. Pro tab
For Pro tab unused.

Canon Service Tool v.4718 & v.4720 Button Functions for Pro tab

Service Tool is used after component replacement is done. If you have trouble doing it yourself, we recommend asking the nearest service center for help.

12 comments:

  1. awesome. Thank you so much Boss

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  2. Thanks for the tools. Can I use it to disable the automatic head cleaning of ts5050? It uses too much ink I want to control when to clean the head and use the ink to do so.

    ReplyDelete
    Replies
    1. That can't be done with the Service Tool. Automatic head cleaning can't be disable.

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    2. What is this for then? 16. User Cleaning OFF
      Function: No automatic cleaning

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    3. Service Tool has many buttons, and unfortunately not all buttons can be used. In my opinion, there are restrictions from Canon Companies in using Service Tools.

      To distinguish buttons that can be used and buttons that can not be used. For buttons that can be used, when the button is pressed the message "A function was finished", while for buttons that cannot be used, when the button is pressed the message "Error! (Error code: 002)".

      For "User Cleaning OFF", this button includes a button that cannot be used, so when the button is pressed a message "error code: 002" will appear.

      Delete
  3. Thank you very much for the enlightenment provided. Can you please explain the main differences between service tool v 4720 and v 4718?

    ReplyDelete
    Replies
    1. In my opinion, Service Tool v.4718 and Service Tool v.4720 are the same. In the document "Canon G1000 series, G2000 series, G3000 series Service Manual" written to reset, use ST.4710 or leter. Other pages in this document explain the function button, "Service Tool v.4718".

      From this document I draw conclusions:
      1. Canon released ST.4710, and unfortunately information about this service tool is not yet available on the internet.
      2. Canon released ST.4718. For ST.4718 I found this file in the kelvenbox tool.
      3. Canon releases ST.4720. The crack version of ST.4720 is easy to get on the internet, unfortunately ST.4720 is infected with HackTool.Agent (scan with Malwarebytes)

      Similarities ST.4710, ST.4718, ST.4720
      All three Service Tools have the same interface. There are 4 tabs provided, namely Main, Other, Auto, and Pro. Based on the image information in the manual document above, because the interfaces of the three tools are the same, I concluded that the functions of the three Service Tools are the same.

      Difference ST.4710, ST.4718, ST.4720
      Important information that we must know from the Service Tool is the "Printer Support Service Tool". A lot of information on the internet that, Service Tool supports Canon printers series A, B, C, D, etc. If I match the information in the Service Manual and information on the internet, about "Sevice Tool Support Printer", there are many differences. The post that I wrote, is based on the Service Manual, and the Service Tool used to reset, according to the information in the Service manual. I do not dare to say that Service Tool version A, supports printer series A, B, C, D, etc., as most sites write, because there is no evidence that the Service Manual document says that.

      So I can only say ST.4718 and ST.4720 have the same interface, so the functions might be the same, but I don't dare to say that ST.4718 for printers A, B, C, etc, or ST.4720 for printer A, B, C, etc, because there is no service manual document that states it. What I'm afraid of is that incorrect information about the "Printer Support Service Tool" will provoke users to try different Service Tools, to reset the printer, because in the Service Manual document only says "use Service Tool version A" or "use Service Tool version A or leter".

      Delete
    2. Thanks for the prompt reply.
      From that data I understand it is better to use the Service Tool v.4718 for my printer canon G1000 as it is a safe tool without any hacking infections.
      Mean time I like to mention that I have drilled a hole through the back plate of the printer and took the flexible drain line out of the printer and direct it to a tray with some rags so I do not have to spend money to replace the ink absorbers. Only renew the rags is needed when they are fully absorbed.

      Delete
    3. That's a good idea and easy to do.

      Delete
  4. Thanks a lot for the explanations and for the service tool v 4718 and 4720.
    Can you please explain the buttons "clear ink counter" and "ink absorber"?. Are both of them to be adjusted or only one to be adjusted?

    ReplyDelete
  5. Hi! An error code 006 appears when I try to use v4718

    ReplyDelete