Tuesday, September 10, 2019

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Service Tool v.3400


Service Tool is a tool used to reset Canon printers after component replacement such as: Logic Board Assy, Waste Ink Absorber, Print Head, etc. In repairing Canon printers, the use of the Service Tool is most often done to overcome the error "Waste ink absorber is full". When a "Waste ink absorber is full" error occurs, after replacing the waste ink absorber, the next step is to reset the waste ink counter. Using the Service Tool to reset the waste ink counter which is not followed by replacing the waste ink absorber, the reset made becomes not effective. This is because when the waste ink counter has been reset to zero, while the waste ink absorber that is installed is in full condition, it is most likely that the waste ink will overflow.

The Waste ink absorber full of errors occurs in two stages
Stage 1 is called Operator Call Error
When the printer is used for printing, a warning appears "Warning: The ink absorber is almost full. Press the printer's Start button to continue printing" (see Operator Call Error image). This warning appears when the waste ink absorber reaches a capacity of approximately 95%. By pressing the Start button (the Black button for black print outs, and the Color button for color print outs) the printing process can still continue.

Operator Call Error. The ink absorber is almost full. Press the printer's Start button to continue printing
Operator Call Error

Stage 2 is called Service Call Error
"Warning: The ink absorber is almost full" changes to the error message "The ink absorber is full". When this error message appears, the printer can no longer be used, because the waste ink absorber reaches 100% capacity. Because the printer can no longer be used, the printer must be repaired immediately, or called "Service Call Error".

Service Call Error. The ink absorber is full
Servce Call Error

Repair can be done when "Operator Call Error" occurs, or when "Service Call Error" occurs.

To reset the printer Canon can be done in two ways, namely manual reset and Service Tool reset. For manual resets, read the Reset Canon Printers Manually post, while resetting with the Service Tool will be discussed in the post below.


How to reset the waste ink counter
1. Start the machine in the service mode
After the waste ink absorber is replaced and the printer is reassembled, the next step is to reset the waste ink counter. Reset can be done if the printer is in Service Mode. The way to enter Service Mode is as follows
1. The power cable is connected, the USB cable is connected to the printer and PC/Laptop, and the printer is off.
2. Press and hold the Stop/Reset/Resume/Cancel button (adjust your printer, what buttons are available)
3. Press and hold the Start/Power/On/Off button (customize your printer, what buttons are available).
4. Release the Stop/Reset/Resume/Cancel button. For the Start/Power/On/Off button still on hold (don't release)
5. Press the Stop/Reset/Resume/Cancel button x times, then release the Start/Power/On/Off button (read; how to do step 5)
6. After the printer is in Service Mode, open the Canon Service Tool.

How to do step 5
Example: the printer being repaired is Canon MG4200, and the x value is 5 times. So the way to do step 5 is as follows.
  • Press and release the Stop/Reset/Resume/Cancel button 4 times, then press and hold the Stop/Reset/Resume/Cancel button 1 time, then release the two buttons simultaneously (Stop/Reset/Resume/Cancel, and Start/Power/On/Off)

The value of x, adjusts the type of printer that is fixed. For Canon printers in general x values ​​are 2 or 5. But there are also x values ​​that are 3 times, such as: iP90, i70, i80. For the value x = 6 times, it is used to disable error detection on the scanner and start the machine in service mode. Example: on the Canon MG4200, the value of x is 5 times. To disable error detection on the scanner, the x value is 6 times.


2. Operation of Service Tool v3.400 to Reset the Waste Ink Counter

Service Tool v.3400

  • Download Service Tool v.3400 (Google Drive)
  • Extract file then open Service Tool.
  • Load paper A4 or Letter
  • For your reference in servicing, click EEPROM (1) information print before resetting.
How to read EEPROM Information Print out

Above there are 3 examples of EEPROM information print outs that will be analyzed.

Sample 1 - Canon MG3100
D (BK=006.8 CL=004.3)   Dp (AW=090.9 HM=000.4)
DF (BK=00932 CL=00957   AW=00091 HM=67292)

"D" (Main ink absorber), "Dp" (Platen ink absorber), "DF" (Ink absorber life).
D(BK)=Main (Black), D(CL)=Main (Color)     Dp(AW)=Platen (Away), Dp(HM)=Platen (Home)
DF(BK)=Life (Black), DF(CL)=Life (Color), DF(AW)=Life (Platen Away), DF(HM)=Life (Platen Home)

Clear Ink Counter

Conclusion: to reset the Canon MG3100, on the "Clear Ink Counter" menu, select "All" (Resets all the four ink absorber counters, Main_Black, Main_Color, Platen_Away, Platen_Home)


Sample 2 - Canon MX880
D=003.7 - "D" (Main ink absorber) 
DF=00026 - "DF" (Ink absorber life)

Conclusion: to reset the Canon MX880, on the "Clear Ink Counter" menu, select "Main" (Resets all the Main ink absorber counters, Main_Black, Main_Color)


Sample 3 - Canon MPXXX
D=004.5 - "D" (Main ink absorber)
Ds=0.002 - "Ds" (Platen ink absorber)

Conclusion: to reset the Canon MPXXX, on the "Clear Ink Counter" menu, select "All" (Resets all the four ink absorber counters, Main_Black, Main_Color, Platen_Away, Platen_Home)


Because each printer "EEPROM information printout" is different, what must be considered is the value of D/Dp/Ds. As the example above, for sample 1 and 3 select "Reset All", while for sample 2 select "Reset Main".


  • Clear Ink Counter, select ALL (2), and then click SET (3). After the ink absorber counter is reset, the counter value is printed automatically. Clear Ink Counter - select ALL means: Resets ALL the four ink absorber counters (Main_Black, Main_Color, Platen_Away, Platen_Home).
  • Select the destination, Region (4): ASA, AUS, BRA, CHN, CND, EMB, EUR, JPN, KOR, LTN, TWN, USA and then Click SET (5)
  • Click EEPROM (1) information print once again after resetting.
  • Compare EEPROM information before and after reset.
  • If all goes well close the Service Tool
  • Turn off the printer (wait for 10 seconds)
  • Turn on printer and printer ready to use


Service Tool v.3400 Functions Buttons

Start the Service Tool on the connected computer

1.    When a button is clicked in the Service Tool dialog box, that function is performed. During the operation of the selected function, all the Service Tool buttons are dimmed and inactive. 
2.    When the operation is completed, "A function was finished." is displayed, and another function can be selected.
3.    If a non-supported function is selected, "Error!" is displayed. Click OK in the error message dialog box to exit the error.

There are three tabs menus in Service Tool v.3400 namely Main, Other, and Auto. Use the functions in the Main or Auto tab and for the Other tab is not used.

1. MAIN tab

Service Tool v.3400 - Function Button for the MAIN Tab

(1) Test Print
Function: Service test print
Remarks: Load the paper (A4 or Letter) in the front tray, press the Test Print button and the Service Test Pattern will be printed. Printed items: Model name, ROM version, USB serial number, Process inspection information, and more. The new Service Test Pattern that focuses on the use in servicing has been adopted, where the items unnecessary for servicing have been eliminated and the EEPROM information has been added instead. Compared with the previous pattern, the new pattern is more visible and prints in a shorter time.

New Service Test Pattern Print Out

(2) EEPROM
Function: EEPROM information print
Remarks: Load the paper (A4 or Letter) in the front tray, press the EEPROM button, and the dialog box opens for selecting the paper source (Rear Tray or Cassette) and click OK. The following EEPROM information items will be printed: Model name, ROM version, Ink absorber counter value, Print information, Error information, etc.

(3) Nozzle Check
Function: Nozzle check pattern print
Remarks: Load the paper (A4 or Letter) in the front tray, press the Nozzle check button, and the dialog box opens for selecting the paper source (Rear Tray or Cassette) and click OK and Nozzle check pattern printed.

(4) Integration
Function: Integrated inspection pattern print
Remarks: Load the paper (A4 or Letter) in the front tray, press the Integration button, and the dialog box opens for selecting the paper source (Rear Tray or Cassette) and click OK. Printed items: Model name, ROM version, USB serial number, Nozzle check pattern, Process inspection information, etc.

(5) Auto Cleaning
Function: Enabling/disabling of automatic print head cleaning
Remarks: Automatic print head cleaning prior to printing (after replacement of an ink tank or the print head). Select this option to enable the cleaning.

(6) Cleaning
Function: Print head cleaning
Remarks: The manual print head cleaning is performed.

(7) Deep Cleaning
Function: Print head deep cleaning
RemarksCleaning of both Black and Color at the same time (same as the one in the printer driver)

(8) EEPROM Save
Function: EEPROM information saving
RemarksThe EEPROM information is displayed on the PC or is saved to the PC as a text file. This function is not available in most cases of errors.

(9) Panel Check
Function: Button and LCD test
RemarksConfirm the operation after the replacement of the operation panel unit or the logic board. Start the machine in the service mode, and click Panel Check of the Service Tool.

(10) Set Destination
Function: Destination settings
Remarks: Select the destination (ASA, AUS, BRA, CHN, CND, EMB, EUR, JPN, KOR, LTN, TWN, USA) and click Set. Example: for destination Asia, select ASA then click SET.

(11) Clear Ink Counter
Function: Ink absorber counter resetting
Remarks: Load the paper (A4 or Letter) in the front tray, select one of the options (listed below) from the pull-down menu, and click Set. After the ink absorber counter is reset, the counter value is printed automatically.
- Main: Resets the Main_Black and Main_Color
- Platen: Resets the Platen_Away and Platen_Home
- Main_Black: Resets the main ink absorber counter for Black
- Main_Color: Resets the main ink absorber counter for Color
- Platen_Away: Resets the counter of the platen ink absorber opposite to the home position
- Platen_Home: Resets the counter of the platen ink absorber on the home position side.
- All: Resets all the four ink absorber counters (Main_Black, Main_Color, Platen_Away, Platen_Home).

(12) Ink Absorber Counter
Function: Ink absorber counter setting
RemarksSet the ink absorber counter value to a new EEPROM after the logic board is replaced in service.
- Before the replacement of the logic board, check the ink absorber counter value in EEPROM information print.
- After the replacement of the logic board, the ink absorber counter value should be set in the service mode using
the Service Tool. Start the machine in the service mode. In the Ink Absorber Counter section of the Service Tool, select Main_Black, Main_Color, Platen_Away, or Platen_Home from the Absorber pull-down menu.
- From the Counter Value(%) pull-down menu, select the value (in 10% increments) which is the closest to the actual counter value confirmed before replacement of the logic board, and click Set.


2) Auto tab
The selected item(s) are performed automatically in series and the test results are indicated. Special notes:
- The Auto tab is to check a series of basic operations of the machine after a repair, and it is not suitable to see if a specific problem pointed out by a user is repaired.
- DO NOT use the test on this tab to confirm that the user complaints are resolved.
- The tests of LAN, WLAN, Card Board, and PictBridge examine electric connections and do not examine the functionalities. Thus, the test results do not guarantee the functions themselves.

Service Tool v.3400 - Function Button for the AUTO Tab

(1) Test Print
Function: Service test print
Remarks: Set a sheet of A4 or Letter-sized paper in the front tray. The Service Test Pattern will be printed. Printed items: Model name, ROM version, USB serial number, Process inspection information, Barcode (model name + destination + machine serial number)

(2) EEPROM
Function: EEPROM information print
Remarks: Set a sheet of A4 or Letter-sized paper in the front tray. Select the Rear Tray or Cassette for Parameter1. The EEPROM information will be printed to check the following items: Model name, ROM version, Ink absorber counter value, Print information, Error information, etc.

(3) Copy
Function: Copy test
Remarks: Set a sheet of A4 or Letter-sized paper in the front tray, and select the Rear Tray or Cassette for Parameter1. Set the document to be copied on the platen glass.

(4) ADF Copy
Function: Copy test from the ADF
Remarks: Not used. “skip!” will be displayed when selected.

(5) LAN
Function: Electric check of the wired LAN board and line connection
Remarks: Not used. “skip!” will be displayed when selected.

(6) WLAN
Function: Electric check of the   wireless LAN board and connection
Remarks: When no problems are detected in the electric connection, “success!” is displayed. When a problem is detected in the electric connection, “failure!” is displayed. Suspected causes of failure: The WLAN FFC is disconnected, the WLAN board or the FFC is faulty, the logic board is faulty.

(7) Card Board
Function: Electric check of the cardboard connection
Remarks: When no problems are detected in the electric connection, “success!” is displayed. When a problem is detected in the electric connection, “failure!” is displayed. Suspected causes of failure: the cardboard FFC is disconnected, the cardboard or the FFC is faulty, the logic board is faulty.
Note: If the Access lamp does not turn on when a memory card is inserted in the slot, it is likely that the memory card itself or the cardboard is faulty.

(8) PictBridge
Function: Electric check of the PictBridge board connection
Remarks: Not used. “skip!” will be displayed when selected.


How to use the Auto tab
1. Preparation
- Set three sheets of A4 or Letter-sized paper in the front tray (for the test items of Test Print, EEPROM Print, and Copy).
- Set a document (any desired one) on the platen glass for copying.
2. Operation
- Select the test item(s).
- For EEPROM Print or Copy, double-click Parameter1. The dialog box opens for selecting the paper source. Select Cassette.
- Click Start. The selected test(s) will be performed. (The test time is approx. 2 minutes in total when all the test items are selected.)
- The test result (“success”, “failure”, or “skip” for non-supported function) will be indicated on the right side of each test item as shown below.
- Confirm that EEPROM print or copying is performed properly.

How to use the Auto tab Service Tool v.3400

Service Tool v.3400

11 comments:

  1. Replies
    1. If a non-supported function is selected, Error is displayed (error code: 005, 006). Click OK in the error message dialog box to exit the error.

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  2. disculpe, funciona en canon ip7210 error 5B00 gracias

    ReplyDelete
  3. Thank you! This worked to clear the code and unlock my MG6250.

    ReplyDelete
  4. Thank you very much! Worked fine in MG6450.

    ReplyDelete
  5. The tool opens with all the boxes grayed out whatever mode the printer, MG5250, is in and whether I open the tool before or after the printer is switched on. There seems to be communication between the computer and printer as the computer detects the fault condition when I click 'printer status' on the maintenance screen. Similar problem with the v1050 tool. Please help!!

    ReplyDelete
    Replies
    1. Service Mode Operation Procedures
      1. Turn off printer, connect the USB printer to PC/Laptop.
      2. PRESS AND HOLD the Stop button (do not release)
      3. PRESS AND HOLD the ON button (do not release)
      3. RELEASE the Stop button (The ON button do not release)
      4. Under the ON button on hold, PRESS AND RELEASE the Stop button 4 times.
      5. Under the ON button on hold, PRESS AND HOLD the Stop button 1 time, then RELEASE BOTH botton (Stop and ON button) together.
      Note: If the LED lights green, the printer has entered Service Mode.
      6. To reset Canon MG5250 use the Service Tool v.1081 (according to the Canon MG5250 Service Manual document). Because Serive Tool v.1081 is not available, instead use Service Tool v.2000

      Note:
      When the printer has entered Service Mode, use only one type of Service Tool. If you want to try with a different Service Tool, turn off the printer, repeat entering Service Mode, then use the Service Tool.

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  6. HOW TO DOWNLOAD SERVICE TOOL V.3400

    ReplyDelete
    Replies
    1. Under the Service Tool v.3400 image, there is a link to Google Drive (in blue)

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  7. Hello! Do we need a special driver for this software with Printer in Service Mode?

    ReplyDelete