Download Canon Service Tool v.3000

Service Tool v.3000 is an updated version of Service Tool v.2000. Service Tool v.2000 was released in September 2010 while Service Tool v.3000 is expected to be released in June 2011. Service Tool v.3000 added a new function, namely Auto tab.

About Canon Service Tools

• Service Tool is a portable application.
• Only supports Windows Operating System. If your PC/Laptop uses an OS other than Windows, please read the following link Open Service Tool from Another OS.
• The printer driver must have been installed on the PC/Laptop. The Service Tool cannot be used if the driver is installed in an auto-detect (plug and play) manner. Please download the printer driver on the official Canon website, then install the driver on your PC/Laptop.
• Use a USB cable connection. The Service Tool cannot be used if the printer is connected to a PC/Laptop with a wireless connection.
• Service Tool can be used to reset the printer if the printer is in Service Mode.
• Use the Service Tool according to the instructions in the Service Manual.
• If the Service Tool does not support the requested operation, or if the Service Tool does not support the printer, an error message will appear on the screen.

When should the printer be reset?

Service Tool is software used to reset the printer. The printer must be reset if:

1. Replaced the waste ink absorber. Waste ink absorber is replaced when a "Waste ink absorber full" error occurs with support code/error codes: 1700, 1701, 1702, 1703, 1704, 1705, 1712, 1713, 1714, 1715, 5B00, 5B01, 5B02, 5B03, 5B04, 5B05, 5B10, 5B11, 5B12, 5B13, 5B14, 5B15.
2. Replaced the logic board. If the printer repair is eventually replaced with a logic board, after the new logic board is installed, the printer must be reset.

Example

At full waste ink absorber error with error code 1700/5B00. Resetting the waste ink counter value to zero (D value is reset to zero) is effective if the waste ink absorber is replaced. If the D value is reset to zero but the waste ink absorber is not replaced, in the near future, waste ink will overflow from inside the printer. Resetting the D value to zero becomes effective if the waste ink absorber is replaced.

Supported Printers

Referring to the information in the Canon printer Service Manual, Service Tool v.3000 supports the printer:

• Canon iP4900 series: Pixma iP4900, iP4910, iP4920, iP4930, iP4940, iP4950, iP4970, iP4980 (Overseas), Pixus iP4900, iP4930 (Japan)
• Canon MG2100 series: Pixma MG2100, MG2110, MG2120, MG2130, MG2140, MG2150, MG2160, MG2170, MG2180 (Overseas), Pixus MG2100, MG2130 (Japan)
• Canon MG3100 series: Pixma MG3100, MG3110, MG3120, MG3130, MG3140, MG3150, MG3160, MG3170, MG3180 (Overseas), Pixus MG3100, MG3130 (Japan)
• Canon MG4100 series: Pixma MG4100, MG4110, MG4120, MG4130, MG4140, MG4150, MG4160, MG4170, MG4180 (Overseas), Pixus MG4100, MG4130 (Japan)
• Canon MG5300 series: Pixma MG5300, MG5310, MG5320, MG5330, MG5340, MG5350, MG5360, MG5370, MG5380 (Overseas), Pixus MG5300, MG5330 (Japan)
• Canon MG6200 series: Pixma MG6200, MG6210, MG6220, MG6230, MG6240, MG6250, MG6260, MG6270, MG6280 (Overseas), Pixus MG6200, MG6230 (Japan)
• Canon MG8200 series: Pixma MG8200, MG8210, MG8220, MG8230, MG8240, MG8250, MG8260, MG8270, MG8280 (Overseas), Pixus MG8200, MG8230 (Japan)
• Canon Pixma E500

The function of the buttons in the Canon Service Tool v.3000

1.  Test Print

Function: Service test print

Remarks: Set a sheet of A4 or Letter sized paper in the front tray. Printed items: Model name, ROM version, USB serial number, Process inspection information, Barcode (model name + destination + machine serial number)

2.  EEPROM

Function: EEPROM information print

Remarks: Set a sheet of A4 or Letter sized paper in the front tray. The dialog box opens for selecting the paper source. Select Cassette, and click OK. Printed items: Model name, ROM version, Ink absorber counter value, Print information, Error information, etc.

3.  Nozzle Check

Function: Nozzle check pattern print

Remarks: Set a sheet of A4 or Letter sized paper in the front tray. The dialog box opens for selecting the paper source. Select Cassette, and click OK

4.  Integration

Function: Integrated inspection pattern print

Remarks: Set a sheet of A4 or Letter sized paper in the front tray. The dialog box opens for selecting the paper source. Select Cassette, and click OK. Printed items: Model name, ROM version, USB serial number, Nozzle check pattern, Process inspection information, Barcode (machine serial number)

5.  Auto Cleaning

Function: Enabling / disabling of automatic print head cleaning

Remarks: Automatic print head cleaning prior to printing (after replacement of an ink tank or the print head). Select this option to enable the cleaning.

6.  Deep Cleaning

Function: Print head deep cleaning

Remarks: Cleaning of both Black and Color at the same time (same as the one in the user mode)

7.  Clear Ink Counter

Function: Ink absorber counter resetting

Remarks: Set a sheet of A4 or Letter sized paper in the front tray. Select one of the options (listed below) from the pull-down menu, and click Set. After the ink absorber counter is reset, the counter value is printed automatically. Main_Black (Resets the main ink absorber counter for Black), Main_Color (Resets the main ink absorber counter for Color), Platen_Away (Resets the counter of the platen ink absorber opposite to the home position), Platen_Home (Resets the counter of the platen ink absorber on the home position side), All (Resets all the four ink absorber counters.)

8.  EEPROM Save

Function: EEPROM information saving

Remarks: The EEPROM information (same as the one in EEPROM information print) is displayed on the PC or is saved to the PC as a text file. This function is not available in most cases of errors.

9.  Panel Check

Function: Button and LCD test

Remarks: Button and LCD test

10.  Set Destination

Function: Destination settings

Remarks: Select the destination, and click Set. ASA (Asia), AUS (Australia), BRA (Brazil), CHN (China), CND (Canada), EMB, EUR (Europe), JPN (Japan), KOR (Korea), LTN (Latin), TWN (Taiwan), USA (United States)

11.  Ink Absorber Counter

Function: Ink absorber counter setting

Remarks: Ink absorber counter setting.

12. Print (CD-R Correction)

Function: Printing of the pattern for disc label print position correction

Remarks: Not used.

13. CD-R Correction

Function: Disc label print position correction (X and Y direction)

Remarks: Not used.

14. Print (LF/ EJECT Correction)

Function: LF / Eject correction pattern print

Remarks: Perform LF / Eject correction only when streaks or uneven printing occurs after the repair.

15. LF/ EJECT Correction

Function: LF / Eject correction value settings

Remarks: Set the correction value based on the printed pattern (14. LF/EJECT correction pattern print).

16. Auto LF/EJ (1)

Function: Automatic LF / Eject correction

Remarks: Not used.

17. Auto LF/EJ (2)

Function: Automatic LF / Eject correction

Remarks: Not used.

18. Left Margin Correction

Function: Left margin pattern print and correction

Remarks: Not used.

19. Set Time

Function: Time setting

Remarks: Not used.

20. PTT Parameter Mode In

Function: Entry in the PTT parameter mode

Remarks: Entry in the PTT parameter mode is allowed when this button is clicked.

21. Ink Sensor

Function: Pressure sensor correction

Remarks: Not used.

22. Head Temp Sensor

Function: Print head diode sensor correction

Remarks: Not used.

23. Wetting Liquid Counter

Function: Wetting liquid counter setting

Remarks: Not used.

24. Panel Rank

Function: Capacitive sensor sensitivity setting

Remarks: Not used.

25. Flatbed Scanner

Function: Individual scanner adjustment
Remarks: Not used.

26. Test Print

Function: Service test print

Remarks: Set a sheet of A4 or Letter sized paper in the front tray. Printed items: Model name, ROM version, USB serial number, Process inspection information, Barcode (model name + destination + machine serial number)

27. EEPROM print

Function: EEPROM information print

Remarks: Set a sheet of A4 or Letter sized paper in the front tray. Select Cassette. Printed items: Model name, ROM version, Ink absorber counter value, Print information, Error information, etc.

28. Copy

Function: Copy test

Remarks: Set a sheet of A4 or Letter sized paper in the front tray, and select Cassette. Set the document to be copied on the platen glass.

29. ADF Copy

Function: Copy test from the ADF

Remarks: Not used.

30. LAN

Function: Electric check of the wired LAN board and line connection

Remarks: Not used.

31. WLAN

Function: Electric check of the wireless LAN board and connection

Remarks: When no problems are detected in the electric connection, “success!” is displayed. When a problem is detected in the electric connection, “failure!” is displayed. Suspected causes of failure: The WLAN FFC is disconnected, The WLAN board or the FFC is faulty, The logic board is faulty.

32. Card Board

Function: -

Remarks: Not used

33. PictBridge

Function: Electric check of the PictBridge board connection

Remarks: Not used.

How to use Service Tool v.3000

1.  Enter Service Mode

2.  Reset the waste ink counter

1.   Enter Service Mode

The Service Tool can be used to reset the printer if the printer is in Service Mode. After the printer enters Service Mode, open the Service Tool and reset the printer. Here's how to reset the printer.

• The AC Power cable is connected to a power source, the printer's USB cable is connected to the computer, and the printer is off. Then pay attention to the Power/ON button and the Stop/Reset//Resume/Cancel button.

1.   Press and hold the Stop/Reset/Resume/Cancel button (keep the Stop/Reset/Resume/Cancel button pressed and don't release it) then,

2.   Press and hold the Power/ON button (keep pressing the Power/ON button and do not release it.) Look at the Power/ON LED, if the Power/ON LED turns green/blue it means procedures 1 and 2 have been carried out correctly.

3.   Just release the Stop/Reset/Resume/Cancel button, while the Power/On button is still being held, then

4.   While holding down the Power/On button, press the Stop/Reset/Resume/Cancel button 5 times (read Note), then release the Power/ON button. Wait a few moments, the Power/ON LED will flash and finally turn green/blue. If the Power/ON LED turns green/blue, it means that the printer has entered Service Mode.

Note:

• After following the procedure above, if the Power/ON LED turns green/blue and doesn't blink, it means the printer has entered Service Mode.
• After following the procedure above, if the Power/ON LED flashes green/blue it means the printer failed to enter Service Mode. Please turn off the printer, repeat the procedure above, and press the Stop/Reset/Resume/Cancel button 6 times (enter Service Mode without a scanner)
• Press the Stop/Reset/Resume/Cancel button 5 times (enter Service Mode with scanner), if this method fails, repeat the procedure above, and press the Stop/Reset/Resume/Cancel button 6 times (enter Service Mode without scanner).
• If you have tried the two methods above and the Power/ON LED continues to blink, it means the printer cannot enter Service Mode. Please read the following posts Canon Service Tool Error Code Mean and Canon Service Tools and Supported Printers for more information.

2.  Reset the waste ink counter

• If the Power/ON LED lights up green/blue and doesn't blink, it means the printer has entered Service Mode. Follow the procedure below on how to reset the printer.

5.   Download Service Tool v.3000

6.   Extract the rar file then open the Service Tool.

7.   Load A4 or Letter paper (5 sheets), then follow the procedure according to the image.

8.   Print EEPROM (1) data. Wait a few moments, the printer will print the EEPROM data from the printer, then pay attention to the print out of the EEPROM data. The waste ink amount is symbolized in D / Ds / Ps / Dp. See Examples 1, 2, 3, 4 in figure.

D = Main waste ink amount

D_BK = Main black waste ink amount

D_CL = Main color waste ink amount

Ds = Platen waste ink amount

Ps = Platen waste ink amount

Dp = Platen waste ink amount

Dp_AW = Platen away waste ink amount
Dp_HM = Platen home waste ink amount

-  If the value of D=100.0, reset "MAIN ink absorber counter". See example #1.

-  If the EEPROM data values D, Ds / Ps are found, then reset "MAIN and PLATEN ink absorber counters". See example #2.

-  If the value of D=100.0, while the Ds / Ps value is too small (Ds=000.3 / Ps=000.0) then reset the MAIN ink absorbent counter, while the PLATEN ink absorbent counter does not need to be reset. See example #2.

-  If the EEPROM data values D, Dp_AW, Dp_HM are found, then reset the ink absorber counter: MAIN, PLATEN_AWAY and PLATEN_HOME. See example #3.
-  If the value of D=100.0 while the Dp_AW or Dp_HM value is too small (Dp_AW=002.6, Dp_HM=001.1) then reset the MAIN ink absorber counter, while the PLATEN_AWAY ink absorber counter and PLATEN_HOME ink absorber counter, no need to reset . See example #3.

-  If the EEPROM data values ​​are found: D_BK, D_CL, Dp_AW, Dp_HM, then reset the ink absorbent counter: MAIN_BLACK, MAIN_COLOR, PLATEN_AWAY and PLATEN_HOME. See example #4.
-  If the maximum D_BK and D_CL values ​​(D_BK=100.0 and D_CL=094.3) while the Dp_AW or Dp_HM values ​​are too small (Dp_AW=009.9, Dp_HM=010.4) then reset the ink absorber counters MAIN_BLACK and MAIN_COLOR, while PLATEN_AWAY and PLATEN_HOME no need to reset. See example #4.

Of the four EEPROM examples above, choose the one that suits your printer's condition, and do a reset according to the EEPROM data you have.

9.   Clear ink counter - select Main (2) to reset Main_Black and Main_Color ink absorber then click Set (3) to execution.. Wait a few moments, the printer will print Main ink counter value after reset in the upper left corner of the paper.

10.   Print the EEPROM (1) data again after reset, then compare the data EEPROM before and after reset. If the value of D_BK / D_CL after reset is 000.0 it means that resetting the waste ink counter has been successful.

11.   If all goes well, turn off the printer by pressing the Power/ON button. Wait about 15 seconds then turn the printer back ON. Done.

Notes

If you need another version of the Service Tool, please open the following link

-  Service Tool v.1020 and Service Tool v.1030 - OPEN

-  Service Tool v.1050 - OPEN

-  Service Tool v.1071, Service Tool v.1072, Service Tool v.1073, Service Tool v.1074 - OPEN

-  Service Tool v.1081 - OPEN

-  Service Tool v.2000 - OPEN

-  Service Tool v.3000 - OPEN

-  Service Tool v.3400 - OPEN

-  Service Tool v.3600 - OPEN

-  Service Tool v.3900 - OPEN

-  Service Tool v.4718 - OPEN

-  Service Tool v.4720 - OPEN

-  Service Tool v.4904, Service Tool v.4905, Service Tool v.4906, Service Tool v.4907 - OPEN

-  Service Tool v.5103, Service Tool v.5105 - OPEN

-  Service Tool v.5301, Service Tool v.5306 - OPEN

-  Canon Service Tool Version - OPEN

-  Reset Canon Printers Manually - OPEN

Questions and Answers

Q: When the "Ink absorber full" error occurs, what should I do?

A: All you have to do is reset the waste ink counter to zero, followed by replacing the waste ink absorber with a new one. If a new waste ink absorber is not available in the market, you can clean the ink absorber and use it again. Resetting the waste ink counter becomes effective when the waste ink absorber is replaced or cleaned.

Q: The Service Tool cannot be opened, or all buttons in the Service Tool are inactive, or an error code appears: 002, 005, 006 when using the Service Tool. What to do?

A: Complete information regarding this issue, please read the Canon Service Tool Error Code Mean (Error code: 002, 005, 006, 007, 009, etc)

Q: Where can I get other Canon Service Tools?
A: For complete information regarding Canon Service Tool collection, please open Canon Service Tool Version


Q: I don't know which Service Tool supports my printer, where can I get information about it?
A: For complete information regarding Canon printers and the Service Tools used, please open the Canon Service Tools and Supported Printers

If you have trouble trying to repair your printer yourself, we recommend asking a Canon Service Center or a printer repair professional for help.