Reset Canon Printers Manually

When should the printer be reset?

The Canon printer must be reset if:

1. Replace the waste ink absorber. Inside the printer there are spare parts that function to absorb waste ink. If the waste ink absorber is full, the computer's LCD screen will display the error message "Waste ink absorber is full, with error code 1700 or 5B00". The solution to this problem is to replace the waste ink absorber and reset the waste ink counter.
2. Replace the logic board. Inside the printer there are spare parts, namely the logic board. If there is damage to the printer and eventually the logic board is replaced, after the new logic board is installed, the printer must be reset. Error codes requiring logic board replacement, please see Service Call Error.

How do I reset the printer?

There are two ways to reset the printer, namely:

1. Reset manually. Resetting the printer manually is done by pressing the ON/Power and Stop/Reset/Resume buttons a certain number of times, alternately.
2. Reset with Service Tool software. Service Tool is a portable software that works on the Windows Operating System and the printer is connected to the computer with a USB cable. Make sure the printer driver has been installed on the computer before using this tool. The Service Tool cannot be used if the printer is connected to a computer with wireless, or if the printer driver has not been installed on the computer.

What printers can be reset using the Manual and Service Tool?

List of printers that are reset manually

• Canon Pixma iP Series: iP100, iP2000, iP3000, iP3300, iP4000, iP4000R, iP4200, iP4300, iP4500, iP5000, iP5200, iP5200R, iP5300, iP6000D, iP6210D, iP620D, iP620D, iP620D, iP620D, iP620D
• Canon Pixma MX Series: MX300, MX308, MX310, MX318, MX700, MX850, MX7600
• Canon Pixma MP Series: MP140, MP145, MP150, MP160, MP170, MP180, MP450, MP460, MP500, MP510, MP520, MP530, MP600, MP600R, MP610, MP800, MP800R, MP810, MP830, MP950, MP960, MP970
• Canon Pixma iX Series: iX4000, iX5000
• Canon Pixma Pro Series: Pro9000, Pro9500
• Canon Pixus iP Series: iP3100, iP4100, iP4100R, iP4200, iP4300, iP4500, iP5200R, iP6100D, iP8600
• Canon Pixus MP Series: MP170, MP450
• Canon Bubble Jet i Series: i70, i80
• Canon Pixma iP Series: iP90, iP90V
• Canon Pixus Series: 50i, 80i, iP90

List of printers that are reset with Service Tool

• If your printer is not in the list above, resetting the printer is done using the Service Tool.

How to reset the printer manually

1.  Enter Service Mode

2.  Reset the printer

1.  Enter Service Mode

Please pay attention to the Power/Start/ON/OFF button and the Stop/Reset/Resume/Cancel button.

Service Mode Operation Procedure

1. Connect the printer's USB cable to the PC/Laptop, and the printer is off.

2. Press and hold the Stop/Reset/Resume/Cancel button (DO NOT release the button), then

3. Press and hold the Power/Start/ON/OFF button (DO NOT release the button), then

4. Release the Stop/Reset/Resume/Cancel button (Power/Start/ON/OFF button still pressed), then

5. Press the Stop/Reset/Resume/Cancel button x times and then release Power/Start/ON/OFF button.

6. Wait a few moments, the Power LED will blink and finally turn green (glow green and not blinking). If the Power LED is green and not blinking it means the printer has entered Service Mode. If the Power LED continues to blink, turn off the printer, repeat the above procedure correctly.

x times

Press Stop/Reset/Resume/Cancel button 2 or 3 times. Here is the difference between 2 or 3 times.

2 times. Manually reset on:

• Canon Pixma iP Series: iP100, iP2000, iP3000, iP3300, iP4000, iP4000R, iP4200, iP4300, iP4500, iP5000, iP5200, iP5200R, iP5300, iP6000D, iP6210D, iP6220D, iP6600D, iP8500.
• Canon Pixma MX Series: MX300, MX308, MX310, MX318, MX700, MX850, MX7600
• Canon Pixma MP Series: MP140, MP145, MP150, MP160, MP170, MP180, MP450, MP460, MP500, MP510, MP520, MP530, MP600, MP600R, MP610, MP800, MP800R, MP810, MP830, MP950, MP960, MP970
• Canon Pixma iX Series: iX4000, iX5000
• Canon Pixma Pro Series: Pro9000, Pro9500
• Canon Pixus iP Series: iP3100, iP4100, iP4100R, iP4200, iP4300, iP4500, iP5200R, iP6100D, iP8600
• Canon Pixus MP Series: MP170, MP450

3 times. Manually reset on:

• Canon Bubble Jet i Series: i70, i80
• Canon Pixma iP Series: iP90, iP90V
• Canon Pixus Series: 50i, 80i, iP90

2.  Reset the printer

Canon printers have two waste ink absorbers namely Main waste ink absorber, and Platen waste ink absorber. However, not all printers have two waste ink absorbers. Sometimes a printer only has one waste ink absorber, which is the Main waste ink absorber. From the list of printers above, we will group them into two, namely printers that only have Main waste ink absorber, and printers that have Main and Platen waste ink absorber.

Printers that only have Main waste ink absorber (please read Method No.1)

• Canon Bubble Jet i Series: i70, i80 (3 times)
• Canon Pixma iP Series: iP100, iP3000, iP4000, iP4000R, iP4200, iP4300, iP4500, iP5000, iP5200, iP5200R, iP5300, iP6000D, iP6600D, iP8500 (2 times)
• Canon Pixma MX Series: MX850 (2 times)
• Canon Pixma MP Series: MP170, MP450, MP530, MP600, MP600R, MP610, MP810, MP830, MP950, MP960, MP970 (2 times)
• Canon Pixma iX Series: iX4000, iX5000 (2 times)
• Canon Pixus Series: 50i, 80i (3 times)
• Canon Pixus iP Series: iP3100, iP4100, iP4100R, iP4200, iP4300, iP4500, iP5200R, iP6100D, iP8600, (2 times)
• Canon Pixus MP Series: MP170, MP450 (2 times)

Printers that have Main and Platen waste ink absorber (please read Method No.2)

• Canon Pixma iP Series: iP90, iP90V (3 times)
• Canon Pixma iP Series: iP2000, iP3300, iP6210D, iP6220D (2 times)
• Canon Pixma MX Series: MX300, MX308, MX310, MX318, MX700, MX7600 (2 times)
• Canon Pixma MP Series: MP140, MP145, MP150, MP160, MP180, MP460, MP500, MP510, MP520, MP800, MP800R (2 times)
• Canon Pixma Pro Series: Pro9000, Pro9500 (2 times)
• Canon Pixus Series: iP90 (3 times)

Method No. 1 (printers that only have Main waste ink absorber)

After the printer enters Service Mode, please follow the procedure below.

Press the Stop/Reset/Resume/Cancel button according to the table below, then press the Power/Start/ON/OFF button to execute.

Table 1. Menu Selection Mode

Time(s)	LED	Function
0 times	Green	Power off
1 time	Orange	Service test print
2 times	Green	EEPROM information print
3 times	Orange	EEPROM initialization
4 times	Green	Waste ink counter resetting
5 times	Orange	Enter the destination settings mode
6 times	Green	Print head deep cleaning

6).   Insert paper (A4 or Letter), then press the Stop/Reset/Resume/Cancel button 2 times, then press the Power/Start/ON/OFF button to execute. Wait for the printer to print "EEPROM information print" before resetting. After the printer has finished printing, the printer will return to "Table 1. Menu Selection Mode".

Note
If the D value reads D=100.0 it means that the value for the Main waste ink counter has reached the maximum value. Next we will reset the value of D to zero.

7). To reset the waste ink counter, press the Stop/Reset/Resume/Cancel button 4 times, then press the Power/Start/ON/OFF button to execute. When this operation is carried out, the LED will blink once, as a reset has been done. After a successful reset, the printer will return to "Table 1. Menu Selection Mode".

8).   Insert paper (A4 or Letter), then press the Stop/Reset/Resume/Cancel button 2 times, then press the Power/Start/ON/OFF button to execute. Wait for the printer to print "EEPROM information print" after resetting. Compare "EEPROM information print" before and after reset. See the value of D (Waste ink amount). If after reset D=000.0 means that the reset has been successfully performed. After a successful reset, the printer will return to "Table 1. Menu Selection Mode".

9).   Press the Power/Start/ON/OFF button to turn off the printer, wait 15 seconds then turn ON the printer. Done.

Method No. 2 (printers that have Main and Platen waste ink absorber)

After the printer enters Service Mode, please follow the procedure below.

Press the Stop/Reset/Resume/Cancel button according to the table below, then press the Power/Start/ON/OFF button to execute.

Tabel 1. Menu Selection Mode

Time(s)	LED	Function
0 times	Green	Power off
1 time	Orange	Service test print
2 times	Green	EEPROM information print
3 times	Orange	EEPROM initialization
4 times	Green	Enter the waste ink counter resetting mode
5 times	Orange	Enter the destination settings mode
6 times	Green	Print head deep cleaning

6).   Insert paper (A4 or Letter), then press the Stop/Reset/Resume/Cancel button 2 times, then press the Power/Start/ON/OFF button to execute. Wait for the printer to print "EEPROM information print" before resetting. After the printer has finished printing, the printer will return to "Table 1. Menu Selection Mode".

7).   Press the Stop/Reset/Resume/Cancel button 4 times then press the Power/Start/ON/OFF button to execute (enter the waste ink counter resetting mode, see Table 1.)

After entering the waste ink counter reset mode, follow the Waste ink counter reset procedures. There are 3 types of reset procedures for waste ink counters.

Procedure 1

Follow the procedure below, for the printer:

• Canon Pixma iP Series: iP90, iP90V, iP3300, iP6210D
• Canon Pixma MX Series: MX300, MX308, MX310, MX318, MX700
• Canon Pixma MP Series: MP140, MP145, MP150, MP160, MP180, MP460, MP510, MP520
• Canon Pixus Series: iP90

Table 2a. Waste ink counter reset procedures

Time(s)	LED	Waste ink counter to be reset
0 times	Green	Reset the main waste ink counter (0%)
1 time	Orange	Reset the platen waste ink counter (0%)
2 times	Green	Reset both the main and platen ink counter (0%)

Note

-  D = Main waste ink counter

-  Ps = Platen ink waste counter

-  If the value is D=100.0 and Ps=001.0 then please reset the Main waste ink counter, while the Platen waste ink counter does not need to be reset.

8).   To reset the Main waste ink counter (0%), no need to press the Stop/Reset/Resume/Cancel button just press the Power/Start/ON/OFF button 1 time (see table 2a). After a successful reset, the printer will return to "Table 1. Menu Selection Mode". 

Procedure 2

Follow the procedure below, for the printer:

• Canon Pixma iP Series: iP2000, iP6220D

Table 2b. Waste ink counter reset procedures

Time(s)	LED	Waste ink counter to be reset
0 times	Green	Reset the main waste ink counter (0%)
1 time	Orange	Reset the platen waste ink counter (0%)
2 times	Green	Reset both the main and platen ink counter (50%)

Note

-  D = Main waste ink counter

-  PD/Ds = Platen ink waste counter

-  If the value is D=100.0 and PD/Ds=000.2 then please reset the Main waste ink counter, while the Platen waste ink counter does not need to be reset.

8).   To reset the Main waste ink counter (0%), no need to press the Stop/Reset/Resume/Cancel button just press the Power/Start/ON/OFF button 1 time (see table 2b). After a successful reset, the printer will return to "Table 1. Menu Selection Mode". 

Procedure 3

Follow the procedure below, for the printer:

• Canon Pixma MX series: MX7600
• Canon Pixma MP series: MP500, MP800, MP800R
• Canon Pixma Pro series: Pro9000, Pro9500

Table 2c. Waste ink counter reset procedures

Time(s)	Waste ink counter reset procedures	Remarks
0 times	Reset the main waste ink counter (0%)
1 time	Reset the platen waste ink counter (0%)	Not valid for the MX7600, MP500, MP800, MP800R, Pro9000, Pro9500
2 times	Reset both the main and platen waste ink counter (0%)	Only the main waste ink absorber is valid for the MX7600, MP500, MP800, MP800R, Pro9000, Pro9500

Note

If the D value reads D=100.0 it means that the value for the Main waste ink counter has reached the maximum value. Next we will reset the value of D to zero.

8).   To reset the Main waste ink counter (0%), no need to press the Stop/Reset/Resume/Cancel button, just press the Power/Start/ON/OFF button 1 time (see table 2c). When this operation is carried out, the LED will blink once, as a reset has been done. After a successful reset, the printer will return to "Table 1. Menu Selection Mode".

Note: So to reset waste ink counter, there are 3 different procedures. Use the procedure that corresponds to the printer that was repaired. For step 9) and so on, all printers are the same. So, the difference occurs in step 8) that is when doing a waste ink counter reset.

9).   Insert paper (A4 or Letter), then press the Stop/Reset/Resume/Cancel button 2 times (see table 1), then press the Power/Start/ON/OFF button to execute. Wait for the printer to print "EEPROM information print" after resetting. Compare "EEPROM information print" before and after reset. See the value of D (Waste ink amount). If after reset D=000.0 means that the reset has been successfully performed. After a successful reset, the printer will return to "Table 1. Menu Selection Mode".

11).  Press the Power/Start/ON/OFF button to turn off the printer, wait 15 seconds then turn ON the printer. Done.

Questions and Answers

Q: The printer printout is bad, is the print head clogged/damaged, should I replace the cartridge?

A: A complete discussion regarding this issue, please read Troubleshooting Canon printer poor printouts

Q: Where can I get other Canon Service Tools?
A: For complete information regarding Canon Service Tool collection, please open Canon Service Tool Version

Q: I don't know which Service Tool supports my printer, where can I get information about it?
A: For complete information regarding Canon printers and the Service Tools used, please open the Canon Service Tools and Supported Printers

Q: Error code: 002, 005, 006, 007, 009 when using the Service Tool. What should I do?
A: Discussion and solutions to this problem, please read the following post Canon Service Tool Error Code Mean (Error code: 002, 005, 006, 007, 009, etc)

Waste ink counter resets can be done in two ways, manually and by Service Tool. For resets that are done manually, divided into two methods (Method #1 and Method #2). For printers that use Method #2, in step 8) they are divided into 3 procedures. This post was written referring to Canon's Printer Service Manual document.