Replace Ink Absorber Kit and Reset Canon MX880, MX881, MX882, MX883, MX884, MX885, MX886, MX887, MX888 error Ink Absorber Full [5B00] [5B01] [1700]

When the printer is used for printing and the LCD screen appears the message "The ink absorber is almost full. Press [OK] to continue printing. Contact the service center." This message is a warning that the printer's waste ink absorber is almost full (approx. 95%). When checking the printer status, a message appears, Error code [1700], Error: Warning: The ink absorber becomes almost full. This error is called Operator Call Error, by pressing the OK button, printing can still be continued.

Until one day, when the waste ink absorber has reached 100%, a Service Call Error will occur. When the printer is turned on, the Alarm and Power LEDs flash alternately 7 times. When checking the printer status, a message appears: Error code: [5B00] or [5B01], Error: Ink absorber full. When this error occurs, the printer cannot be used and must be repaired immediately.

Regarding the repair of Canon Pixma MX880 series (MX880, MX881, MX882, MX883, MX884, MX885, MX886, MX887, MX888), repairs are carried out in two stages.

1. Replace the ink absorber kit

2. Reset the waste ink counter to zero.

Since the waste ink absorber is full, all you have to do is replace the waste ink absorber with a new one. After the waste ink absorber has been replaced, repairs are continued by resetting the waste ink counter to 0%.

Problem Description

This solution use to Canon Pixma MX880 Series:

Canon Pixma MX880, MX881, MX882, MX883, MX884, MX885, MX886, MX887, MX888

Operator Call Errors (Alarm Lamp Lit In Orange)

Error: Warning: The ink absorber becomes almost full

Error code: [1700]

Message on the LCD: The ink absorber is almost full. Press [OK] to continue printing. Contact the service center.

Service Call Errors

Cycles of blinking of alarm and power LEDs: 7 times

Error: Ink absorber full

Error code: [5B00] [5B01]

Solution

Repair is carried out in two stages:

1.   Replace the ink absorber kit

2.   Reset the waste ink counter to zero

1.   Replace the ink absorber kit
Ink absorber kit for Canon Pixma MX880 series, can be purchased in the market with PN.QY5-0299-000. Ink absorber kit PN.QY5-0299-000, consists of several pieces of waste ink absorbent pads, which are arranged and attached to the bottom of the printer.

Replacement of our ink absorber is done by disassembling all parts of the printer. Disassembly of the printer, must be done carefully, so as not to cause other unwanted damage. Pay attention to the instructions in the following image.

1.  Remove the printer adapter

2.  Remove the back cover

3.  Remove the left-right side cover

4.  Remove the scanner unit

5.  Remove the scanner glass

6.  Remove the main case (no screws, figure 13)

7.  Remove the printer unit (remove the 6 screws, figure 14)

8.  Replace the ink absorber kit with a new one

Note
-  Disassembly and reassembly, must be done with care, to prevent other unwanted damage.
-  Because the ink absorber consists of several pieces, pay attention when removing and replacing them. Make sure, each ink absorber is installed in its original position.

After the ink absorber kit is replaced and the printer is assembled, the next process is to reset the waste ink counter to zero. To reset the waste ink counter, the Service Tool v.2000 is used. Follow the instructions below on how to reset the waste ink counter to zero.


2.   Reset the waste ink counter to zero
To reset Canon Pixma MX880 series (MX880, MX881, MX882, MX883, MX884, MX885, MX886, MX887, MX888) use Service Tool v.2000. Service Tool can work if the printer is in Service Mode. Follow the procedure below, how to enter Service Mode.

STEP 1 - Enter Service Mode

Service mode operation procedures: 

Closed the top cover and the printer power turned off:

1)   Press and hold the Stop button.

2)   Press and hold the ON button. (DO NOT release both buttons.)
3)   Release the Stop button. (DO NOT release the ON button.)
4)   While holding the ON button, press the Stop button 5 times.

5)   Then release the ON buttons.

Note

-  If the Power LED turns green and nothing is displayed on the printer's LCD screen, it means that the printer is in Service Mode.
-  If the Power LED lights orange, it means that the printer failed to enter Service Mode. Repeat the procedure to enter Service Mode correctly.
-  If the procedure for entering Service Mode is done correctly and the printer cannot enter Service Mode, repeat the procedure for entering Service Mode, in step 4, press the Stop button 6 times (4. While holding the ON button, press the Stop button 6 times.)

STEP 2 - Reset Printer
After the printer is in Service Mode, follow the procedure below.

• Download Service Tool v.2000
• Extract file and open Service Tool.
• Load paper A4 or Letter
• For your reference in servicing, click EEPROM (1) information print before resetting. Wait for the printer to finish printing, then pay attention to the value of D (D = Main waste ink absorber counter). If the value of D=100.0 means that the main waste absorber is full. Next we will reset the D value to zero.

• Clear Ink Counter, click MAIN (2). Wait for the printer to finish printing D=000.0. D=000.0 means that the Main waste ink counter has been reset to zero.

• Click EEPROM (1) information print once again after resetting.
• Compare EEPROM information before and after reset, look at the value of D (Main waste ink amount).
• If all goes well, close Service Tool, turn off the printer and wait 10 seconds, then turn on printer. Done.

Questions and Answers

Q: The printer printout is bad, is the print head clogged/damaged, should I replace the cartridge?

A: A complete discussion regarding this issue, please read Troubleshooting Canon printer poor printouts

Q: If the new ink absorber kit is not available in the market, can the old ink absorber kit be used again?

A: If the new ink absorber kit is not available in the market, and you have to use it again, the old ink absorber kit must be cleaned by soaking it. Remove the ink absorber kit, then soak it in a container filled with water. If the water is cloudy, replace it with a new one. Repeat soaking until the ink absorber is clean. Dry the ink absorbent by drying it in the sun or in the air.

Q: If the ink absorber kit is not replaced or cleaned, and only reset the printer. Will the printer return to normal?

A: Because the waste ink counter has been reset to zero, the printer will return to normal, but in the near future, the waste ink will overflow out of the printer because the ink absorber cannot accommodate the waste ink anymore. To prevent this problem, replace the ink absorber kit before resetting the printer for maximum results.

Q: When using the Service Tool, error codes appear: 002, 005, 006. What should I do?

A: For a complete discussion of this issue, please read the following post Canon Service Tool Error Code Mean (Error code: 002, 005, 006, 007, 009, etc)

Q: Where can I get other Canon Service Tools?
A: For complete information regarding Canon Service Tool collection, please open Canon Service Tool Version

Q: I don't know which Service Tool supports my printer, where can I get information about it?
A: For complete information regarding Canon printers and the Service Tools used, please open the Canon Service Tools and Supported Printers

Printer repair begins with replacing the ink absorber kit, followed by resetting the waste ink counter. If you have trouble doing it yourself, we recommend asking for help from the nearest Canon Service Center, or the nearest printer repair professional.