Solution: A printer's ink pad is at the end of its service life on the Epson L110 L111 L210 L211 L300 L301 L350 L351 L355 L356 L358 L550 L555

The following solutions can be used for printers

-  Epson L110 series: L110 / L111
-  Epson L210 series: L210 / L211
-  Epson L300 series: L300 / L301 / L303
-  Epson L350 series: L350 / L351 / L353
-  Epson L355 series: L355 / L356 / L358
-  Epson L550 series: L550 / L551

-  Epson L555

LED blinking
When the printer turned, the paper and ink indicator lights turn alternately

Error Message
Service required. A printer's ink pad is at the end of its service life. Please contact Epson Support.

Solution
1. Replacing the Waste Ink Pad
2. Reset the waste ink pad counter

Problem Statement
Every time the Epson printer is turned on or starts printing, the pump will suck in ink to flow to the print head, and make sure the printer is ready to use. This process runs automatically each time it starts printing. This ink suction, produces waste ink that is contained in the "Waste Ink Pad Assy". Until one day the printer's ink pad reaches the end of service, and the printer's status says "Service required. A printer's ink pad is at the end of its service life. Please contact Epson Support". When this happens, the paper and ink indicator lights turn alternately.

Solution

1. Replacing the Waste Ink Pad

2. Reset the waste ink pad counter.

1. Replacing the Waste Ink Pad

• Look at the back of the printer. Remove the bolts at the bottom

• Tilt the printer and then remove the Waste Ink Pad Assy

• We recommend replacing the waste ink pad with a new one. If the waste ink pad is not commercially available, an alternative solution is to clean the waste ink pad, dry it, and then reinstall it. Make sure the waste ink pad is completely dry before installing.

• After replacing the waste ink pad, reinstall the waste ink pad assy, then turn on the printer.

This error occurs because the waste ink pad has reached the end of the usage period of 6500 points. If you encounter problems during repair, please read the Epson L110, L111, L210, L211, L300, L301, L350, L351, L355, L358 Service Manuals.

After the waste ink pad has been replaced, the next step is to reset the waste ink pad counter to zero.

2. Reset the waste ink pad counter
- Connect the printer USB cable to the PC/Laptop then turn ON the printer.

- Download Adjustment Program (select one)

Adjustment Program Epson L110, L111

Adjustment Program Epson L210, L211
Adjustment Program Epson L300, L301, L303

Adjustment Program Epson L350, L351, L353
Adjustment Program Epson L355, L356, L358

Adjustment Program Epson L550, L551

Adjustment Program Epson L555

- Extract file

- Open AdjProg.exe – Accept.

1.  Open Select (1)

2.  Model Name (2): L110, L210, L300, L350, L355, L550, L555 (select one)

3.  Port (3) – select USB port printer – OK (4)

4.  Particular Adjustment Mode (5)

5.  Waste Ink Pad Counter (6) - OK (7)

6.  As a reference before resetting, first check the main pad counter value. Checkbox the Main Pad Counter (8) then click Check (9) – OK.

Main pad counter value = 6518 point or 100% (Max: 6500 point). Because the main pad counter has reached the maximum value, so we have to reset the main pad counter to zero.

Note: Wait 60 seconds before continuing the next command, or wait for the power light to stop flashing, then do the next instruction.

7.  To reset, checkbox the Main pad counter (10), then press the Initialization (11) button.

8.  When the OK button is clicked, counter will be initialized.

9.  Please turn off the printer.

10.  Please reboot the printer.

11.  Click Finish (12) and close the Adjustment Program.

Tutorial Video

Question and Answer

Q: Communication error! Error Code: xxxxxxxx when using the Adjustment Program. What to do?
A: Communication error! Error Code: xxxxxxxx occurs because the printer is not ready to accept commands from the Adjustment Program because it is still busy processing the previous command.

So when the printer receives the command example "Main pad counter -> Check", the power light will blink for about 60 seconds. The printer can process the next command example "Main pad counter -> Initialization" after 60 seconds have passed. Communication error! Error Code: xxxxxxxx occurs because the second command "Main pad counter -> Initialization" is done while the printer is still processing the previous command. So wait for the power light to stop flashing, then run the next command.

Q: Can the waste ink pad be washed and reused?
A: Waste ink pad can be used for one use. If waste ink pad is available in the market, it is recommended to replace it with a new one. Washing of waste ink pad is done if the new waste ink pad is not available in the market and must be used again. Here is how to clean waste ink pad.

Soak the waste ink pad with water. If the water turns turbid, replace the water with a new one. Do the soaking repeatedly until it feels clean, then dry the waste ink pad to remove the remaining water that is left behind by drying or aerating it.

Keep in mind: when the waste ink pad is soaked or dried, don't squeeze it. When the waste ink pad is squeezed, the air cavity in the waste ink pad will disappear. Waste ink pad has a fluffy form. When squeezed, the air cavity will disappear and its shape will change to shrink.

Q: If the waste ink pad is replaced with a new one, but the printer is not reset. Will the printer return to normal?
A: Because the waste ink counter has not been reset to zero, the printer will still be in error and cannot be used, even though the waste ink pad has been replaced.

Q: If the waste ink pad is not replaced or cleaned, but only reset. Will the printer return to normal?
A: Because the waste ink pad has been reset to zero, the printer will return to normal, but in the near future, waste ink will overflow out of the printer because the waste ink pad is full.

To repair the Epson printer for the error "A printer's ink pad is at the end of its service life" was done in two stages. It starts with replacing the waste ink pad, followed by resetting the waste ink counter value. If you have trouble doing it yourself, we recommend asking for help from the nearest Epson Service Center.