Service Call Error and Solution on Canon iP4800, iP4810, iP4820, iP4840, iP4850, iP4870, iP4880

Information below for Canon iP4800 series: Canon iP4800, iP4810, iP4820, iP4840, iP4850, iP4870, iP4880. For a complete discussion (7 chapters) regarding repairs to the Canon iP4800 series, please read Troubleshooting Canon iP4800 series.

Service Call Error is when the printer is turned on, the Alarm LED flashes orange several times (x times) then the Power LED flashes green 1 time. Alarm LED (x times) and Power LED (1 time) continuously flash alternately. The number of blinks of the Alarm LED indicates an error has occurred and when a Maintenance - Printer Status check is performed, an error code appears.

You can check the status of the printer by the Power and Alarm LEDs.

- Power LED is off: The power is off.

- Power LED lights green: The printer is ready to print.

- Power LED flashes green: The printer is getting ready to print, or printing is in progress.

- Alarm LED flashes orange: An error has occurred and the printer is not ready to print. For details, refer to Operator Call Error and Solution on Canon iP4800 series

- Power LED flashes green (1 time) and Alarm LED flashes orange (x times) alternately: An error that requires contacting the service center may have occurred. For details, see Service Call Errors and Solutions on the Canon iP4800 series below.

Service Call Error and Solution on Canon iP4800 series

Error code: 5100

Cycles of blinking of Alarm and Power LEDs: 2 times

Error: Carriage error

Check points & Solution:
1. Smearing or scratches on the carriage slit film. Clean the film using lint-free paper.
2. Foreign material that obstructs the carriage movement. Remove foreign material.
3. Ink tank conditions. Re-set the ink tanks.
4. Cable connection: CR FFC CN401, CN402, CN403, Motor multi harness ass'y. Re-connect the cables. If any damage or breakage of the cable is found, replace the cable.
5. Scratches or damages to the carriage slit film. Replace the timing slit strip film.
6. Black debris around the carriage rail or pressure roller. Replace the carriage unit.

Parts that are likely to be faulty (in the order of likeliness to be faulty):

- Logic board ass'y
- Carriage motor
- Carriage unit
- Motor multi harness ass'y

Information regarding spare parts for Canon iP4800 series, please read External View and Parts List on Canon iP4800 series

Error code: 6000

Cycles of blinking of Alarm and Power LEDs: 3 times

Error: Line feed error

Check points & Solution: 

1. Opening and closing of the paper output tray. Remove obstacles from around the paper output tray so that the tray opens and closes properly.

2. Smearing or scratches on the LF/EJ slit film. Clean the LF/EJ slit film using lint-free paper.

3. Foreign material in the LF drive. Remove foreign material.

4. Cable connection: LF encoder cable, PE sensor cable, Paper feed relay harness ass'y, Paper feed motor harness ass'y. Re-connect the cables. If any damage or breakage of the cable is found, replace the cable.

5. LF lock arm spring. Attach the spring properly.

Parts that are likely to be faulty (in the order of likeliness to be faulty): 

- Timing slit disk feed film

- Timing slit disk eject film

- Timing sensor unit

- Paper feed roller unit

- Logic board ass'y

- Paper feed motor

Information regarding spare parts for Canon iP4800 series, please read External View and Parts List on Canon iP4800 series

Error code: 5C00

Cycles of blinking of Alarm and Power LEDs: 4 times

Error: Purge cam sensor error

Check points & Solution: 

1. Foreign material around the purge drive system unit. Remove foreign material.

2. Cable connection. Valve cam harness (CN700.) Re-connect the cable.

3. Strange sound at power-on. Replace the purge drive system unit.

Parts that are likely to be faulty (in the order of likeliness to be faulty): 

- Purge drive system unit
- Logic board ass'y

Information regarding spare parts for Canon iP4800 series, please read External View and Parts List on Canon iP4800 series

Error code: 5700

Cycles of blinking of Alarm and Power LEDs: 5 times

Error: ASF (cam) sensor error

Check points & Solution:
Cable connection: PE sensor cable. Re-connect the cable. If any damage or breakage of the cable is found, replace the cable.
Parts that are likely to be faulty (in the order of likeliness to be faulty):

- ASF unit

- PE sensor board ass'y

- Logic board ass'y

Information regarding spare parts for Canon iP4800 series, please read External View and Parts List on Canon iP4800 series

Error code: 5400

Cycles of blinking of Alarm and Power LEDs: 6 times

Error: Internal temperature error

Check points & Solution:

Cable connection. Ink absorber multi harness (CN701). Re-connect the cable. If any damage or breakage of the cable is found, replace the spur unit.

Parts that are likely to be faulty (in the order of likeliness to be faulty):

- Spur unit

- Logic board ass'y

- Print head

Information regarding spare parts for Canon iP4800 series, please read External View and Parts List on Canon iP4800 series

Error code:

5B00: Main ink absorber is full (overseas).

5B01: Main ink absorber is full (Japan).

Cycles of blinking of Alarm and Power LEDs: 7 times

Error: Ink absorber full

Check points & Solution:

Ink absorber condition. Replace the ink absorber, and reset the ink absorber counter value in the EEPROM.

Parts that are likely to be faulty (in the order of likeliness to be faulty):

The solution to this problem, please read Reset Canon iP4800 series error 5B00, 5B01, 1700, 1701 Ink Absorber Full. Information regarding spare parts for Canon iP4800 series, please read External View and Parts List on Canon iP4800 series

Error code: 5200

Cycles of blinking of Alarm and Power LEDs: 8 times

Error: Print head temperature rise error

Check points & Solution:

1. Print head condition (face surface and mold.) If the face surface or the mold is heat-deformed, replace the print head.

2. Head contact pin condition of the carriage unit. If the pin is bent or deformed, replace the carriage unit.

3. Cable connection: CR FFC (CN401, CN402, CN403), re-connect the cable. If any damage or breakage of the cable is found, replace the carriage unit.

Parts that are likely to be faulty (in the order of likeliness to be faulty):

- Print head

- Logic board ass'y

- Carriage unit

Information regarding spare parts for Canon iP4800 series, please read External View and Parts List on Canon iP4800 series

Error code: 6800, 6801

Cycles of blinking of Alarm and Power LEDs: 9 times

Error: EEPROM error

Check points & Solution:

Part replacement. Replace the logic board ass'y.

Parts that are likely to be faulty (in the order of likeliness to be faulty):

- Logic board ass'y

Information regarding spare parts for Canon iP4800 series, please read External View and Parts List on Canon iP4800 series

Error code: B200

Cycles of blinking of Alarm and Power LEDs: 10 times

Error: VH monitor error

Check points & Solution:

1. Print head condition (face surface and mold.) If the face surface or the mold is heat-deformed, replace the print head and the logic board in set. Be sure to replace them at the same time.

2. Burn mark or heat deformation of the logic board. If a burn mark or heat deformation is seen on the logic board, replace the print head and the logic board in set. Be sure to replace them at the same time.

3. Head contact pin condition of the carriage unit. If the pin is bent or deformed, replace the carriage unit.

4. Cable connection: CR FFC (CN401, CN402, CN403), re-connect the cable. If any damage or breakage of the cable is found, replace the carriage unit.

Parts that are likely to be faulty (in the order of likeliness to be faulty):

- AC adapter

- Carriage unit

Information regarding spare parts for Canon iP4800 series, please read External View and Parts List on Canon iP4800 series

Error code: 5110

Cycles of blinking of Alarm and Power LEDs: 11 times

Error: Carriage lift mechanism error

Check points & Solution:

Foreign material that obstructs the carriage movement. Remove foreign material.

Parts that are likely to be faulty (in the order of likeliness to be faulty):

- Switch system unit

- Carriage unit

Information regarding spare parts for Canon iP4800 series, please read External View and Parts List on Canon iP4800 series

Error code: 6A80

Cycles of blinking of Alarm and Power LEDs: 12 times

Error: APP position error

Check points & Solution:

1. Cap absorber and wiper blade of the purge drive system unit. If the cap absorber contacts the wiper blade, lower the cap absorber so that it will not contact the wiper blade.

2. Foreign material around the purge drive system unit. Remove foreign material.

3. Ink absorber right beneath the purge drive system unit. Confirm that the absorber stays in place and does not contact the unit.

4. Foreign material around the ASF unit. Remove foreign material.

5. APP slit film condition. Clean the APP slit film using lint-free paper.

6. APP code wheel gear condition. If the gear wears, replace the gear.

7. Cable connection: PE sensor cable, Motor multi harness ass'y. Re-connect the cables. If any damage or breakage of the cable is found, replace the cable.

Parts that are likely to be faulty (in the order of likeliness to be faulty):

- Timing slit disk APP film

- PE sensor board ass'y

- Purge drive system unit

- Logic board ass'y

Information regarding spare parts for Canon iP4800 series, please read External View and Parts List on Canon iP4800 series

Error code: 6A81

Cycles of blinking of Alarm and Power LEDs: 12 times

Error: APP position error during initial purging

Check points & Solution:

1. Cap absorber and wiper blade of the purge drive system unit. If the cap absorber contacts the wiper blade, lower the cap absorber so that it will not contact the wiper blade.

2. Foreign material around the purge drive system unit. Remove foreign material.

3. Ink absorber right beneath the purge drive system unit. Confirm that the absorber stays in place and does not contact the unit.

4. Foreign material around the ASF unit. Remove foreign material.

5. APP slit film condition. Clean the APP slit film using lint-free paper.

6. APP code wheel gear condition. If the gear wears, replace the gear.

7. Cable connection: PE sensor cable, Motor multi harness ass'y. Re-connect the cables. If any damage or breakage of the cable is found, replace the cable.

Parts that are likely to be faulty (in the order of likeliness to be faulty):

- Timing slit disk APP film

- PE sensor board ass'y

- Purge drive system unit

- Logic board ass'y

Information regarding spare parts for Canon iP4800 series, please read External View and Parts List on Canon iP4800 series

Error code: 6A90

Cycles of blinking of Alarm and Power LEDs: 14 times

Error: APP sensor error

Check points & Solution:

1. Cap absorber and wiper blade of the purge drive system unit. If the cap absorber contacts the wiper blade, lower the cap absorber so that it will not contact the wiper blade.

2. Foreign material around the purge drive system unit. Remove foreign material.

3. Ink absorber right beneath the purge drive system unit. Confirm that the absorber stays in place and does not contact the unit.

4. Foreign material around the ASF unit. Remove foreign material.

5. APP slit film condition. Clean the APP slit film using lint-free paper.

6. APP code wheel gear condition. If the gear wears, replace the gear.

7. Cable connection: PE sensor cable, Motor multi harness ass'y. Re-connect the cables. If any damage or breakage of the cable is found, replace the cable.

Parts that are likely to be faulty (in the order of likeliness to be faulty):

- Timing slit disk APP film

- PE sensor board ass'y

- Purge drive system unit

- Logic board ass'y

Information regarding spare parts for Canon iP4800 series, please read External View and Parts List on Canon iP4800 series

Error code: 6B10

Cycles of blinking of Alarm and Power LEDs: 14 times

Error: Paper feed cam sensor error

Check points & Solution:

1. Ink absorber counter value. If the value exceeds 60%, replace the ink absorber.

2. Jammed paper in the under guide. Remove the jammed paper and foreign material.

Parts that are likely to be faulty (in the order of likeliness to be faulty):

- Pick-up arm unit

- Duplex paper feed roller unit

Information regarding spare parts for Canon iP4800 series, please read External View and Parts List on Canon iP4800 series

Error code: 9000

Cycles of blinking of Alarm and Power LEDs: 15 times

Error: USB Host VBUS over-current

Check points & Solution:

Part replacement. Replace the logic board ass'y.

Parts that are likely to be faulty (in the order of likeliness to be faulty):
- Logic board ass'y.

Information regarding spare parts for Canon iP4800 series, please read External View and Parts List on Canon iP4800 series

Error code: 6010

Cycles of blinking of Alarm and Power LEDs: 17 times

Error: Paper eject encoder error

Check points & Solution:

1. Smearing on the LF / EJ slit film. Clean the LF/EJ slit film using lint-free paper.

2. Foreign material in the paper path. Remove foreign material.

3. Cable connection: LF encoder cable, PE sensor cable. Re-connect the cable. If any damage or breakage of the cable is found, replace the cable.

4. Scratches on the LF / EJ slit film. Replace the timing slit disk feed film or the timing slit disk eject film.

Parts that are likely to be faulty (in the order of likeliness to be faulty):

- Timing sensor unit

- Platen unit

- Logic board ass'y

- Paper feed motor

Information regarding spare parts for Canon iP4800 series, please read External View and Parts List on Canon iP4800 series

Error code: 6502

Cycles of blinking of Alarm and Power LEDs: 19 times

Error: Ink tank position sensor error

Check points & Solution:

1. Ink tank position. Confirm the ink tanks are installed in the correct slots.

2. Re-set or replacement of ink tanks. If the error persists, replace the ink tanks.

3. Cable connection. Ink absorber multi harness (CN701.) Re-connect the cable.

Parts that are likely to be faulty (in the order of likeliness to be faulty):

- Spur unit

- Logic board ass'y

Information regarding spare parts for Canon iP4800 series, please read External View and Parts List on Canon iP4800 series

Error code: 6500

Cycles of blinking of Alarm and Power LEDs: 20 times

Error: Other errors

Check points & Solution:

Cable connection: Wireless LAN cable. Re-connect the cable. If any damage or breakage of the cable is found, replace the cable.

Parts that are likely to be faulty (in the order of likeliness to be faulty):

- Logic board ass'y

Information regarding spare parts for Canon iP4800 series, please read External View and Parts List on Canon iP4800 series

Error code: C000

Cycles of blinking of Alarm and Power LEDs: 21 times

Error: Drive switch error

Check points & Solution:

1. Foreign material in the drive switch area of the purge drive system unit. Remove foreign material.

2. Ink tank conditions. Confirm that the ink tanks are seated properly and they do not interfere with the carriage movement.

Parts that are likely to be faulty (in the order of likeliness to be faulty):

- Purge drive system unit

- ASF unit

- Carriage unit

Information regarding spare parts for Canon iP4800 series, please read External View and Parts List on Canon iP4800 series

Error code: 6C10

Cycles of blinking of Alarm and Power LEDs: 23 times

Error: Valve cam sensor error

Check points & Solution:

1. Foreign material around the purge drive system unit. Remove foreign material.

2. Cable connection. Valve cam harness (CN700) Re-connect the cable.

Parts that are likely to be faulty (in the order of likeliness to be faulty):

- Purge drive system unit

- Logic board ass'y

Information regarding spare parts for Canon iP4800 series, please read External View and Parts List on Canon iP4800 series

Note

- Before replacement of the logic board ass'y, check the ink absorber counter value (by service test print or EEPROM information print). If the counter value is 7% or more, also replace the ink absorber kit when replacing the logic board ass'y. If the counter value is less than 7%, register the current ink absorber counter value to the replaced new logic board instead.

- If you encounter problems with bad printer printouts, please read the following post Troubleshooting Canon printer poor printouts

- If you need a Service Tool to reset a Canon printer, please read the following posts Canon Service Tool Version and Canon Service Tools and Supported Printers. 

A complete discussion regarding Canon iP4800 series repairs, please read Troubleshooting Canon iP4800 series (7 chapters). If you have trouble doing it yourself, we recommend asking for the help of the nearest Canon Service Center or printer repair professional.