Repair the Canon Pixma G1000, G2000, G3000 Series error Ink Absorber Full [5B00]

The following solutions are used for printers

G1000 series: G1000, G1100, G1200, G1400, G1500, G1800, G1900

G2000 series: G2000, G2002, G2100, G2200, G2400, G2500, G2600, G2800, G2900

G3000 series: G3000, G3100, G3102, G3200, G3400, G3500, G3600, G3800, G3900

Operator Call Errors

Cycles of blinking: 8 times

Error: Ink absorber becomes almost full

Error code: [1700]

Service Call Errors

Cycles of blinking: 7 times

Error: Ink absorber full

Error code: [5B00]

Problem Statement

To prepare the printer to be ready for use, each time the printer is turned on or will start printing, the pump will suck in ink, and flow it to the print head so that the print head is ready to print. This ink suction, produces waste ink which is contained in the waste ink pad kit. Until one day the waste ink pad kit reaches maximum capacity, and an error occurs. This error occurs in two stages:

Stage 1 is called "Operator Call Error"

When the waste ink pad kit reaches 95% capacity, the printer will give a warning "Warning: Ink absorber becomes almost full, code [1700]". When this warning appears, press the Resume / Cancel button (for G1000 series), or the Stop button (for G2000 series, G3000 series), to ignore the error so printing can continue.

Stage 2 is called "Service Call Error"

When the waste ink pad kit reaches 100% capacity, the printer will give an error message "Ink absorber full, code [5B00]". When this error occurs, the printer can no longer be used, and must be repaired immediately.

Solution

There are two alternative solutions that can be done, choose the one that you think is easiest to do

1.  Partial replacement of the ink absorber

1.a.  Partial replacement of the ink absorber

1.b.  Reset the waste ink counter to 30%

2.  Overall replacement of the ink absorber

2.a.  Overall replacement of the ink absorber

2.b.  Reset the waste ink counter to 0%

1.  Partial replacement of the ink absorber

-  There are 6 ink absorbent sheets installed in the printer.

-  Partial replacement means replacing only 2 ink absorbent sheets.

-  Due to only partially replacing the ink absorber, the waste ink counter is reset to 30%.

1.a.  Partial replacement of the ink absorber

- Remove the back cover screws then remove the back cover.
- Remove the absorber ink (P/N. QC5-2866-000 and QC5-2868-000) then replace it with a new one.

Absorber Kit for Canon G1000 series, G2000 series, G3000 series can be purchased on the market with P/N. QYF-0558-000. Absorber kit with P/N. QYF-0558-000 consists of 6 parts: QC5-2865-000, QC5-2866-000, QC5-2867-010, QC5-2868-000, QC5-2869-000, QC5-2882-000. For partial replacement, the absorber ink installed is only P/N. QC5-2866-000, and QC5-2868-000 (see picture below).

After the ink absorber has finished replacing, replace the back cover of the printer, and then begin the procedure to reset the waste ink counter.

1.b.  Reset the waste ink counter to 30%

Refer to the information in Canon G1000 series, G2000 series, G3000 series Service Manual, to reset the waste ink counter use Service Tool v.4718. In order to be reset, the printer must enter Service Mode. Once the printer is in Service Mode, open Service Tool v.4718 and reset the waste ink counter to 30%.

Notes

-  For Canon G1000 series, press the Resume/Cancel button

-  For Canon G2000 series and G3000 series, press the Stop button

1.b.1.  Enter Service Mode

1)  Turn off a printer

2)  Press and hold the Resume/Cancel/Stop button

3)  Press and hold the ON button (do not release both buttons)

4)  Release the Resume/Cancel/Stop button (do not release the ON button)

5)  While holding the ON button, press the Resume/Cancel/Stop button 5 times**, and then release both the ON and Resume/Cancel/Stop buttons together (read: How to do step 5).

How to do step 5

While holding the ON button, press the Resume/Cancel/Stop button 4 times, then press and hold the Resume/Cancel/Stop buttons 1 time, then release both the ON and Resume/Cancel/Stop buttons together.

Note:

**: To disable the scanner error detection and start the machine in the service mode, press the Resume/Cancel/Stop button 6 times. This way, the service mode is available without the scanner.

1.b.2.  Reset the waste ink counter value

-  After entering Service Mode, follow the instructions below

-  Download Service Tool v.4718, extract the file then open Start (1) - Accept.

-  In the Canon column, click the CanonTool (2)

-  Click Start (3) to open Canon Service Tool v.4718 (4)

-  Load paper A4 or Letter (3 sheets)
-  For your reference in servicing, print EEPROM (1) information before resetting. Wait for the printer to finish printing.

-  D is Main waste ink counter value. D=100.0 means the Main waste ink counter reaches the maximum value. For partial replacement, the D value is reset to 30%.

-  Ink absorber counter, select MAIN (2), then click Counter Value(%) select: 30% (3), and then click SET (4). After the waste ink pad counter value is reset, the printer will print D=030.0 on the top left corner of the paper.

-  Print EEPROM (1) information once again after resetting. See the D value "Waste ink pad counter value". Compare D values before and after reset.

-  If all goes well, close Service Tool, turn off the printer and wait 15 seconds.

-  Turn on the printer and printer ready to use. Done.

2.  Overall replacement of the ink absorber

-  There are 6 ink absorbent sheets installed in the printer.
-  Overall replacement means replacing 6 ink absorbent sheets.
-  The printer must be disassembled so that all ink absorbers can be replaced.
-  After all ink absorbers have been replaced, the waste ink counter is reset to 0%.

2.a.  Overall replacement of the ink absorber

Absorber Kit for Canon G1000 series, G2000 series, G3000 series can be purchased on the market with P/N. QYF-0558-000, that consists of 6 parts: QC5-2865-000, QC5-2866-000, QC5-2867-010, QC5-2868-000, QC5-2869-000, QC5-2882-000. In addition to replacing the absorber kit, also clean the ink absorber platen and the bottom case unit. In addition to replacing the absorber kit, also clean the ink absorber platen and the bottom case unit. So for the "Overall Replacement" method that must be done are:

1)  Replacing the absorber kit
2)  Cleaning the platen ink absorber
3)  Cleaning the bottom case unit.

Keep in mind, because the absorber kit consists of six parts, the installation of the new absorber kit must be in accordance with its original position. So when removing the absorber kit, we must remember its original position, so that installation errors do not occur. After all the work is done, reassemble the printer and make sure the assembly process is carried out correctly, so that no other unwanted errors occur.

After the printer is reassembled, the next step is to reset the waste ink counter to 0%. To reset the waste ink counter, use the Canon Service Tool v.4718. Here's how to do it.

2.b.  Reset the waste ink counter to 0%

Refer to the information in Canon G1000 series, G2000 series, G3000 series Service Manual, to reset the waste ink counter use Service Tool v.4718. In order to be reset, the printer must enter Service Mode. Once the printer is in Service Mode, open Service Tool v.4718 and reset the waste ink counter to 0%.

Notes

-  For Canon G1000 series, press the Resume/Cancel button

-  For Canon G2000 series and G3000 series, press the Stop button

2.b.1.  Enter Service Mode

1)  Turn off a printer

2)  Press and hold the Resume/Cancel/Stop button

3)  Press and hold the ON button (do not release both buttons)

4)  Release the Resume/Cancel/Stop button (do not release the ON button)

5)  While holding the ON button, press the Resume/Cancel/Stop button 5 times**, and then release both the ON and Resume/Cancel/Stop buttons together (read: How to do step 5).

How to do step 5

While holding the ON button, press the Resume/Cancel/Stop button 4 times, then press and hold the Resume/Cancel/Stop buttons 1 time, then release both the ON and Resume/Cancel/Stop buttons together.

Note:

**: To disable the scanner error detection and start the machine in the service mode, press the Resume/Cancel/Stop button 6 times. This way, the service mode is available without the scanner.

2.b.2.  Reset the waste ink counter value

-  After entering Service Mode, follow the instructions below

-  Download Service Tool v.4718, extract the file then open Start (1) - Accept.

-  In the Canon column, click the CanonTool (2)

-  Click Start (3) to open Canon Service Tool v.4718 (4)

-  Load paper A4 or Letter (3 sheets)

-  For your reference in servicing, print EEPROM (1) information before resetting. Wait for the printer to finish printing.

-  D is Main waste ink counter value. D=100.0 means the Main waste ink counter reaches the maximum value. For whole replacement, the D value is reset to 0%.

-  Ink absorber counter, select MAIN (2), then click Counter Value(%) select: 0% (3), and then click SET (4). After the waste ink pad counter value is reset, the printer will print D=000.0 on the top left corner of the paper.
-  Print EEPROM (1) information once again after resetting. See the D value "Waste ink pad counter value". Compare D values before and after reset.

-  If all goes well, close Service Tool, turn off the printer (wait 15 seconds) and then turn on the printer. Done

Conclusion

1.  For "Partial Replacement", only two parts of the ink absorber are replaced, and the waste ink counter is reset to 30%.

2.  For "Overall Replacement", all parts of the ink absorber are replaced, and the waste ink counter is reset to 0%.

3.  To repairing the error "Ink absorber full [5B00] is done in two stages: replacing the absorber, followed by resetting the waste ink counter.

4.  Choose one of the two solutions above that you think is the easiest to do.

5.  If the new ink absorber is not available in the online store, you can reuse the old ink absorber after washing and drying it.

Questions and Answers

Q: The printer printout is bad, is the print head clogged/damaged, should I replace the cartridge?

A: A complete discussion regarding this issue, please read Troubleshooting Canon printer poor printouts

Q: If the absorber kit is replaced but no reset is done, can the printer be used?
A: Even though the absorber kit has been replaced, because the printer has not been reset, the printer still has errors and cannot be used.

Q: If the absorber kit is not replaced but only reset, can the printer be used?
A: Because it has been reset, the printer can return to normal, but in the near future, waste ink will overflow out because the ink absorber is full. We do not recommend resetting that does not begin with the replacement of the absorber kit.

Q: Where can I get other Canon Service Tools?
A: For complete information regarding Canon Service Tool collection, please open Canon Service Tool Version

Q: I don't know which Service Tool supports my printer, where can I get information about it?
A: For complete information regarding Canon printers and the Service Tools used, please open the Canon Service Tools and Supported Printers

Q: Error code: 002, 005, 006, 007, 009 when using the Service Tool. What should I do?

A: Discussion and solutions to this problem, please read the following post Canon Service Tool Error Code Mean (Error code: 002, 005, 006, 007, 009, etc)

Q: Error code 5100, 6000, 5700, 5400, 5B00, 5200, 6800, 6801, B202, B203, B204, B205, 6500, 5050, 5011, 5012, 6900, 6901, 6902, 6910, 6911, 6930, 6931, 6932 on the Canon G1000 series, G2000 series, G3000 series. What to do?

A: Complete information regarding errors and solutions on the Canon G1000, G2000, G3000 series, please read the Canon G1000 series, G2000 series, G3000 series Service Manual.

If you have trouble doing it yourself, I suggest asking Canon Service Center for help, or a printer repair professional.