Sunday, September 29, 2019

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How to Repair Canon Pixma G1000 Series, G2000 Series, G3000 Series error Ink Absorber Full [5B00]


The following solutions are used for printers
G1000 series: G1000, G1100, G1200, G1300, G1400, G1500, G1600, G1700, G1800, G1900
G2000 series: G2000, G2100, G2200, G2300, G2400, G2500, G2600, G2700, G2800, G2900
G3000 series: G3000, G3100, G3200, G3300, G3400, G3500, G3600, G3700, G3800, G3900

Operator Call Errors
Cycles of blinking: 8 times
Error: Ink absorber becomes almost full
Error code: [1700]

Service Call Errors
Cycles of blinking: 7 times
Error: Ink absorber full
Error code: [5B00]

Solution
1)   Replace the waste ink pad kit
2)   Reset the waste ink pad counter value

Error Ink absorber full code[5B00] Canon G1000 series, G2000 series, G3000 series

Problem statement
To prepare the printer to be ready for use, each time the printer is turned on or will start printing, the pump will suck in ink, and flow it to the print head so that the print head is ready to print. This ink suction, produces waste ink which is contained in the waste ink pad kit. Until one day the waste ink pad kit reaches maximum capacity, and an error occurs. This error occurs in two stages:

Stage 1 is called "Operator Call Error"
When the waste ink pad kit reaches 95% capacity, the printer will give a warning "Warning: Ink absorber becomes almost full, code [1700]". When this warning appears, press the Resume / Cancel button (for G1000 series), or the Stop button (for G2000 series, G3000 series), to ignore the error so printing can continue.

Stage 2 is called "Service Call Error"
When the waste ink pad kit reaches 100% capacity, the printer will give an error message "Ink absorber full, code [5B00]". When this error occurs, the printer can no longer be used, and must be repaired immediately.


Solution
When the waste ink pad kit reaches a maximum capacity of 100%, repairs are made in two stages: 1) Replace the waste ink pad kit, continued 2) Reset the waste ink pad counter value. Repair begins with replacing the waste ink pad because it is full of waste ink. Then the next step is to reset the waste ink counter because it has reached 100%. Reset is performed to reset the waste ink counter to zero. There are two solutions that can be done to correct errors


Solution #1 is called "Partial Replacement"
Partial replacement is only partially replaced from the absorber kit. Because only partially replaced from the absorber kit, the waste ink counter is reset to 30%. The following is how to partial replacement.
- Remove the back cover screws then remove the back cover.
- Remove the absorber ink (P/N. QC5-2866-000 and QC5-2868-000) then replace it with a new one

Partial Replacement the Absorber Kit for Canon G1000 series, G2000 series, G3000 series

Absorber Kit for Canon G1000 series, G2000 series, G3000 series can be purchased on the market with P/N. QYF-0558-000. Absorber kit with P/N. QYF-0558-000 consists of 6 parts: QC5-2865-000, QC5-2866-000, QC5-2867-010, QC5-2868-000, QC5-2869-000, QC5-2882-000. For partial replacement, the absorber ink installed is only P/N. QC5-2866-000, and QC5-2868-000 (see picture below).

ABSORBER KIT (QY5-0558-000) for G1000 series, G2000 series, G3000 series

After the ink absorber has finished replacing, replace the back cover of the printer, and then begin the procedure to reset the waste ink counter.

Reset the waste ink pad counter value
To reset the waste ink counter, use Service Tool v.4718. Before we start using the Service Tool, it's good to know what a Service Tool is. Service Tool is a tool used to reset Canon printers after component replacement, such as: Logic Board Assy, Waste Ink Absorber, Print Head, etc. Because the ink absorber has just been replaced, to reset the waste ink counter, we use a tool called the Service Tool. Service Tool can be used if the printer is in Service Mode. Here is how to use the Service Tool.

For Canon G1000 series, press the Resume/Cancel button
For Canon G2000 series and G3000 series, press the Stop button

Service mode operation procedures:
1)   Turn off a printer
2)   Press and hold the Resume/Cancel/Stop button
3)   Press and hold the ON button (do not release both buttons)
4)   Release the Resume/Cancel/Stop button (do not release the ON button)
5)   While holding the ON button, press the Resume/Cancel/Stop button 5 times **, and then release both the ON and Resume/Cancel/Stop buttons together (read: How to do step 5).

How to do step 5)
While holding the ON button, press and release the Resume/Cancel/Stop button 4 times, then press and hold the Resume/Cancel/Stop buttons 1 time, then release both the ON and Resume/Cancel/Stop buttons together.

Note:
**: To disable the scanner error detection and start the machine in the service mode, press the Resume/Cancel/Stop button 6 times. This way, the service mode is available without the scanner. 


Reset the waste ink pad counter value
To reset the waste ink counter on the Canon Pixma G1000 series, G2000 series, G3000 series, use the Canon Service Tool v.4718

Canon Service Tool v.4718

How open the Canon Service Tool v.4718
  • After entering Service Mode, follow the instructions below
  • Download Service Tool v.4718, extract the file then open Start (1) - Accept.
  • In the Canon column, click the Canon Tool (2)
  • Click Start (3) to open Canon Service Tool v.4718 (4)
Reset the waste ink pad counter value for partial replacement the absorber kit
  • Load paper A4 or Letter
  • For your reference in servicing, print EEPROM (1) information before resetting. Wait for the printer to finish printing.
  • Ink absorber counter, select MAIN (2), then click Counter Value(%) select: 30% (3), and then click SET (4). After the waste ink pad counter value is reset, the counter value is printed.
  • Set Destination, select your Region (5): ASA (Asia), AUS (Australia), BRA (Brazil), CHN (China), CND (Canada), EMB (Middle East), EUR (Europe), JPN (Japan), KOR (Korea), LTN (Latin), TWN (Taiwan ), USA (United States) and then click SET (6)
  • Print EEPROM (1) information once again after resetting. See the D value "Waste ink pad counter value". Compare D values before and after reset.
EEPROM information print for Canon G1000 series, G2000 series, G3000 series
  • If all goes well, close Service Tool
  • Turn off the printer (wait 15 seconds)
  • Turn on the printer and printer ready to use
After the waste ink counter has been reset, the repair process with the "Partial replacement the absorber kit" has been completed. The next discussion is the repair process with the "Overall replacement the absorber kit" method.



Solution #2 is called "Overall Replacement"
To replace all ink absorbers, the printer must be completely disassembled, because the ink absorber is at the bottom of the printer (bottom case). For complete replacement of the ink absorber, reset the waste ink counter to 0%. The following is how to do an "Overall Replacement".

Overall Replacement the Absorber Kit for Canon G1000 series, G2000 series, G3000 series

Absorber Kit for Canon G1000 series, G2000 series, G3000 series can be purchased on the market with P/N. QYF-0558-000, that consists of 6 parts: QC5-2865-000, QC5-2866-000, QC5-2867-010, QC5-2868-000, QC5-2869-000, QC5-2882-000. In addition to replacing the absorber kit, also clean the ink absorber platen and the bottom case unit. In addition to replacing the absorber kit, also clean the ink absorber platen and the bottom case unit. So for the "Overall Replacement" method that must be done are:
1) Replacing the absorber kit
2) Cleaning the platen ink absorber
3) Cleaning the bottom case unit.

Clean the platen ink absorber and the bottom case unit

Keep in mind, because the absorber kit consists of six parts, the installation of the new absorber kit must be in accordance with its original position. So when removing the absorber kit, we must remember its original position, so that installation errors do not occur. After all the work is done, reassemble the printer and make sure the assembly process is carried out correctly, so that no other unwanted errors occur.

After the printer is reassembled, the next step is to reset the waste ink counter to 0%. To reset the waste ink counter, use the Canon Service Tool v.4718. Here's how to do it.

Reset the waste ink pad counter value
For Canon G1000 series, press the Resume/Cancel button
For Canon G2000 series and G3000 series, press the Stop button

Service mode operation procedures:
1)   Turn off a printer
2)   Press and hold the Resume/Cancel/Stop button
3)   Press and hold the ON button (do not release both buttons)
4)   Release the Resume/Cancel/Stop button (do not release the ON button)
5)   While holding the ON button, press the Resume/Cancel/Stop button 5 times **, and then release both the ON and Resume/Cancel/Stop buttons together (read: How to do step 5).

How to do step 5)
While holding the ON button, press and release the Resume/Cancel/Stop button 4 times, then press and hold the Resume/Cancel/Stop buttons 1 time, then release both the ON and Resume/Cancel/Stop buttons together.

Note:
**: To disable the scanner error detection and start the machine in the service mode, press the Resume/Cancel/Stop button 6 times. This way, the service mode is available without the scanner. 

Reset the waste ink pad counter value for overall replacement the absorber kit
  • Load paper A4 or Letter
  • For your reference in servicing, print EEPROM (1) information before resetting. Wait for the printer to finish printing.
  • Ink absorber counter, select MAIN (2), then click Counter Value(%) select: 0% (3), and then click SET (4). After the waste ink pad counter value is reset, the counter value is printed.
  • Set Destination, select your Region (5): ASA (Asia), AUS (Australia), BRA (Brazil), CHN (China), CND (Canada), EMB, EUR (Europe), JPN (Japan), KOR (Korea), LTN (Latin), TWN (Taiwan ), USA (United States) and then click SET (6)
  • Print EEPROM (1) information once again after resetting. See the D value "Waste ink pad counter value". Compare D values before and after reset.
  • If all goes well, close Service Tool
  • Turn off the printer (wait 15 seconds)
  • Turn on the printer and printer ready to use

Conclusion:
1. For "Partial Replacement", only two parts of the ink absorber are replaced, and the waste ink counter is reset to 30%.
2. For "Overall Replacement", all parts of the ink absorber are replaced, and the waste ink counter is reset to 0%.
3. To repairing the error "Ink absorber full [5B00] is done in two stages: replacing the absorber kit, followed by resetting the waste ink counter.



Questions and Answers
Q: If the absorber kit is replaced but no reset is done, can the printer be used?
A: Even though the absorber kit has been replaced, because the printer has not been reset, the printer still has errors and cannot be used.

Q: If the absorber kit is not replaced but only reset, can the printer be used?
A: Because it has been reset, the printer can return to normal, but in the near future, waste ink will overflow out because the ink absorber is full. We do not recommend resetting that does not begin with the replacement of the absorber kit.

If you have trouble doing it yourself, I suggest asking Canon Service Center for help, or a printer repair professional.

35 comments:

  1. Working perfect. Thank you for your instructions and saved a new printer honestly.

    ReplyDelete
  2. Working perfect. Thank you so much.

    ReplyDelete
  3. thank you so much sir, very helpful,

    ReplyDelete
  4. thank you sir. Perfecly work.

    ReplyDelete
  5. working perfect, thank you friend

    ReplyDelete
  6. Worked perfectly! Thanks a lot!

    ReplyDelete
  7. work fine thanks bro.........

    ReplyDelete
  8. Thanks for the software and instrution.

    ReplyDelete
  9. Great! Works perfectly, Thanks for the instruction

    ReplyDelete
  10. Really helpful !!! Thanks a lot!

    ReplyDelete
  11. doesnot work for me it show error code 006

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  12. thank you very much it works.keep it up and god bless

    ReplyDelete
  13. when i selecting any option in service menu its showing error code 005, please help me.

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  14. how to put canon ts 704 in service mode

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  15. I have reset trial canon g1000 a panal but paper light orrang please support sir

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  16. SUCCESS. SUCCESS . GENUINE 100 % . I HAVE SUCCESSFULLY RESET MY CANON G2000 USING THIS SOFTWARE. THANKS A LOT

    ReplyDelete
  17. Paper jam error. How to solve? No paper in the jam area

    ReplyDelete
  18. thank you so much i could reset my canon g2400 printer

    ReplyDelete
  19. Thank you very much. I've been stressed for this error and this articles make help me to fix it very easy. Also for the software. Someone sold it and you share it free. Thanks again.

    ReplyDelete
  20. THANK YOU MORE WORKING PERFECT GOOD JOB...

    ReplyDelete
  21. thank you very much its worked for my g2000 print

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  22. hi! i tried to replace the ink pad and when i try to enter the service mode. i8t just continue the 7 times blinking. i have canon g2000. please help

    ReplyDelete
    Replies
    1. Indicator light flashes alternately: 7 times
      Error: Waste ink pad is full
      Error code: [5B00]

      I think it's possible that you failed to enter the service model. try to repeat the process of entering service mode.

      Service mode operation procedures (method 1):
      1) Turn off a printer, connect the usb cable
      2) Press and hold the STOP button
      3) Press and hold the ON button (do not release both buttons)
      4) Release the STOP button (do not release the ON button)
      5) While holding the ON button, press the STOP button 5 times, and then release the ON buttons. If the light stops blinking and turns yellow, it means that you have entered service mode. If the light is still blinking, try the procedure below.

      Service mode operation procedures (method 2):
      1) Turn off a printer, connect the usb cable
      2) Press and hold the STOP button
      3) Press and hold the ON button (do not release both buttons)
      4) Release the STOP button (do not release the ON button)
      5) While holding the ON button, press the STOP button 6 times, and then release the ON buttons. If the light stops blinking and turns yellow, it means that you have entered service mode.

      Delete
  23. help me please ...
    i need reset for canon ts 704

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  24. thank you for the sharing . it help alot . 100% genuine

    ReplyDelete
  25. help me please..
    the fault code was 5B00, after i clean the ink absorber kits and do the first step of reset button. from the 5 times pressing cancel button after i release the button the light orange below stay without blinking. what does it mean?

    ReplyDelete
    Replies
    1. if the 5 times pressing Cancel button the light orange, try the 6 times pressing Cancel button.

      Delete
  26. Thanx u bro, u safe my wallet.
    Specialy on this pandemic corona.
    Standing ovation

    ReplyDelete
  27. Thanks a lot sir, u save my day...... thank you for the sharing, 1000% legit

    ReplyDelete
  28. In service mode, wifi connection between G3000 and my laptop loss...must use the cable for the connection? Or still can use wifi connection when in service mode?

    ReplyDelete