Wednesday, September 11, 2019

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How to Reset Canon Pixma MX860, MX868 error Ink Absorber Full [5B00] [5B01]


Operator Call Errors
Error: Warning: The ink absorber becomes almost full.
Error code: [1700]
Message on the LCD: Contact the support center or service center for ink absorber replacement. Press [OK] to continue printing.
Solution: Replace the ink absorber, and reset its counter. Pressing the OK button will exit the error, and enable printing without replacing the ink absorber.

Service Call Errors
Cycles of blinking of Alarm and Power LEDs: 7 times
Error: Ink absorber full
Error code: [5B00] [5B01]
Conditions: The ink absorber is supposed to be full.
Message on the LCD:
Ink absorber full. Service required.
Error codes:
5B00: Main ink absorber is full (overseas).
5B01: Main ink absorber is full (Japan).



Reset Canon Pixma MX860, MX868 error Waste ink absorber is full [5B00] [5B01]


Before resetting, the printer must be in Service Mode.

STEP 1 - Enter Service Mode

Service mode operation procedures:
1)   Turn off a printer
2)   Press and hold the STOP button
3)   Press and hold the ON button (DO NOT release both buttons)
4)   When the Power LED lights in green while holding the ON button, release the STOP.
5)   While holding the ON button, press the STOP button 2 times (*1) and then release both the STOP and ON button together.

(*1)   To disable the scanner error detection and start the machine in the service mode, press the STOP button 3 times. This way, the service mode is available without the scanner.

Note:
     Each time the STOP button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green. When the Power LED lights in green and the machine displays "Service Mode Idle," the machine is ready for the service mode operation.
     If the Power LED lights NOT in green, the printer fails to enter Service Mode. Please, turn off the printer and then repeat Service mode operation procedures.

The machine is ready for the service mode operation

STEP 2 - Reset Printer

6)   To reset error Ink absorber almost full used the Canon Service Tool v.1020.

Reset waste ink absorber with Canon Service Tool v.1020

7)    Canon Service Tool v.1020 
  • Download ServiceTool v.1020
  • Extract file and open Service Tool. If Service Tool can't be open, unplug the USB cable and then open the Service Tool. After the open Service Tool, re-connect USB cable.
  • Load paper A4 or Letter
  • Select USB Port (1)
  • For your reference in servicing, click EEPROM information print before resetting (2)
  • Clear Ink Counter, click MAIN (3). Wait for the printer to finish printing D=000.0. D is a Waste ink amount. D=000.0 means "The ink absorber counter has been reset to zero".
The ink absorber counter has been reset to zero
  • Set Destination, Region: ASA, AUS, BRA, CHN, CND, EUR, JPN, KOR, LTN, TWN, USA (4) and then click SET (5)
  • Click EEPROM information print once again after resetting (1).
  • Compare EEPROM information before and after reset, look at the value of D (Waste ink amount).
  • If all goes well, close Service Tool
  • Turn off the printer (wait 10 seconds)
  • Turn on printer and printer ready to use

5 comments:

  1. Need help to get service tool

    ReplyDelete
    Replies
    1. See the post and look for the word "Download Service Tool v.1020" (in blue)

      Delete
  2. You, my friend, are a saint.
    Thank you

    ReplyDelete
  3. You, my friend, are a saint.
    Thank you

    ReplyDelete