How to fix Canon MG5200 series with error code 1700, 5B00, ink absorber full error

The following solutions are for Canon MG5200 series

Canon MG5200 series: MG5200, MG5210, MG5220, MG5230, MG5240, MG5250, MG5270, MG5280.

When this error occurs, when the printer is turned on, the Power and Alarm LEDs light up alternately 7 times. When checking the Printer Status, the message "Ink absorber full, error code: [5B00] or [5B01] appears. This error occurs because the waste ink absorber is full. When the ink absorber is full, the waste ink counter value (D) reaches the maximum value (D=100.0). To fix this error, the repair begins with replacing the ink absorber, then continues resetting the D value to zero.

Problem Description

Operator Call Errors

When the ink absorber reaches 95% capacity (D=095.0), when the printer is used for printing, the message "Warning: The ink absorber becomes almost full. Error code: [1700]." This warning message is called an Operator Call Error.

Error: Warning: The ink absorber becomes almost full.

Error code: [1700]
Message on the LCD: The ink absorber is almost full. Press [OK] to continue printing. Contact the service center for replacement.

Service Call Errors

When the ink absorber reaches 100% capacity (D = 100.0), when the printer is turned on, the Power and Alarm LEDs light alternately 7 times, and the printer status is "Ink absorber full, error code: [5B00] or [5B01]". This error message is called a Service Call Error.

Cycles of blinking of Alarm and Power LEDs: 7 times

Error: Ink absorber full
Error code: [5B00], [5B01]
Checkpoints & Solution: Ink absorber condition: Replace the ink absorber, and reset the ink absorber counter value in the EEPROM.

Repairs can be made when an Operator Call Error occurs (Warning: the ink absorber becomes almost full, error code: 1700), or when a Service Call Error occurs (Ink absorber full, error code: 5B00, 5B01.)

Solution

1.   Replace the ink absorber

2.   Resets the D value to zero

1.   Replace the ink absorber

Because the ink absorber is under the print unit, the printer must be replaced to replace it. Before taking apart the printer, make sure you have a new ink absorber with Part Number QY5-0293-000. New ink absorber (PN.QY5-0293-000), can be purchased in the market and consists of 14 absorbent sheets. Each sheet comes in different sizes and shapes.

If a new absorber is not available in the market, the old ink absorber can be reused, but must be cleaned first. To clean it, prepare a container filled with water, soak the absorbent ink in the container. If the water is cloudy, replace the water with a new one. Repeat soaking until the ink absorbent is clean. After clean, dry it in the sun or aerated. Make sure that the ink absorbent is dry before installing.

After the ink absorber is dry, pull the ink absorber so that it expands. When cleaned, the ink absorbent will deflate. The air cavity in the ink absorber serves to hold the ink. Since the ink absorber is deflating, pull and tug at the ink absorber to make it expand more. Follow the procedure below, how to disassemble Canon MG5200 series, and how to replace the ink absorber.

• Remove the cassette and AC adapter.

• Remove the document cover assembly.

• Remove the operation panel cover.

• Remove the right side cover.

• Remove the left side cover.

• Remove the operation panel.

• Remove the scanner unit.

• Remove the main case.

• Remove the sub-casing unit and ASF cover assembly.

• Disconnect the DC cable from the logic board connector.
• Remove 8 screws:

- 3 screws attach the switch system unit to the bottom case.
- 3 screws attaching the cleaning drive system unit to the bottom case.
- 1 screw attaches the PictBridge chassis to the bottom case.
- 1 screw attaching the ground harness to the front chassis.

• Remove the ground shield from the bottom case, and gently lift the print assembly to separate it from the bottom case. Be careful with the PictBridge chassis.

• Remove the paper separation slope, because the ink absorber is underneath it.

• Replace the ink absorber.

• Make sure that the new ink absorber you replace is snugly in place and has not been picked up or sprained, especially under the pump.

• The ink absorber for Canon MG5200 series can be purchased in the market under Part Number QY5-0293-000. PN.QY5-0293-000 ink absorber consists of 14 absorbent sheets. Each absorber has a different shape, and must be installed in a suitable location.

After the ink absorber has been replaced or cleaned, reassemble the printer. Do the assembly carefully and correctly, to avoid other unwanted damage.

After assembling the printer, the next step is to reset the waste ink counter to zero. To reset the printer use the portable software Service Tool. Follow the procedure below, how to reset the value of D (waste ink counter) to zero.

2.   Reset the D value to zero

Referring to the information in the Canon MG5200 series Service Manual, to reset the waste ink counter value (D) on the Canon MG5200 series, use Service Tool v.1081. Since Service Tool v.1081 is not available, Service Tool v.1074 is used instead.

To reset the waste ink counter value, there are two steps that must be done:

1.  Enter Service Mode.

2.  Reset the printer.

1.  Enter Service Mode

Service mode operation procedures

1.   Turn off a printer

2.   Press and hold the Stop button.

3.   Press and hold the ON button (don't release both buttons.)

4.   Release the Stop button (don't release the ON button.)

5.   While holding the ON button, press the Stop button 5 times.

6.   Release the ON button.

Wait for the Power LED to flash, then turn green. If the Power LED turns green and the printer's LCD does not display anything, it means that the printer has entered Service Mode.

Note

• If the Power LED continues to blink it means the printer failed to enter Service Mode.
• If the printer fails to enter Service Mode, repeat the procedure for entering Service Mode, in step No.5, press the Stop button 6 times (5. While holding the ON button, press the Stop button 6 times.)

If the printer has entered Service Mode, the next step is to reset the printer. Follow the procedure below, how to reset Canon MG5200 series.

2.  Reset the printer

• Download Service Tool v.1074
• Extract file and open Service Tool.
• Load paper A4 or Letter (3 sheets or more)
• For your reference in servicing, print EEPROM (1) information before resetting. Look at the value of D (Main ink absorber counter value). If the value of D=100.0 means that the main waste ink counter is full. Since the ink absorber has been replaced or cleaned, we will then reset the D value to zero.

• Clear Ink Counter, select Main (2). Wait a few moments because the printer will print D=000.0 in the upper left corner of the paper.

• Print EEPROM (1) information once again after resetting. Compare EEPROM information before and after reset, look at the value of D (Main ink absorber counter value).
• If the value of D has been reset to zero, close the Service Tool, turn off the printer, wait about 10 seconds, then turn on the printer. Done.

Questions and Answers

Q: The printer printout is bad, is the print head clogged/damaged, should I replace the cartridge?

A: A complete discussion regarding this issue, please read Troubleshooting Canon printer poor printouts

Q: If the printer is reset, but the ink absorber has not been replaced or cleaned. Will the printer return to normal?

A: Because the printer has been reset, the printer will return to normal, however, because the ink absorber is not replaced or cleaned, waste ink will overflow out of the printer. This happens because the ink absorber cannot accommodate the waste ink anymore. Resetting the waste ink counter becomes effective when the ink absorber has been replaced or cleaned.

Q: Where can I get other Canon Service Tools?
A: For complete information regarding Canon Service Tool collection, please open Canon Service Tool Version

Q: I don't know which Service Tool supports my printer, where can I get information about it?
A: For complete information regarding Canon printers and the Service Tools used, please open the Canon Service Tools and Supported Printers

Q: An error occurred while using the Service Tool. What to do?

A: If an error occurs when using the Service Tool, please read the following post Canon Service Tool Error Code Mean (Error code: 002, 005, 006, 007, 009, etc.)