Wednesday, July 24, 2019

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How to Fix Canon Pixma iP4700, iP4760 error Ink Absorber Full [5B00, 5B01]

Operator Call Errors (Alarm LED Lit In Orange)
LED (Blinking in orange): 8 times
Error: Warning: The ink absorber becomes almost full.
Error code: [1700/1701]
Solution: Pressing the Resume/Cancel button will exit the error, and enable printing for a while.

Service Call Errors (by Cyclic Blinking of Alarm and Power LEDs)
Cycles of blinking of Alarm and Power LEDs: 7 times
Error: Ink absorber full
Error code: [5B00, 5B01]
Conditions: The ink absorber is supposed to be full. 5B00: Main ink absorber is full (overseas), 5B01: Main ink absorber is full (Japan).

Solution
1. Replacement the ink absorber kit
2. Reset the ink absorber counter

How to Fix Canon Pixma iP4700, iP4760 error Ink Absorber Full [5B00, 5B01]

When the waste ink container has reached 95% when used for printing, the printer will display an error "Warning: The ink absorber becomes almost full." At this stage, printing can be done by pressing the OK button when an error message appears.

When the waste ink reservoir has reached 100% or more, the printer cannot be used, and an error appears "Ink absorber full, error code [5B00] or [5B01]. At this stage, the printer must be repaired, because the waste ink reservoir has reached its maximum capacity.

Printer repair is done in 2 stages:

Stage 1. Replacement the ink absorber kit
Physical repair is to replace or clean the waste ink absorber that is installed at the bottom of the printer. To replace or clean it, we must disassemble the printer by opening the case, then removing the printer machine.

Remove the scanner, casing, and engine
Remove the scanner, casing, and engine


Replace or clean (wash and dry) the ink absorber kit

After the ink absorber kit has been replaced or cleaned, reassemble the printer and make sure the assembly process is carried out correctly. If you have trouble doing this, it is strongly recommended that you seek the assistance of a printer repair professional.


Stage 2. Reset the ink absorber counter
After the printer is reassembled, the next step is to reset the waste ink counter. Because the waste ink counter has reached the maximum number (100% or more), resetting is performed to return to the number 0 or return to the initial calculation. Reset is done with the software "Canon Service Tool v.1050."

Before resetting, make sure the printer USB cable is plugged in, the printer power cable is plugged in, and the printer is off. When the printer is off, follow the instructions below.

STEP 1 - Enter Service Mode
A reset can be done if the printer is in Service Mode. Follow the procedure below to enter Service Mode.

Service mode procedures:
1)   With the machine, power turned off, press and hold the Resume/Cancel button then press and hold the Power button. (DO NOT release both buttons).
2)   Release the Resume/Cancel button. (DO NOT release the Power button.)
3)   While holding the Power button, press the Resume/Cancel button 2 times, and then release both the Power and Resume/Cancel buttons together.

About point 3): While holding the Power button, press and release the Resume/Cancel button 1 time, then press and hold the Resume/Cancel button 1 time, then release both the Power and Resume/Cancel buttons together.

Note:
-    Each time the Resume/Cancel button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green, starting with Alarm LED.
-    When the Power LED lights in green, its mean the printer is ready for the next step. If the Power LED does not turn green, the printer fails to enter Service Mode or not ready for Service Mode operation. Please, turn off the printer and then repeat Service mode procedures.


STEP 2 - Reset Printer 
Reset Canon Pixma iP4700, iP4760 error Ink Absorber Full [5B00, 5B01] can be done with Canon Service Tool v.1050. Before running this tool, make sure the printer in the Service Mode position.

Reset printer with Canon Service Tool v.1050
  • Download Service Tool v.1050
  • Extract file and open Service Tool. If Service Tool can't be open, unplug the USB cable and then open the Service Tool. After the open Service Tool, re-connect USB cable.
  • Load paper A4 or Letter
  • Select USB Port (1)
  • For your reference in servicing, click EEPROM information print before resetting (2)
  • Clear Ink Counter, click MAIN (3). Wait for the printer to finish printing D=000.0. D is a Waste ink amount. D=000.0 means "The ink absorber counter has been reset to zero".

The ink absorber counter has been reset to zero

  • Select the destination, Region: ASA, AUS, BRA, CHN, CND, EUR, JPN, KOR, LTN, TWN, USA (4) and then click SET (5)
  • Click EEPROM information print once again after resetting (1).
  • Compare EEPROM information before and after reset, look at the value of D (Waste ink amount).
  • If all goes well, close Service Tool
  • Turn off the printer (wait 10 seconds)
  • Turn on printer and printer ready to use

Additional information
Question: Which is better, the waste ink absorber is replaced with a new one, or cleaned by washing and drying?
Answer: If the waste ink absorber is available and you can get it, replacing it with a new one is the best solution. However, if the waste ink absorber is not available or difficult to obtain, an alternative solution is to clean it by washing and drying the waste ink absorber. Absorption of waste ink, a new absorbent will be better than, absorbent ink washed. For ink absorbents that are washed, drying must be done well.

Question: If the waste ink absorber has been replaced or cleaned but not reset, can the printer be used?
Answer: The printer cannot be used because the calculation of waste ink is detected to be maximum (100% or more), even though physically the waste ink absorber has been replaced.

Question: If the waste ink absorber has not been replaced or cleaned but only reset, can the printer be used?
Answer: Because the calculation of waste ink has been reset to zero, even the waste ink absorber has not been replaced or cleaned, the printer will return to normal or be reused. However, it is very likely that in the future there will be an overflow of waste ink because the ink absorber has saturated and cannot accommodate the waste ink anymore.

Physical repairs (replacing ink absorber) followed by resetting the waste ink calculation is the best solution to overcome the error "full ink absorber."

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