How to Fix Canon MX520 series ink absorber full error, support code 5B02, 5B03, 5B04, 5B05, 1702, 1703, 1704, 1705

Problem Description

Solution below for Canon MX520 series

• Canon MX520, MX521, MX522, MX523, MX524, MX525, MX526, MX527, MX528

Operator Call Errors (Alarm LED Lit In Orange)

• Error: WARNING: The ink absorber is almost full
• Support code: 1702, 1703 (Main black)
• Support code: 1704, 1705 (Main color)
• Support code: 1712, 1713 (Platen away)
• Support code: 1714, 1715 (Platen home)
• Message on the LCD: The ink absorber is almost full. Select [OK] to continue printing. Contact the Service Center.
• Solution: Replace the ink absorber and reset the corresponding ink absorber counter. Pressing the OK button will exit the error message and allow printing without replacing the ink absorber. However, when an ink absorber becomes full, printing cannot be performed unless the corresponding ink absorber is replaced and the counter of the ink absorber is reset to zero.
• Parts that are likely to be faulty: ink absorber.

Service Call Errors (Cyclic Blinking of Alarm and Power LEDs)

• Cycles of blinking of Alarm and Power LEDs: 7 times
• Error: Ink absorber full
• Support code: 5B02, 5B03 (Main black)
• Support code: 5B04, 5B05 (Main color)
• Support code: 5B12, 5B13 (Platen home)
• Support code: 5B14, 5B15 (Platen away)
• Conditions: Replace the corresponding ink absorber (ink absorber kit), and clear its counter value.
• Solution (check points and replacement items): ink absorber.

Support code

Please pay attention to the image above in the support code section.

• For support code 5B02, 5B03 (Main black ink absorber full)
• For support code 5B04, 5B05 (Main color ink absorber full)
• For support code 5B12, 5B13 (Platen home ink absorber full)
• For support code 5B14, 5B15 (Platen away ink absorber full)

Ink absorbers

If an error occurs with support code 5B02, 5B03, 5B04, 5B05, please open the right side cover then remove the ink absorber unit then replace the main black/color ink absorber. New ink absorber for Canon MX520, MX521, MX522, MX523, MX524, MX525, MX526, MX527, MX528 can be purchased at the online store with the part number

• For Main black/color ink absorber PN. QY5-0368-000
• For Platen home/away ink absorber PN. QC3-5950-000

Look at the picture above. If the printer engine is removed, it will be seen that the ink absorber is arranged at the bottom of the printer. There are two ink absorbers installed, namely the main ink absorber and platen ink absorber. Replace the ink absorber according to the support code error that appears on the screen.

EEPROM data

After the ink absorber is replaced and the printer is reset, print the EEPROM data first. From the printed EEPROM data, please pay attention to the D BK, D CL, Dp AW, Dp HM values (see picture above). Reset the D BK, D CL, Dp AW, Dp HM values if the value has reached the maximum number (100%).

Solution

1.  Replace the ink absorber

2.  Reset the waste ink counter

3.  Questions and Answers

1.  Replace the ink absorber

Open the right side cover, remove the ink tube, then remove the Main ink absorber. Replace the main ink absorber with a new one. 

1. Remove the right side cover

2. Remove the ink tube

3. Remove the Main ink absorber unit

4. Replace the main ink absorber with a new one. Main ink absorber for Canon MX520 series can be purchased at the online shop under part number QY5-0368-000.

2.  Reset the waste ink counter

After the Main ink absorber is replaced then reset the waste ink counter. In order for the printer to be reset, it must enter Service Mode. Please follow the procedure below.

2a.  Enter Service Mode

2b.  Reset the waste ink counter

2a.  Enter Service Mode

Service mode operation procedures

• The printer is off, the Power and USB cables are connected to the printer.
• Press and hold the STOP button
• Press and hold the ON button (do not release both buttons)
• Release the STOP button (do not release the ON button)
• While holding the ON button, press the STOP button 5 times and then release ON buttons. When the ON LED turns green (not blinking), nothing is displayed on the LCD, and the LCD remains black, it means the printer has successfully entered Service Mode.

The printer has successfully entered Service Mode

Note

If the ON LED continues to blink orange, it means the printer failed to enter Service Mode. Turn off the printer, repeat the procedure above, and press the STOP button 6 times (enter Service Mode without a scanner.) If all procedures have been done correctly (5/6 times) but the ON LED continues to blink orange, please read Canon Service Tool Error Code Mean.

2b.  Reset the waste ink counter

Follow the procedure below if the printer has entered Service Mode.

• Download Service Tool v.3400
• Extract file and open Service Tool.
• Load paper A4 or Letter (3 sheets or more)
• For your reference in servicing, click EEPROM (1) information print before resetting. See the example of EEPROM information print out below.

• Because D (BK=100.0   CL=090.0) means that Main black ink absorber and Main color ink absorber must be reset to zero. As for Dp (AW=002.6   HM=000.8) it means that the Platen ink absorber not need to be reset. The next step is to reset the Main ink absorber to zero.
  

• Clear Ink Counter, select MAIN and then click SET (2). After the ink absorber counter is reset, the counter value is printed automatically. Clear Ink Counter, select MAIN means: Resets the Main_Black and Main_Color.
• Click EEPROM (1) information print once again after resetting
• Compare EEPROM information before and after reset, if all goes well, close the Service Tool, turn off the printer and wait 15 seconds then turn on printer. Done.

After the ink absorber is replaced, the ink absorber counter value is reset, printer repair for ink absorber full error, support code 5B02, 5B03, 5B04, 5B05, 1702, 1703, 1704, 1705 has been completed and the printer will return to normal.

3.  Questions and Answers

Q: If the new ink absorber is not available, can the old ink absorber be reused?

A: If you have trouble getting a new absorbent, an alternative solution is to wash and dry the old absorbent. Try to keep the ink absorber fluffy after cleaning.

Q: Can the waste ink reservoir be modified?

A; Yes, the waste ink reservoir can be modified. Please pay attention to the image below.

Materials needed: hose with a length of 50 cm, transparent plastic bottles.

1. Remove the right side cover

2. Remove the drainpipe

3. Attach an additional hose at the end of the drainpipe. By installing an additional hose 50 cm long, the drain pipe becomes longer.

4. The hole in the side cover for the drainpipe. Make a hole in the side cover and insert the end of the drain pipe so that it sticks out.

5. Insert the end of the drain pipe into a transparent plastic bottle. Cut the drain pipe if it is too long.

The waste ink disposal pipe leading to the ink absorber is diverted to a transparent plastic bottle by installing an additional hose. With a transparent plastic bottle we can see from the outside if the ink waste inside is almost full.

Q: The printer printout is bad, is the print head clogged/damaged, should I replace the cartridge?

A: A complete discussion regarding this issue, please read Troubleshooting Canon printer poor printouts

Q: Where can I get other Canon Service Tools?
A: For complete information regarding Canon Service Tool collection, please open Canon Service Tool Version

Q: I don't know which Service Tool supports my printer, where can I get information about it?
A: For complete information regarding Canon printers and the Service Tools used, please open the Canon Service Tools and Supported Printers

Q::Error code: 002, 005, 006, 007, 009 when using the Service Tool. What should I do?

A: Discussion and solutions to this problem, please read the following post Canon Service Tool Error Code Mean (Error code: 002, 005, 006, 007, 009, etc)

Repairing the printer for an error the ink absorber becomes full is done in two stages. If you have trouble doing it yourself, we highly recommend asking the Canon Service Center for help or a professional in printer repair.