Download Canon General Tool v1.01

General Tool v1.01 is a tool used to reset EEPROM Canon Bubble Jet i320 (Overseas), Canon Bubble Jet Pixus 320i (Japan). Besides being used to reset EEPROM, General Tool v1.01 is also equipped with Test Print, Set Destination, EEP-ROM Information, EEPROM CLEAR, Endurance Mode, Ink consumption cleaning.

General Tool v1.01 or i320 Service Tool is used to reset Canon Bubble Jet i320 (Overseas) and Canon Bubble Jet Pixus 320i (Japan), refer to information in Service Manual QY8-1383-000 with release date September 4, 2002.

General Tool v1.01 or i320 Service Tool

• Usage: Shipment inspection pattern printing, Destination setting in EPROM, EEPROM reset or EEPROM Clear.
• Supported OS: Windows 98 / Me / 2000 / XP / Vista / 7 / 8 / 8.1 / 10 (32 bit)
• Distribution method: Provided by QISS (Download "i320 Service Tool" from software download in QISS.)

Shipment inspection pattern

1. Install the print head (QY6-0044-000), and while holding down the POWER button, plug in the AC cable. (The green lamp lights.)
2. While holding down the POWER button, press the RESUME button 2 times, and release the POWER button. (Each press of the RESUME button changes the LED color: the LED lights in orange the first time, and in green at the second time.)
3. Load A4-sized paper.
4. Connect the printer to the computer, select “USB PORT” using the i320 service tool. 
5. Select “TEST PATTERN 1”. The printer starts printing the shipment inspection pattern.

Destination setting

1. Install the print head (QY6-0044-000), and while holding down the POWER button, plug in the AC cable. (The green lamp lights.)
2. While holding down the POWER button, press the RESUME button 2 times, and release the POWER button. (Each press of the RESUME button changes the LED color: the LED lights in orange the first time, and in green at the second time.)
3. Connect the printer to the computer, select “USB PORT” using the i320 service tool.
4. Destination setting

- Select “1” in “SET DESTINATION” for other than Japan.

- Select “2” in “SET DESTINATION” for Japan.

- Select "3" in "SET DESTINATION" for unused (no destination setting.)

EEPROM reset or EEPROM Clear

1. Install the print head (QY6-0044-000), and while holding down the POWER button, plug in the AC cable. (The green lamp lights.)
2. While holding down the POWER button, press the RESUME button 2 times, and release the POWER button. (Each press of the RESUME button changes the LED color: the LED lights in orange the first time, and in green at the second time.)
3. Load A4-sized paper.
4. Connect the printer to the computer, select “USB PORT” using the i320 service tool.
5. SET DESTINATION, select "1" for other than Japan and select "2" for Japan
6. Check the "EEPROM CLEAR" then press "TEST PATTERN 1". Wait a few moments, the printer will print the EEPROM data after reset.

Display Error on Canon i320, Pixus 320i
Errors are displayed by the LEDs, and warnings are displayed by the status monitor.

Operator Call Error (Orange LED blinking)

LED Display	Content	Corrective Action
Blinking 2 times	Paper out	Set the paper, and press the RESUME button to feed the paper.
Blinking 3 times	Paper jam	Remove the jammed paper, and press the RESUME button.
Blinking 6 times	No cartridge installed	Install the cartridge, and close the access cover.
Blinking 7 times	Cartridge installed improperly (Cartridge EEPROM data is abnormal.)	Re-install the cartridge properly, or power off and on the printer with the cartridge installed.
Blinking 8 times	Waste ink full or platen waste ink full warning. (Approx. 95% of acceptable amount)	Press the RESUME button.

Service Call Error (Orange and green LEDs cyclical blinking)

LED Display	Content	Corrective Action
Blinking 2 times	Carriage error	Replace the printer as it has failed.
Blinking 6 times	Internal temperature abnormal error	Replace the printer as it has failed.
Blinking 7 times	Waste ink full or platen waste ink full error	Replace the printer as it has failed.
Blinking 8 times	Abnormal temperature rise	Replace the printer as it has failed.
Blinking 9 times	EEPROM error	Replace the printer as it has failed.
Blinking 10 times	No cartridge installed detection excluding the case of cartridge replacement (during printing)	Replace the printer as it has failed.

Warning (No LED display)

Content	Remarks
Black ink low warning 1 (about half amount)	Displayed in the status monitor only
Color ink low warning 1 (about half amount)	Displayed in the status monitor only
Black ink low warning 2 (little amount, “!”)	Displayed in the status monitor only
Color ink low warning 2 (little amount, “!”)	Displayed in the status monitor only
Black ink low warning 3 (unknown amount, “?”)	Displayed in the status monitor only
Color ink low warning 3 (unknown amount, “?”)	Displayed in the status monitor only
Head temperature rise	Displayed when the access cover is opened, the print head temperature is high. When the head temperature lowers, the warning is released.
Head temperature over-rise protection	The carriage stops during printing when the head temperature is excessive.

 

General Tool v1.01 or i320 Service Tool

• Support OS: Windows 98 / Me / 2000 / XP / Vista / 7 / 8 / 8.1 / 10
• Support printers: Canon Bubble Jet i320 (Overseas), Canon Bubble Jet Pixus 320i (Japan)
• Download i320 Service Tool

Questions and Answers

Q: Where can I get other Canon Service Tools?
A: For complete information regarding Canon Service Tool collection, please open Canon Service Tool Version

Q: I don't know which Service Tool supports my printer, where can I get information about it?
A: For complete information regarding Canon printers and the Service Tools used, please open the Canon Service Tools and Supported Printers

Q: Error code: 002, 005, 006, 007, 009 when using the Service Tool. What should I do?
A: Discussion and solutions to this problem, please read the following post Canon Service Tool Error Code Mean (Error code: 002, 005, 006, 007, 009, etc)