Canon PIXMA G2260 solution for error support code: 1368, 3252, 1640, 7500/7600/7700/7800

Canon PIXMA G2260 MegaTank All-in-One troubleshooting

1. A printer error has occurred appears when trying to print
2. Support Code: 1640
3. Support Code: 7500/7600/7700/7800
4. Support Code: 3252
5. Support Code: 1368

A printer error has occurred appears when trying to print

- Check the printer, whether an error code is displayed on the LCD, and whether the Alarm and/or Power lights are flashing. If an error code is displayed on the printer's LCD screen, and if the Alarm and/or Power lights are blinking, follow the steps and instructions on your printer's screen or online instructions.
- If no error message is displayed on the printer's LCD, or if the Alarm and/or Power lights are not flashing it means the error is caused by Print Spooler Services. Follow the instructions below for errors caused by Print Spooler Services

Solution 1

1.   Press and hold Windows key then press R key and Run box will open.

2.   In the Run box write services.msc and click OK.

3.   In the Services window, scroll down and look for Print Spooler. Right-click Print Spooler and click Restart.

4.   After the Print Spooler is restarted, close the Services window and try to print again.

Solution 2

1.   If solution 1 doesn't work, repeat instructions 1 and 2 above, then right-click Print Spooler and click Stop. After that, close the Services window.

2.   Press and hold Windows key then press R key and Run box will open.

3.   In the Run box write spool and click OK.

4.   Open PRINTERS folder and delete all files then close the PRINTERS folder.

5.   Press and hold the Windows key then press the R key and a Run box will open. In the Run box write services.msc and click OK. In the Services window, scroll down and look for Print Spooler. Right-click Print Spooler and click Start.

6.   Close the Services window and try to print again.

Support Code: 1640

The remaining ink level in one of the ink tanks may have reached the lower limit line shown on the ink tank. To check the remaining ink level, visually inspect the remaining ink in the ink tank. If the remaining ink level is below the lower limit line, refill the ink tank with the corresponding color of ink.

If printing is continued when the remaining ink level is below the lower limit line, the printer may consume a certain amount of ink to return to printable status and may also become damaged.

To continue printing, press the printer’s Start button. After this message appears, the remaining ink level notification function will not operate.

To reuse this function, refill each color of ink to the upper limit line shown on the ink tank and press the printer’s Start button for at least 5 seconds. If any ink tank is not refilled to the upper limit line, a significant error may occur in the accuracy of the remaining ink level notification function. 

When you are printing and suddenly an error message appears Support Code: 1640 "The remaining ink level in one of the ink tanks may have reached the lower limit line shown on the ink tank", follow the instructions below:

- We recommend canceling and stopping printing when this error occurs. Fill in the ink first and then reset the ink level. If the printer is forced to print a large volume when the ink is at the bottom line, the print head is likely to be damaged.
- The inks used for Canon PIXMA G2260 are GI-21 Pigment Black Ink Tank, GI-21 Cyan Ink Tank, GI-21 Magenta Ink Tank, GI-21 Yellow Ink Tank.

- Even if only one ink is under the ink level, we recommend filling all ink (black, cyan, magenta, yellow), so that all colors are in the upper limit line of the ink level (see image below.)

There are two solutions that can be done when this error occurs, namely only filling out one color, or filling all colors at once up to the upper limit of the ink level.

Solution for Condition 1 (fill only one color)

- Fill the yellow ink tank up to the top line of the ink level (1).

- Go to Maintenance and Preferences (2), Remaining Ink Notification Settings (3)

- Function for notifying the remaining ink level: Enable (4) then click Set (5).

- Resets the remaining ink level count: Yellow (6), then click Reset (7). After the yellow ink level is reset, click Close (8) to finish.

Solution for Condition 2 (fill all four colors full) - Recommended

- Fill the black, cyan, magenta, yellow ink tanks to the upper limit of the ink level (1).

- Go to Maintenance and Preferences (2), Remaining Ink Notification Settings (3)

- Function for notifying the remaining ink level: Enable (4) then click Set (5).

- Resets the remaining ink level count: All Colors (6), then click Reset (7). After the yellow ink level is reset, click Close (8) to finish.

Support Code: 7500 / 7600 / 7700 / 7800

Description

Your printer may need service.

Cause

A print head error has occurred.

Solution

The print head needs to be replaced.

- Print heads for Canon PIXMA G2260 can be purchased in the market with the code: BH-20 (QY6-8009 Black), CH-20 (QY6-8021 Tri-Color)

- Because there are two print heads inside the printer (black and color), when this error occurs, there is a possibility that only one of the print heads has been replaced, so you must determine which print head is damaged (black or color) and replace it with a new one.

- Warranty Service. If the printer is still under 1 year manufacturer's warranty and proof of purchase is still available, you are still entitled to service or replacement. If the 1 year warranty period has elapsed and you purchased a Canon CarePak extended warranty, you may be entitled to additional options. Please create an account or login to your Canon account to get service.

- Out of warranty. If the printer is out of warranty, you can purchase replacement parts through the Canon Upgrade Program or at an online store.

- If the print head has been replaced and does not resolve the problem, the printer must be serviced because there is a possibility that the print head error is caused by other damage.

How to replace the print head on a Canon PIXMA G2260

Support Code: 3252

Cause

The maintenance cartridge is almost full.

Description

The error message appears "The maintenance cartridge is almost full. Press OK to clear the error message. Support Code 3252." When printing suddenly an error message appears like this, please press OK to continue printing, after that immediately replace the Maintenance Cartridge with a new one.

What happened

Every time the printer will print, the printer will automatically clean the print head, so that the printer prints are satisfactory. The process of cleaning the print head will produce waste ink that is accommodated in the Maintenance Cartridge. After a long time the printer is used to print, in the end the waste ink reservoir (Maintenance Cartridge) is almost full. When the Maintenance Cartridge is almost full, the printer will give a warning or error message Support Code 3252 "The maintenance cartridge is almost full."

Solution

- While printing and the message Support Code: 3252 appears, please press the OK button to clear the error message.

- After you finish printing, immediately make a purchase of the Maintenance Cartridge MC-G02 in the online store.

- If the OEM Maintenance Cartridge MC-G02 is not available or difficult to obtain, you can purchase the Compatible Maintenance Cartridge MC-G02 instead.

- After the new Maintenance Cartridge MC-G02 is available, follow the procedure below, How to replace the Maintenance Cartridge

1.    Turn off the printer

2.    Unplug the power cable and unplug the USB cable if the printer is connected to a computer.

3.    Unscrew the absorber cover on the back of the printer.

4.    Open the absorber cover on the back of the printer.

5.    Pull out the Maintenance Cartridge carefully so that no waste ink is spilled.

6.    Prepare a new Maintenance Cartridge and pay attention to the parts that should not be touched by hands.

7.    Install the new Maintenance Cartridge carefully.

8.    Install the absorber cover correctly.

9.    Install the locking bolt.

10.  Reconnect the Power and USB cables.

11.  Turn on the printer

12.  Printer ready to use.

Support Code: 1368

Description

The ink flush can't be performed because the maintenance cartridge is full.

What happened

Previously the printer had given a warning Support Code: 3252 (the maintenance cartridge is almost full, press OK to clear the error message.) If the user does not immediately replace the Maintenance Cartridge and ignores this warning, in the end an error message appears Support Code: 1368 (the ink flush can't be performed because the maintenance cartridge is full.)

Solution

- Replace the Maintenance Cartridge and follow the above procedure how to install a new MC-G02 Maintenance Cartridge.

Questions and Answers

Q: When should the Maintenance Cartridge be replaced, when the error message Support Code: 3252 or Support Code: 1368 appears?

A: The Maintenance Cartridge can be replaced when the error message Support Code: 3252 or Support Code: 1368 appears. Basically it doesn't matter when the Maintenance Cartridge is replaced. When the error message Support Code: 3252 appears, you have ordered a new Maintenance Cartridge, and the printer can still be used even though you have to press OK when the message Support Code: 3252 appears. When a new Maintenance Cartridge is available, you can replace it without waiting for the Support Code: 1368 appears, so you don't lose time because the printer can't be used because of an error.

Q: If OEM Maintenance Cartridge MC-G02 is not available, can the Compatible Maintenance Cartridge MC-G02 be used as an alternative?

A: Compatible Maintenance Cartridge MC-G02 can be used instead of OEM Maintenance Cartridge MC-G02. Please read the information provided by the seller regarding this matter.

Q: The ink for Canon PIXMA G2260 is GI-21. Can I buy other brands of ink that are compatible with Canon PIXMA G2260?

A: We recommend using genuine Epson ink: GI-21 Pigment Black Ink Tank, GI-21 Cyan Ink Tank, GI-21 Magenta Ink Tank, GI-21 Yellow Ink Tank, but if you have trouble getting it, please use branded ink another compatible Canon PIXMA G2260. We recommend, on the 2nd, 3rd, 4th, etc., always use the same brand of ink as the first ink refill. Be careful in choosing printer ink, and always use the same brand as the first fill. Based on our experience, mismatched ink or changing ink brands on the 2nd, 3rd, etc. can damage the print head.

When an error occurs and you have trouble fixing it, please contact a Canon Service Center or contact the nearest printer repair professional.