Canon MG6100 series Service Manual

Service Manual below is for the printer

• Canon MG6100 series: MG6100, MG6110, MG6120, MG6130, MG6140, MG6150, MG6170, MG6180

This Service Manual consists of 6 chapters. Chapter 1 - Troubleshooting, contains information about Troubleshooting by Symptom, Operator Call Error, Service Call Error. Chapter 2 - Repair, contains information about Major Replacement Parts and Adjustments, Part Replacement Procedures. Chapter 3 - Adjustments / Settings, contains information about Adjustments, Adjustments and Maintenance in User Mode, Adjustments and Settings in Service Mode, Grease Application, Special Notes on Servicing. Chapter 4 - Verification After Repair, contains information about Standard Inspection Flow, Integrated Inspection Pattern Print, Ink Absorber Counter Value Print. Chapter 5 - Appendix, contains information about Customer Maintenance, Special Tools, Sensors, Serial Number Location. Chapter 6 - Machine Transportation.

Errors on the Canon MG6100 series are divided into two types, namely Operator Call Errors and Service Call Errors. Operator Call Error is indicated by an Alarm LED that lights orange and the printer's LCD screen displays an error message, while when checking the Printer Status, an error code and error message will appear. Meanwhile, Service Call Error is indicated by Alarm and Power LEDs flashing alternately in a certain number, and when checking the Printer Status, error code and error message appear. The following is complete information about Operator Call Errors and Service Call Errors on the Canon MG6100 series.


List of Error Canon Pixma MG6100 series

Operator Call Errors (alarm LED lit in orange)

Error	Error code	U No.	Message on the LCD	Solution
No paper in the rear tray.	[1000]	-	Rear tray. There is no paper. Load paper and press [OK].	Confirm that the rear tray is selected as the paper source. Set the paper in the rear tray, and press the OK button. If the error is not cleared, confirm that no foreign material is inside the paper feed slot.
No disc tray	[1001]	-	There is no disc tray. Set the tray and press [OK].	Set the disc tray, and press the OK button. If the error is not cleared, confirm that the disc tray is not cracked or damaged.
No printable disc	[1002]	-	Printable disc is not set. Place a disc on the disc tray and press [OK].	Set a printable disc in the disc tray, and insert the disc tray in the proper position. Then, press the OK button. If the error is not cleared, reset the printable disc in the tray, and try again.
No paper in the cassette.	[1003]	-	Cassette. There is no paper. Load paper and press [OK].	Confirm that the cassette is selected as the paper source. Set the paper in the cassette, and press the OK button. Note that the cassette is for plain paper only.
Paper jam.	[1300]	−	The paper is jammed. Clear the paper and press [OK].	Remove the jammed paper and press the OK button. For paper jam in the rear guide, confirm that the rear guide is not Dislocated.
Paper jam in the rear guide.	[1303]	−
Paper jam in the under guide.	[1304]	−
Ink may have run out.	[1600]	U041	The ink may have run out. Replacing the ink tank is recommended.	Replace the applicable ink tank, or press the Stop button to clear the error without ink tank replacement. When the error is cleared by pressing the Stop button, ink may run out during printing.
Ink tank not installed.	[1660]	U043	The following ink tank cannot be recognized. (Applicable ink tank icon)	Install the applicable ink tank(s) properly, and confirm that the LED's of all the ink tanks light red.
Print head not installed, or not properly installed.	[1401]	U051	Print head is not installed. Install the print head.	Install the print head properly. If the error is not cleared, confirm that the print head contact pins of the carriage are not bent.
Faulty print head ID.		U052	The type of print head is incorrect. Install the correct print head.	Re-set the print head. If the error is not cleared, the print head may be defective. Replace the print head. If the error still occurs, confirm that the print head contact pins of the carriage are not bent.
Print head temperature sensor error.	[1403]
Faulty EEPROM data of the print head.	[1405]
Inner cover error	[1841] [1846] [1851] [1856]	−	Inner cover is open. Close the inner cover and press [OK].	Close the inner cover, and press the OK button. If the error is not cleared, examine that the inner cover sensor is properly installed.
	[1850] [1855]		Open the inner cover, set the disc tray and press [OK].	Open the inner cover, set the disc tray, and press the OK button.
Time-out in disc label printing	[1830]	−	Timeout error has occurred.	A prescribed period of time (12 minutes) has elapsed without the disc tray inserted since the message appears to indicate that the machine was preparing for printing. Press the Stop button to clear the error.
Multiple ink tanks of the same color installed.	[1487]	U071	More than one ink tank of the following color is installed.	Replace the wrong ink tank(s) with the correct one(s).
Ink tank in a wrong position.	[1680]	U072	Some ink tanks are not installed in place.	Install the ink tank(s) in the correct position.
Warning: The ink absorber becomes almost full.	[1700]	−	The ink absorber is almost full. Press [OK] to continue printing. Contact the service center for replacement.	Replace the ink absorber, and reset its counter. Pressing the OK button will exit the error, and enable printing without replacing the ink absorber. However, when the ink absorber becomes full, no further printing can be performed unless the applicable ink absorber is replaced.
The connected digital camera or digital video camera does not support Camera Direct Printing.	[2001]	−	Incompatible device detected. Remove the device.	Remove the cable between the camera and the machine.
Automatic two sided printing cannot be performed.	[1310]	−	This paper is not compatible with two-sided printing. Remove the paper and press [OK].	The paper length is not supported for duplex printing. Press the OK button to eject the paper being used at error occurrence. Data which was to be printed on the back side of paper at error occurrence is skipped (not printed).
Failed in automatic print head alignment.	[2500]	−	Auto head align has failed. Press [OK] and repeat operation.	Press the OK button to clear the error, then perform the automatic print head alignment again. (Use Matte Photo Paper MP-101.) If the alignment pattern was not printed properly (faint printing, etc.), perform print head cleaning, then perform the print head alignment again.
The remaining ink amount unknown (raw ink present).	[1683]	U130	(Applicable ink tank icon.) The remaining level of the ink cannot be correctly detected. Replace the ink tank.	An ink tank which has once been empty is installed. Replace the applicable ink tank with a new one. Printing with a once-empty ink tank can damage the machine. To continue printing without replacing the ink tank(s), press the Stop button for 5 sec. or longer to disable the function to detect the remaining ink amount. After the operation, it is recorded in the machine EEPROM that the function to detect the remaining ink amount was disabled.
Ink tank not recognized.	[1684]	U140	The following ink tank cannot be recognized. (Applicable ink tank icon)	A non-supported ink tank is installed (the ink tank LED is turned off). Install the supported ink tanks.
Ink tank not recognized.	[1682]	U150	The following ink tank cannot be recognized. (Applicable ink tank icon)	A hardware error occurred in an ink tank (the ink tank LED is turned off). Replace the ink tank(s).
No ink (no raw ink).	[1688]	U163	The ink has run out. Replace the ink tank. (Applicable ink tank icon)	Replace the empty ink tank(s), and close the scanning unit (cover). Printing with an empty ink tank can damage the machine. To continue printing without replacing the ink tank(s), press the Stop button for 5 sec. or longer to disable the function to detect the remaining ink amount. After the operation, it is recorded in the machine that the function to detect the remaining ink amount was disabled.
Non-supported hub.	[2002]	−	An unsupported USB hub is connected. Remove the hub.	Remove the applicable USB hub from the PictBridge (USB) connector.
Time-out for the scanner device.	[2700]	−	Timeout error has occurred. Press [OK].	The buffer became full in the middle of scanning operation, and 60 minutes have elapsed since then, making re-scanning unstable. Press the OK button to clear the error.
Premium Contents print error.	[4100]	−	Cannot print the data.	Install the supported (Canon-genuine) ink tanks.

Service Call Errors (Cyclic Blinking of Alarm and Power LEDs)

Cycles of blinking of Alarm and Power LEDs	Error	Error code	Check points & Solution
2 times	Carriage error	[5100]	(1) Smearing or scratches on the carriage slit film: Clean the film using lint-free paper. (2) Foreign material that obstructs the carriage movement: Remove foreign material. (3) Ink tank conditions: Re-set the ink tanks. (4) Cable connection: - CR FFC (CN401, CN402, CN403) - Motor multi harness ass'y Re-connect the cables. If any damage or breakage of the cable is found, replace the cable. (5) Scratches or damages to the carriage slit film: Replace the timing slit strip film. (6) Black debris around the carriage rail or pressure roller: Replace the carriage unit.
3 times	Line feed error	[6000]	(1) Opening and closing of the paper output tray: Remove obstacles from around the paper output tray so that the tray opens and closes properly. (2) Smearing or scratches on the LF / EJ slit film: Clean the LF / EJ slit film using lint-free paper. (3) Foreign material in the LF drive: Remove foreign material. (4) Cable connection: - LF encoder cable - PE sensor cable - Paper feed relay harness ass'y - Paper feed motor harness ass'y Re-connect the cables. If any damage or breakage of the cable is found, replace the cable. (5) LF lock arm spring: Attach the spring properly.
4 times	Purge cam sensor error	[5C00]	(1) Foreign material around the purge drive system unit: Remove foreign material. (2) Cable connection: - Valve cam harness (CN700) Re-connect the cable. (3) Strange sound at power-on: Replace the purge drive system unit.
5 times	ASF (cam) sensor error	[5700]	(1) Cable connection: - PE sensor cable Re-connect the cable. If any damage or breakage of the cable is found, replace the cable.
6 times	Internal temperature error	[5400]	(1) Cable connection: - Ink absorber multi harness (CN701) Re-connect the cable. If any damage or breakage of the cable is found, replace the spur unit.
7 times	Ink absorber full	[5B00] [5B01]	(1) Ink absorber condition: Replace the ink absorber, and reset the ink absorber counter value in the EEPROM.
8 times	Print head temperature rise error	[5200]	(1) Print head condition (face surface and mold): If a burn mark or heat deformation is seen on the face surface or the mold, replace the print head. (2) Head contact pin condition of the carriage unit: If the pin is bent or deformed, replace the carriage unit. (3) Cable connection: - CR FFC (CN401, CN402, CN403) Re-connect the cable. If any damage or breakage of the cable is found, replace the carriage unit.
9 times	EEPROM error	[6800] [6801]	(1) Part replacement: Replace the logic board ass'y.
10 times	VH monitor error	[B200]	(1) Print head condition (face surface and mold): If a burn mark or heat deformation is seen on the face surface or the mold, replace the print head and the logic board in set. (Be sure to replace them at the same time.) (2) Burn mark or heat deformation of the logic board: If a burn mark or heat deformation is seen on the logic board, replace the print head and the logic board in set. (Be sure to replace them at the same time.) (3) Head contact pin condition of the carriage unit: If the pin is bent or deformed, replace the carriage unit. (4) Cable connection: - CR FFC (CN401, CN402, CN403) Re-connect the cable. If any damage or breakage of the cable is found, replace the carriage unit.
11 times	Carriage lift mechanism error	[5110]	(1) Foreign material that obstructs the carriage movement: Remove foreign material.
12 times	APP position error	[6A80]	(1) Cap absorber and wiper blade: If the cap absorber contacts the wiper blade, lower the cap absorber so that it will not contact the wiper blade. (2) Foreign material around the purge drive system unit: Remove foreign material. (3) Ink absorber right beneath the purge drive system unit: Confirm that the absorber stays in place and does not contact the unit. (4) Foreign material around the ASF unit: Remove foreign material. (5) APP slit film condition: Clean the APP slit film using lint-free paper. (6) APP code wheel gear condition: If the gear wears, replace the gear. (7) Cable connection: - PE sensor cable - Motor multi harness ass'y Re-connect the cables. If any damage or breakage of the cable is found, replace the cable.
	APP position error during initial purging	[6A81]
14 times	APP sensor error	[6A90]
	Paper feed cam sensor error	[6B10]	(1) Ink absorber counter value: If the value exceeds 60%, replace the ink absorber. Follow the "Guideline for Preventive Replacement of the Ink Absorber." (2) Jammed paper or foreign material in the under guide: Remove the jammed paper and foreign material.
15 times	USB Host VBUS overcurrent	[9000]	(1) Part replacement: Replace the logic board ass'y.
16 times	Pump roller sensor error	[5C20]	(1) Cable connection: - Valve cam harness (CN700) Re-connect the cable.
17 times	Paper eject encoder error	[6010]	(1) Smearing on the LF / EJ slit film: Clean the LF / EJ slit film using lint-free paper. (2) Foreign material in the paper path: Remove foreign material. (3) Cable connection: - LF encoder cable - PE sensor cable Re-connect the cable. If any damage or breakage of the cable is found, replace the cable. (4) Scratches on the LF / EJ slit film: Replace the timing slit disk feed film or the timing slit disk eject film.
19 times	Ink tank position sensor error	[6502]	(1) Ink tank position: Confirm the ink tank position. (2) Re-set or replacement of ink tanks: If the error persists, replace the ink tanks. (3) Cable connection: - Ink absorber multi harness (CN701) Re-connect the cable.
20 times	Other errors	[6500]	(1) Cable connection: - Wireless LAN cable Re-connect the cable. If any damage or breakage of the cable is found, replace the cable.
21 times	Drive switch error	[C000]	(1) Foreign material in the drive switch area of the purge drive system unit: Remove foreign material. (2) Ink tank conditions: Confirm that the ink tanks are seated properly and they do not interfere with the carriage movement.
22 times	Scanner error	[5011]	(1) Cable connection: - CIS FFC (CN1100) - Lamp harness ass'y - Scanner motor relay harness ass'y Re-connect the cables. (2) Document pressure sheet conditions: Re-attach the document pressure sheet, or replace it.
	FB motor error	[5012]	(1) Cable connection: - FB motor harness (CN902) Re-connect the cables.
	Scanner electric circuit error	[5050]	(1) Cable connection: - CIS FFC (CN1100) - Lamp harness ass'y - Scanner motor relay harness ass'y Re-connect the cables.
23 times	Valve cam sensor error	[6C10]	(1) Foreign material around the purge drive system unit: Remove foreign material. (2) Cable connection: - Valve cam harness (CN700) Re-connect the cable.

Canon MG6100 series Service Manual

Title: Canon MG6100 series Service Manual
Manual code: QY8-13DA-000
Pages: 70 pages
Revision: 0
Language: English
Date of issue: August, 2010
Download manual: Canon MG6100 series Service Manual Rev. 0