Canon MG5100 series Simplified Service Manual and Parts Catalog

The following Service Manual is for the printer

• Canon MG5100 series: MG5100, MG5110, MG5120, MG5130, MG5140, MG5150, MG5160, MG5170, MG5180

The Canon MG5100 series Service Manual contains information related to troubleshooting, error list, solutions, how to disassemble and assemble the printer, how to reset the printer, parts list, etc. This information is very important and is needed for printer repair in case of damage to the printer. This Service Manual contains information about List of Error Display / Troubleshooting, Troubleshooting by Symptom, Operator Call Error Troubleshooting, Service Call Error Troubleshooting, Repair / Adjustment / Settings, Major Replacement Parts and Adjustment, Adjustment and Settings in Service Mode, Adjustment and Maintenance in User Mode, Grease Application, Special Notes on Servicing, Appearance / parts list. The following is the information contained in the Canon MG5100 series Service Manual.

List of Error Canon Pixma MG5100 Series (MG5100, MG5110, MG5120, MG5130, MG5140, MG5150, MG5160, MG5170, MG5180)

Errors and warnings are displayed by the following ways:

• Operator call errors are indicated by the Alarm LED lit in orange, and the error and its solution are displayed on the LCD in text and by icon.
• Messages during printing from a computer are displayed on the printer driver Status Monitor.
• Error codes (the latest 10 error codes at the maximum) are printed in the "operator call/service call error record" area in EEPROM information print.

Buttons valid when an operator call error occurs:

• ON button: To turn the machine off and on again.
• OK button: To clear and recover from an error. In some operator call errors, the error will automatically be cleared when the cause of the error is eliminated, and pressing the OK button may not be necessary.
• Stop button: To cancel the job at error occurrence, and to clear the error.

Operator Call Errors (Alarm LED Lit In Orange)

Error	Error code	U No.	Message on the LCD	Solution
No paper in the rear tray.	[1000]	−	Rear tray. There is no paper. Load paper and press [OK].	Confirm that the rear tray is selected as the paper source. Set the paper in the rear tray, and press the OK button. If the error is not cleared, confirm that no foreign material is inside the paper feed slot.
No paper in the cassette.	[1003]	−	Cassette. There is no paper. Load paper and press [OK].	Confirm that the cassette is selected as the paper source. Set the paper in the cassette, and press the OK button. Note that the cassette is for plain paper only.
Paper jam.	[1300]	−	The paper is jammed. Clear the paper and press [OK].	Remove the jammed paper and press the OK button. For paper jam in the rear guide, confirm that the rear guide is not Dislocated.
Paper jam in the rear guide.	[1303]	−
Paper jam in the under guide.	[1304]	−
Ink may have run out.	[1600]	U041	The ink may have run out. Replacing the ink tank is recommended.	Replace the applicable ink tank, or press the Stop button to clear the error without ink tank replacement. When the error is cleared by pressing the Stop button, ink may run out during printing.
Ink tank not installed.	[1660]	U043	The following ink tank cannot be recognized. (Applicable ink tank icon)	Install the applicable ink tank(s) properly, and confirm that the LED's of all the ink tanks light red.
Print head not installed, or not properly installed.	[1401]	U051	Print head is not installed. Install the print head.	Install the print head properly. If the error is not cleared, confirm that the print head contact pins of the carriage are not bent.
Faulty print head ID.		U052	The type of print head is incorrect. Install the correct print head.	Re-set the print head. If the error is not cleared, the print head may be defective. Replace the print head. If the error still occurs, confirm that the print head contact pins of the carriage are not bent.
Print head temperature sensor error.	[1403]
Faulty EEPROM data of the print head.	[1405]
Multiple ink tanks of the same color installed.	[1487]	U071	More than one ink tank of the following color is installed.	Replace the wrong ink tank(s) with the correct one(s).
Ink tank in a wrong position.	[1680]	U072	Some ink tanks are not installed in place.	Install the ink tank(s) in the correct position.
Warning: The ink absorber becomes almost full.	[1700]	−	The ink absorber is almost full. Press [OK] to continue printing. Contact the service center for replacement.	Replace the ink absorber, and reset its counter. Pressing the OK button will exit the error, and enable printing without replacing the ink absorber. However, when the ink absorber becomes full, no further printing can be performed unless the applicable ink absorber is replaced.
The connected digital camera or digital video camera does not support Camera Direct Printing.	[2001]	−	Incompatible device detected. Remove the device.	Remove the cable between the camera and the machine.
Automatic duplex printing cannot be performed.	[1310]	−	This paper is not compatible with two-sided printing. Remove the paper and press [OK].	The paper length is not supported for duplex printing. Press the OK button to eject the paper being used at error occurrence. Data which was to be printed on the back side of paper at error occurrence is skipped (not printed).
The remaining ink amount unknown (raw ink present).	[1683]	U130	(Applicable ink tank icon.) The remaining level of the ink cannot be correctly detected. Replace the ink tank.	An ink tank which has once been empty is installed. Replace the applicable ink tank with a new one. Printing with a once-empty ink tank can damage the machine. To continue printing without replacing the ink tank(s), press the Stop button for 5 sec. or longer to disable the function to detect the remaining ink amount. After the operation, it is recorded in the machine EEPROM that the function to detect the remaining ink amount was disabled.
Ink tank not recognized.	[1684]	U140	The following ink tank cannot be recognized. (Applicable ink tank icon)	A non-supported ink tank is installed (the ink tank LED is turned off). Install the supported ink tanks.
Ink tank not recognized.	[1682]	U150	The following ink tank cannot be recognized. (Applicable ink tank icon)	A hardware error occurred in an ink tank (the ink tank LED is turned off). Replace the ink tank(s).
No ink (no raw ink).	[1688]	U163	The ink has run out. Replace the ink tank. (Applicable ink tank icon)	Replace the empty ink tank(s), and close the scanning unit (cover). Printing with an empty ink tank can damage the machine. To continue printing without replacing the ink tank(s), press the Stop button for 5 sec. or longer to disable the function to detect the remaining ink amount. After the operation, it is recorded in the machine that the function to detect the remaining ink amount was disabled.
Non-supported hub.	[2002]	−	An unsupported USB hub is connected. Remove the hub.	Remove the applicable USB hub from the PictBridge (USB) connector.
Time-out for the scanner device.	[2700]	−	Timeout error has occurred. Press [OK].	The buffer became full in the middle of scanning operation, and 60 minutes have elapsed since then, making re-scanning unstable. Press the OK button to clear the error.
Premium Contents print error.	[4100]	−	Cannot print the data.	Install the supported (Canon-genuine) ink tanks.

Service Call Errors
Cyclic Blinking of Alarm and Power LEDs. Service call errors are indicated by the number of cycles the Alarm and Power LEDs blink, and the corresponding error code with the message, "Printer error has occurred. Turn off power then back on again. If problem persists, see the manual." is displayed on the LCD.

• Check each point in "Check points & Solution," and perform the solution if it applies.
• When no solution in "Check points & Solution" is effective, then replace the part listed under "Parts to be replaced" one by one from the one most likely to be faulty. The parts are listed in the order of likeliness to be faulty.

Cycles of blinking of Alarm and Power LEDs	Error	Error code	Check points & Solution
2 times	Carriage error	[5100]	(1) Smearing or scratches on the carriage slit film: -> Clean the film using lint-free paper. (2) Foreign material that obstructs the carriage movement: -> Remove foreign material. (3) Ink tank conditions: -> Re-set the ink tanks. (4) Cable connection (CR FFC J500, J501, J502, etc.): -> Re-connect the cables. (5) Scratches or damages to the carriage slit film: -> Replace the timing slit strip film. (6) Black debris around the carriage rail or pressure roller: -> Replace the carriage unit.
3 times	Line feed error	[6000]	(1) Opening and closing of the paper output tray: -> Remove obstacles from around the paper output tray so that the tray opens and closes properly. (2) Smearing or scratches on the LF / EJ slit film: -> Clean the LF / EJ slit film using lint-free paper. (3) Foreign material in the LF drive: -> Remove foreign material. (4) Cable connection: -> Re-connect the cables. (5) LF lock arm spring: -> Attach the spring properly. If it is scratched or damaged, replace it.
4 times	Purge cam sensor error	[5C00]	(1) Foreign material around the purge drive system unit: -> Remove foreign material. (2) Cable connection: - Logic board J702 connector -> Re-connect the cable. (3) Strange sound at power-on: -> Replace the purge drive system unit.
5 times	ASF (cam) sensor error	[5700]	(1) Cable connection: - PE sensor cable, etc. -> Re-connect the cable.
6 times	Internal temperature error	[5400]	(1) Cable connection: - Between the spur unit and the logic board, J703 connector, etc. -> Re-connect the cable.
7 times	Ink absorber full	[5B00] [5B01]	(1) Ink absorber condition: -> Replace the ink absorber, and reset the ink absorber counter value in the EEPROM.
8 times	Print head temperature rise Error	[5200]	(1) Print head condition (face surface and mold): -> If a burn mark or heat deformation is seen on the face surface or the mold, replace the print head. (2) Head contact pin condition of the carriage unit: -> If the pin is bent or deformed, replace the carriage unit. (3) Cable connection: - CR FFC (J500, J501, J502) -> Re-connect the cable. If any damage or breakage of the cable is found, replace the carriage unit.
9 times	EEPROM error	[6800] [6801]	(1) Part replacement: -> Replace the logic board ass'y.
10 times	VH monitor error	[B200]	(1) Print head condition (face surface and mold): -> If a burn mark or heat deformation is seen on the face surface or the mold, replace the print head and the logic board in set. (Be sure to replace them at the same time.) (2) Burn mark or heat deformation of the logic board: -> If a burn mark or heat deformation is seen on the logic board, replace the print head and the logic board in set. Be sure to replace them at the same time. (3) Head contact pin condition of the carriage unit: -> If the pin is bent or deformed, replace the carriage unit. (4) Cable connection: -> CR FFC J502, J501, J500 -> Re-connect the cable. If any damage or breakage of the cable is found, replace the carriage unit.
11 times	Carriage lift mechanism error	[5110]	(1) Foreign material that obstructs the carriage movement: -> Remove foreign material.
12 times	APP position error	[6A80]	(1) Cap absorber and wiper blade of the purge drive system unit: -> If the cap absorber contacts the wiper blade, lower the cap absorber so that it will not contact the wiper blade. (2) Foreign material around the purge drive system unit: -> Remove foreign material. (3) Ink absorber right beneath the purge drive system unit: -> Confirm that the absorber stays in place and does not contact the unit. (4) Foreign material around the ASF unit: -> Remove foreign material. (5) Cable connection: - J702, PE sensor cable -> Re-connect the cables
	APP position error during initial purging	[6A81]
14 times	APP sensor error	[6A90]
	Paper feed cam sensor error	[6B10]	(1) Ink absorber counter value: -> If the value exceeds 60%, replace the ink absorber. Follow the "Guideline for Preventive Replacement of the Ink Absorber." (2) Jammed paper in the under guide: -> Remove the jammed paper.
15 times	USB Host VBUS overcurrent	[9000]	(1) Part replacement: -> Replace the logic board ass'y.
16 times	Pump roller sensor error	[5C20]	(1) Cable connection: -> Re-connect the cable.
19 times	Ink tank position sensor error	[6502]	(1) Ink tank position: -> Confirm the ink tanks are installed in the correct slots. (2) Re-set or replacement of ink tanks: -> If the error persists, replace the ink tanks. (3) Cable connection: -> Re-connect the cable.
20 times	Other errors	[6500]	(1) Cable connection: -> Re-connect the cable.
21 times	Drive switch error	[C000]	(1) Foreign material in the drive switch area of the purge drive system unit: -> Remove foreign material. (2) Ink tank conditions: -> Confirm that the ink tanks are seated properly and they do not interfere with the carriage movement.
22 times	Scanner error	[5011]	(1) Cable connection: - J900, J1002, J704 -> Re-connect the cables. (2) Damper condition inside the scanner: -> If the damper winds around the CIS, replace the scanner unit. (3) Scanner belt pulley: -> If the pulley is dislocated, replace the scanner unit. (4) Document pressure sheet conditions: -> Re-attach the document pressure sheet, or replace it.
	FB motor error	[5012]	(1) Cable connection: - J900, J1002, J704 -> Re-connect the cables.
23 times	Valve cam sensor error	[6C10]	(1) Foreign material around the purge drive system unit: -> Remove foreign material. (2) Cable connection: - J702 connector -> Re-connect the cable.

Canon MG5100 series Simplified Service Manual and Parts Catalog

Title: Canon MG5100 series Simplified Service Manual
Manual code: QY8-13CX-000
Revision: 00

Pages: 34 pages
Language: English
Date of issue: July, 2010
Download manual: Canon MG5100 series Simplified Service Manual Rev. 00

Title: Canon MG5100 series Simplified Service Manual and Parts Catalog
Manual code: QY8-13CX-000
Revision: 0

Pages: 60 pages
Language: China
Date of issue: July, 2010
Download manual: Canon MG5100 series Simplified Service Manual and Parts Catalog Rev. 00