Canon MG5500, MG5600, MG5700, MG6400, MG6600, MG6800 series Service Manual and Parts Catalog

Service Manual and Parts Catalog below for printers

• Canon MG5500 series: MG5500, MG5510, MG5520, MG5530, MG5540, MG5550, MG5560, MG5570, MG5580.
• Canon MG5600 series: MG5600, MG5610, MG5620, MG5630, MG5640, MG5650, MG5655, MG5660, MG5670, MG5680.
• Canon MG5700 series: MG5700, MG5710, MG5720, MG5721, MG5730, MG5740, MG5750, MG5751, MG5752, MG5753, MG5760, MG5765, MG5766, MG5770, MG5780, MG5790, MG5795.
• Canon MG6400 series: MG6400, MG6410, MG6420, MG6440, MG6450, MG6451, MG6460, MG6470.
• Canon MG6600 series: MG6600, MG6610, MG6620, MG6640, MG6650, MG6660, MG6670, MG6680.
• Canon MG6800 series: MG6800, MG6810, MG6820, MG6821, MG6822, MG6840, MG6850, MG6851, MG6852, MG6853, MG6860, MG6865, MG6866, MG6870, MG6880.

This Service Manual is written in Chinese with the title "Canon MG6800 series, MG5700 series, MG6600 series, MG5600 series, MG6400 series, MG5500 series Simplified Service Manual". MG6800 series are not put into CSPL area. This "Maintenance Manual" contains maintenance information for unit replacement. The information applies to MG6800 series, MG6600 series and MG6400 series. Some information in this manual does not apply to MG5700 series, MG5600 series and MG5500 series, and these series should be replaced and maintained.

This Service Manual consists of 6 chapters, namely Chapter 1 - Troubleshooting, contains problem solving based on symptoms, operator call errors, and service call errors. Chapter 2 - Maintenance, contains procedures for dismantling and assembling the printer. Chapter 3 - Adjustments / Settings, contains about adjustment and maintenance in User Mode, Service Mode, Grease Application, and Special Notes on Servicing. Chapter 4 - Verification after repair, contains the Inspection process, Standard Inspection Flow, and Optional inspections used to verify specific repairs. Chapter 5 - Appendix, contains Customer Maintenance, Special tools, Sensors, and Logic board block diagrams. Chapter 6 - Machine Transportation. The following is information regarding the Service Manual.

Table of Contents

1. Troubleshooting

        1-1. Troubleshooting by Symptom

        1-2. Operator Call Error Troubleshooting

        1-3. Service Call Error Troubleshooting

2. Maintenance

        2-1. Disassembly & assembly procedures

3. Adjustment/Setting

        3-1. Adjustment

        3-2. Adjustment and Maintenance in User Mode

        3-3. Adjustment and Settings in Service Mode

                    (1)  Service mode operation procedures

                    (2)  Service Tool functions

                    (3)  LF / Eject correction

                    (4)  Operation panel & LCD test, operation panel calibration

                    (5)  Waste ink pad counter setting

                    (6)  Repair test pattern

                    (7)  EEPROM information

                    (8)  Measurement of cleaning ink volume

        3-4. Grease Application

        3-5. Special Notes on Servicing

                    (1)  Ink absorber counter setting

                    (2)  Preventive replacement of ink absorber

4. Verification after repair

        4-1. Inspection process

        4-2. Standard Inspection Flow

        4-3 Optional inspections used to verify specific repairs

5. Appendix

        5-1. Customer Maintenance

        5-2. Special tools

        5-3. Sensors

                    (1)  Sensor location

                    (2)  Sensor function

        5-4. Logic board block diagram

6. Machine Transportation

Summary

Operator Call Error (by Alarm LED Lit in Orange) Troubleshooting

Error: no paper

Error code: [1003]

Check points & solutions:

1. There is no paper in the paper feeder. Put paper in the paper feeder.

2. The paper feeder is not inserted all the way. Insert it all the way.

3. The pickup roller is not operating correctly. Replace the left or right pickup roller unit.

4. PE lever or photoelectric switch is damaged. Replace the inner guide rod unit.

Error: Output tray closed

Error code: [1250]

Check points & solutions: 

When trying to print, the paper feed tray is closed. Turn it on

Error: Paper jam

Error code: [1300], [1303]

Check points & solutions: 

1. There are foreign objects inside the printer. Remove the foreign objects.

2. PE lever is damaged. Replace the inner guide rod unit.

3. The pickup roller is not operating correctly. Replace the left or right pickup roller unit.

Error: Paper jam during automatic duplex printing

Error code: [1304]

Check points & solutions: 

1. The rear guide unit is separated. Install the rear guide unit.

2. There are foreign objects inside the printer. Remove the foreign objects.

3. PE lever is damaged. Replace the inner guide rod unit.

4. The rear guide unit is deformed or damaged. Replace the unit.

Error: Paper size error occurs during automatic duplex printing

Error code: [1310]

Check points & solutions:

The printer driver is set incorrectly. Confirm whether a supported paper size is selected in the printer driver, or a supported paper size is set in the paper feeder.

Error, Error code: No print head, or wrong print head ID, [1401]

Error, Error code: Print head temperature sensor error, [1403]

Error, Error code: Print head EEPROM error, [1405]

Check points & solutions: 

1. The contacts of the print head or the contact pins of the carriage unit are dirty. Clean the contacts of the print head or the contact pins of the carriage unit.

2. The contact pins of the cart unit are deformed or damaged. Replace the trolley unit.

If the error still occurs, replace the following parts: Print head.

Error: Ink cartridge hardware error

Error code: [141#]

Check points & solutions: 

1. The ink cartridge is not installed correctly. Install the ink cartridges correctly.

2. There are foreign objects in the ink cartridge installation area. Remove foreign objects.

3. The ink cartridge is damaged. Replace the unit.

If the error still occurs, replace the following parts: Logic board assembly.

Error: No ink

Error code: [1600]

Check points & solutions: 

1. Out of ink, or the ink cartridge is defective. Replace the ink cartridge.

If the error still occurs, replace the following parts: Scanner unit.

Error: No ink cartridge

Error code: [1660]

Check points & solutions: 

1. The ink cartridge is arched. Install it in place.

2. There are foreign objects on the ink cartridge contacts. Remove foreign objects.

3. The ink cartridge is damaged. Replace the unit.

4. The contact pins of the trolley unit are deformed or damaged. Replace the trolley unit.

5. The ink cartridge sensor is deformed or damaged. Replace the scanner unit.

If the error still occurs, replace the following parts: Logic board assembly.

Error: Multiple ink cartridges of the same color are installed

Error code: [1681]

Check points & solutions: 

Multiple ink cartridges of the same color are installed. Install the ink cartridges of each color in the correct installation slot.

If the error still occurs, replace the following parts: Logic board assembly.

Error: Ink cartridge is in the wrong position.

Error code: [1680]

Check points & solutions: 

An ink cartridge is installed in the wrong installation slot. Install the ink cartridge in the correct installation slot.

If the error still occurs, replace the following parts: Logic board assembly

Error: Cannot recognize an ink cartridge

Error code: [1684]

Check points & solutions: 

An unsupported ink cartridge is installed, or the ink cartridge itself is faulty. Replace the ink cartridge.

If the error still occurs, replace the following parts: Logic board assembly.

Error: No original ink (new ink cartridge)

Error code: [1688]

Check points & solutions: 

There is no ink remaining in the ink cartridge. Replace the corresponding ink cartridge.

Error: No original ink (old ink cartridge)

Error code: [1689]

Check points & solutions: 

There is no ink remaining in the ink cartridge. Replace the corresponding ink cartridge.

Error: The waste ink pad is almost full

Error code: [1700], [1701]

Check points & solutions: 

Replace the waste ink pad (main waste ink pad kit) and reset its counter. Press the OK button to exit the error and allow printing without replacing the waste ink pad. However, when the waste ink pad becomes full, printing can no longer be performed unless the corresponding waste ink pad is replaced.

Error: The waste ink pad of the pressure plate is almost full.

Error code: [1712], [1713], [1714], [1715]

Check points & solutions: 

Replace the waste ink pad (waste ink pad on the pressure plate or waste ink pad under the pressure plate) and reset its counter. Press the OK button to exit the error and allow printing without replacing the waste ink pad. However, when the waste ink pad becomes full, printing can no longer be performed unless the corresponding waste ink pad is replaced.

Error: Unknown remaining ink level MG6800 / MG5700 series

Error code: [1730], [1731]

Check points & solutions: 

There is no ink remaining in the ink cartridge. Replace the corresponding ink cartridge.

If the error still occurs, replace the following parts: logic board assembly

Error: The ink cartridge of the previous model is installed

Error code: [1750]

Check points & solutions: 

A previous model ink cartridge is installed.

Error: Without paper box: MG6600 / MG5600 series, MG6800 / MG5700 series

Error code: [1871]

Check points & solutions: 

1. The paper tray is not fully inserted. Insert it all the way.

2. The cassette switching harness assembly is disconnected. Connect correctly.

3. The carton switching harness assembly is broken. Replace the unit.

If the error still occurs, replace the following parts: Logic board assembly.

Error: The packaging materials are not taken out

Error code: [1890]

Check points & solutions: 

1. The trolley stopper is installed. Remove foreign objects.

Error: The paper width is larger than the selected size MG6400 series MG5500 series

Error code: [2100]

Check points & solutions: 

The actual paper width is larger than the size selected in the printer settings. Match the actual paper size to the selected size.

Error: The paper width is smaller than the selected size MG6400 series MG5500 series

Error code: [2101]

Check points & solutions: 

The actual paper width is smaller than the size selected in the printer settings. Match the actual paper size to the selected size.

Error: The side guide is not completely aligned with the MG6400 series MG5500 series

Error code: [2102]

Check points & solutions: 

The side paper guides are not aligned with the paper. Adjust the paper guide so that it is perfectly aligned with the paper.

If the error still occurs, replace the following parts: Cart unit.

Error: Paper width sensor error MG6400 series MG5500 series

Error code: [2103]

Check points & solutions: 

The operation panel was opened during printing or it was opened when printing was attempted. Cancel printing, close the operation panel, and perform printing again.

If the error still occurs, replace the following part: trolley unit.

Error: Wrong paper type or size in the cassette (MG6800 series, MG5700 series, MG6600 series, MG5600 series)

Error code: [2110]

Check points & solutions: 

The paper setting in the driver is different from the information specified in the printer (paper size/paper type). Perform one of the following actions:

-Select Print with paper in cassette. Settings (Print with paper in cassette. Settings)

-Select Replace paper and print.

-Select Cancel

Error: Scanner device timeout

Error code: [2700]

Check points & solutions: 

In the middle of the scan operation, and 60 minutes have passed, the buffer becomes full. Press OK to clear the error.

Note: In the middle of the scan run and 60 minutes since then, the buffer becomes full, making the rescan unstable.

Error: Quality content printing error

Error code: [4100]

Check points & solutions: 

Non-original ink cartridges are installed. Install a supported (original Canon) ink cartridge.

Error: IVEC print setting error

Error code: [4103]

Check points & solutions: 

The paper loaded in the printer does not support duplex printing. Load supported paper.

Service Call Error (by Cyclic Blinking of Alarm and Power LEDs) Troubleshooting

Cycles of LED blinking: 2 times

Error: Carriage error

Error code: [5100]

Cycles of LED blinking: 3 times

Error: Line feed error

Error code: [6000]

Cycles of LED blinking: 6 times

Error: Internal temperature error

Error code: [5400]

Cycles of LED blinking: 7 times

Error, Error code: Main ink absorber is full, [5B00] [5B01]

Error, Error code: Platen Home ink absorber is full [5B12] [5B13]

Error, Error code: Platen Away ink absorber is full [5B14]

Cycles of LED blinking: 8 times

Error: Print head temperature is too high

Error code: [5B15], [5200]

Cycles of LED blinking: 9 times

Error, Error code: NVRAM error, [6800]

Error, Error code: NVRAM timeout, [6801]

Cycles of LED blinking: 10 times

Error, Error code: VH monitor error (MG6400 series, MG5500 series), [B200]

Error, Error code: Discharge VH monitor error (MG6600 series, MG5600 series, MG6800 series, MG5700 series), [B202]

Error, Error code: Precharge VH monitor error (MG6600 series, MG5600 series, MG6800 series, MG5700 series), [B203]

Error, Error code: FET-on VH monitor error (MG6600 series, MG5600 series, MG6800 series, MG5700 series), [B204]

Error, Error code: VHIC status monitor error (MG6800 series, MG5700 series), [B205]

Cycles of LED blinking: 19 times

Error: Ink cartridge position sensor error

Error code: [6502]

Cycles of LED blinking: 20 times

Error: Other hardware errors

Error code: [6500]

Cycles of LED blinking: 21 times

Error: Drive switching error

Error code: [C000]

Cycles of LED blinking: 22 times

Error, Error code: Circuit error (MG6800 series, MG5700 series), [5050]

Error, Error code: Scanner error, [5011]

Error, Error code: Scanner motor error, [5012]

Cycles of LED blinking: 26 times

Error, Error code: Network subsystem loading error, [6900]

Error, Error code: Network subsystem timeout, [6901]

Error, Error code: Other network subsystem errors, [6902]

Error, Error code: The wireless LAN device is not connected, [6910]

Error, Error code: Wireless LAN hardware error, [6911]

Cycles of LED blinking: 27 times

Error, Error code: USB control output bus error, [6930]

Error, Error code: USB control input bus error, [6931]

Error, Error code: USBPRT batch transfer error, [6932]

Error, Error code: USBPRT batch incoming error, [6933]

Error, Error code: USBSTG batch output error (MG6600 series, MG6400 series, MG6800 series), [6934]

Error, Error code: USBSTG batch incoming error (MG6600 series, MG6400 series, MG6800 series), [6935]

Error, Error code: USBSCN batch outgoing error, [6936]

Error, Error code: USBSCN batch incoming error, [6937]

Error, Error code: USBSCN interrupt input bus error, [6938]

Cycles of LED blinking: 28 times

Error, Error code: USB subsystem firmware error, [6940]

Error, Error code: USB subsystem command error, [6941]

Error, Error code: USB subsystem data copy error, [6943]

Error, Error code: USB subsystem indicates error, [6944]

Error, Error code: USB subsystem did not start properly, [6945]

Error, Error code: USB subsystem timeout setting is incorrect, [6946]

Cycles of LED blinking: 29 times

Error: USB subsystem timeout

Error code: [6942]

Canon MG5500, MG5600, MG5700, MG6400, MG6600, MG6800 series Service Manual and Parts Catalog

Title: Canon MG6800 series, MG5700 series, MG6600 series, MG5600 series, MG6400 series, MG5500 series Simplified Service Manual
Manual code: QY8-13EJ-030
Pages: 71 pages
Language: China
Revision: 03
Date of issue: June, 2015
Download manual: Canon MG5500, MG5600, MG5700, MG6400, MG6600, MG6800 series Service Manual Rev. 03

Title: Canon MG6600 series, MG6400 series Parts Catalog

Manual code: QY8-31F0-010

Pages: 16 pages

Language: English

Revision: 1

Date of issue: June, 2014

Download manual: Canon MG6600, MG6400 series Parts Catalog Rev. 1

Title: Canon MG6800 series, MG5700 series, MG6600 series, MG5600 series, MG6400 series, MG5500 series Parts Catalog

Manual code: QY8-31F0-020
Pages: 20 pages
Language: English
Revision: 2
Date of issue: June, 2015
Download manual: Canon MG5500, MG5600, MG5700, MG6400, MG6600, MG6800 series Parts Catalog Rev. 2