Wednesday, October 9, 2019

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How to Reset Canon Pixma MG2900 Series error Ink Absorber Full [5B00]


Canon Pixma MG2900 SeriesMG2900, MG2910, MG2920, MG2924, MG2930, MG2940, MG2950, MG2960, MG2970, MG2980, MG2990

Operator Call Errors
Number of flashes of the alarm light: 8 times
Error: The ink absorber is almost full
Error code: [1700]

Service Call Errors
The number of flashing cycles of the lamp: 7 times
Error: Ink absorber full
Error code: [5B00]

Solution: Reset the printer



Reset Canon Pixma MG2900, MG2910, MG2920, MG2924, MG2930, MG2940, MG2950, MG2960, MG2970, MG2980, MG2990 error Ink Absorber Full [5B00]


Before resetting, the printer must be in Service Mode.

STEP 1 - Enter Service Mode

Service mode operation procedures:
1)   Turn off a printer
2)   Press and hold the STOP button
3)   Press and hold the ON button (do not release both buttons)
4)   Release the STOP button (do not release the ON button)
5)   While holding the ON button, press the STOP button 5 times **, and then release both the ON and STOP buttons together.

About point 5):
While holding the ON button, press and release the STOP button 4 times, then press and hold the STOP buttons, then release both the ON and STOP buttons together.

Note:
  • **: To disable scanner error detection and start the printer in service mode, press the STOP button 6 times.
  • When the power LED lights in green, it means the printer is ready for the service mode operation.
  • If the power LED does not turn green, the printer fails to enter Service Mode. Please, turn off the printer and then repeat Service mode operation procedures.


STEP 2 - Reset error Ink Absorber Full [5B00]

To reset error Ink Absorber Full for Canon Pixma MG2900 Series use:
1.   Canon Service Tool v.4502 (Recommended)
2.   Canon Service Tool v.4718 (Alternative)

Because of the Canon Service Tool v.4502 is not available, as an alternative use the Canon Service Tool v.4718. In this post, I will discuss how to reset the Canon Pixma MG2900 Series with the Canon Service Tool v.4718.


Reset Canon Pixma MG2900 Series with Canon Service Tool v.4718

  • Before running the tool, make sure the printer in the Service Mode.
  • Download Service Tool v.4718
  • Extract file and open Service Tool v.4718 folder.
  • Open Start (1) - Accept (2) - In the Canon column click Start (3)

  • After Service Tool v.4718 is open, follow the instructions below.
Reset error ink absorber full with Service Tool v.4718
Reset error ink absorber full with Service Tool v.4718
  • Load paper A4 or Letter
  • For your reference in servicing, print EEPROM (1) information before resetting. Wait for the printer to finish printing.
  • Clear Ink Counter, select MAIN (2) and then click SET (3). After the ink absorber counter is reset, the counter value is printed automatically. Wait for the printer to finish printing.
  • Set Destination, select your Region (4): ASA, AUS, BRA, CHN, CND, EMB, EUR, JPN, KOR, LTN, TWN, USA and then click SET (5)
  • Print EEPROM (1) information once again after resetting. Wait for the printer to finish printing.
  • Compare EEPROM information before and after reset.
  • If all goes well, close Service Tool
  • Turn off the printer (wait 10 seconds)
  • Turn on printer and printer ready to use. Finish.

2 comments:

  1. CAUTION: The Canon Service software linked on this post is infected with malware.

    ReplyDelete
    Replies
    1. Thank you for reminding me.

      Because Service Tool v.4720 is infected with malware, use Service Tool v.4718 instead. We have fixed the Service Tool Link.

      Delete